Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
A laptop in its own right
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING! Much better than I expected. Powers my guest gaming spot at home now AND serves as my laptop. WOW!
I would recommend this to a friendLockout
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep on locking me out I try to reboot it. Keep the same stuff over and over. I’m not certified with this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jonh2,
We regret to hear that you are constantly locked out of the ROG Ally and we apologize for any inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0545" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Perfect condition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition, nothing was defective. If you told me it was brand new is belive it
I would recommend this to a friendReturned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this. Was so excited to purchase it. First off coming from a steam deck which doesn’t have all the capabilities this has sadly I would choose the steam deck over this. The Rog Ally gets extremely hot, the fan sounds like it’s struggling, holding a hand held and trying to play on a hot device is not good. Also the gaming either if your using Microsoft live pass the site distorts the picture and almost zooms the game in same with the steam games. Had to return this as this was a no go for me and to many bugs. Save yourself the hassle and wait until all the bugs and issues are resolved first.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We will forward your feedback to our product team to review and improve our products and processes.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products, and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0183" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Hope for the future
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs improvement but sweet nonetheless. The joysticks arent good tho
I would recommend this to a friendWasted chance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rushed trash, solid specs but low quality definitely not worth the investment. Buy a steam deck instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tony,
We appreciate you taking the time to share your experience with the ROG Ally. We sincerely apologize for the disappointment you’ve encountered with the product and regret that it did not meet your expectations.
Your feedback regarding the build quality and overall value will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0448" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Buy this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely wonderful! Came in the mail very quickly. My son absolutely loves it!
I would recommend this to a friend- Cons mentioned:Sd card reader
Micro sd issues on asus rog ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great until a few days ago and it stopped reading the micro sd card. Formatted microsd on another computer. Reinserted, it sees the drive but cannot write to it. Tested back on my other computer and was abele to read and write to drive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dtug1701b,
I certainly understand your disappointment and the inconvenience this may have caused.
If the device stop recognizing a Micro-SD card, ee recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. Please provide the brand, size of the memory card to check compatibility.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ROG ally is mid.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I bought the item and had to bring it back. I must’ve lost the silicone lottery because my version of the RG ally was not as powerful as advertised. I assume that it was just my console and bought it again, The second time around it’s still nice to have, but not something I need.
I would recommend this to a friendAye must have
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best thing I bought for myself in a while I’m on it all day and every day
I would recommend this to a friendRog Alley
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It performed pretty well with Fortnite and Pubg. The only complaints I have are as follows: The joystick are way to loose The in game field of view was too small. I returned it because of them. The screen should be no less than 9-10”
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jonathan A,
We appreciate your feedback on the ROG Ally. Please note that there will be future updates to improve overall system stability and performance so we recommend keeping your device updated at all times. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0044" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
The best handheld currently for windows.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than my steam deck. Battery is a non issue with a powerbank for 65w output.
I would recommend this to a friendI like it!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Minor issues that I believe can be addressed through software updates
I would recommend this to a friend- Pros mentioned:Screen quality
ROG Ally
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The joysticks are terrible. The screen is amazing. Software is getting better, but still not perfect. It's ok, but I'm worried about how long the joysticks will last.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mnguyen281,
We appreciate you sharing your feedback on the ROG Ally and would like to apologize for your disappointment with the joysticks. We take customer satisfaction seriously and will forward your feedback to our Product team for review. There will also be future updates to the ROG Ally that will improve overall system performance and stability.
Since your unit is a Best Buy Exclusive model, you can visit your Best Buy location for repair on your unit under our manufacturer's warranty if you're having any issues with the device. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018122-0129" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very pretty device but I returned it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the ASUS ROG Ally a lot but it wasn't super clear on getting games mapped. There should really be some sort of tutorial, guide or something to make it easy to play games quickly. I am used to play on a PC or Game console where things are a lot easier to start playing right away.
I would recommend this to a friendRog ally > steamdeck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, it’s a lot smaller than the steam deck and more powerful
I would recommend this to a friendRog Ally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best hand held gaming system ive ever bought and very easy to use
I would recommend this to a friendBAD EXPERIENCE, BAD OPEN BOX
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the open box fair condition because it was a good price. When I received the device, I started the initial process, when I started the game, used armory crate, the Up directional button on the D-PAD did not work. I honestly thought it was a driver issue or maybe its working as designed. After some research, it was broken. I went back to best buy in NASHUA, NH, they told me to go to the returns line. I wanted an exchange for another open box item thats fully functional. They told me they don't have one and told me to go to Geek Squad. I went to Geek Squad and they confirmed its not working. I told him I wanted a replacement and he sent me to their top sales man. When I got there with him, their top salesman didn't even want to help me. He told the Geek Squad guy to "DO HIS JOB". The Geek squad told him he needs to do his job. It was alot of finger pointing in every direction. I told them I want a working replacement item for the same price. They could not help me. They pointed me to another sales person and she told me you will need to go somewhere else. I spent like an hour there with everyone not wanting to help me. TERRIBLE EXPERIENCE, no one knows what they were doing. I need customer support to contact me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear XKSPIKEX,
We sincerely apologize for the issues you've experienced with both the ROG Ally and the reseller team, as well as for the inconvenience caused. This is not the kind of experience we want our customers to have with our resellers. Your feedback is greatly appreciated and will be passed to our team for review and if you wish to file a formal complaint, we recommend contacting Best Buy customer service at 1-888-237-8289.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2306018159-0383" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Windows computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fun fun fun fun lots of fun windows 11 os get use to it
I would recommend this to a friendReturned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned next day. This isnt a system that you boot up then start playing, it seems like you have to tweak the setting for each game. Also laggy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MeghanB,
I certainly understand your disappointment and the inconvenience this may have caused you. Please know that with how PC gaming is, there are a few settings that need to be checked as every game has different ways of working with different types of controllers. If you're using Steam, you can try running Big Picture mode and making sure you've enabled the controller support. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support