Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked the little kinks but worth it once it all said done
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ! System will by another one! And another one on Christmas
I would recommend this to a friendGreat gaming system!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.such an awesome gift we love it soo much!!! Best Christmas present !
I would recommend this to a friendTop o the world!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE BEST BUY! I consider them family since i spent the better part of 5 years employed
I would recommend this to a friendPowerful Portable Device.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice device. More compact then the steamdeck.
I would recommend this to a friendGreat purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you prefer custom settings over a predefined experience like the steam deck provides.
I would recommend this to a friendExperience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great store amazing managers helped me through the whole process of buying!
I would recommend this to a friendNice game
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my son just playing a lot good speed good memory
I would recommend this to a friendAwesome device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase made. You have to own it to know it.
I would recommend this to a friendA+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came exactly as described in new condition.
I would recommend this to a friendGreat system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the system but the controls could be better.
I would recommend this to a friendIt's just meh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept but ahead of its time I will try again in 5to10 years
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shelby M,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0561" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
Do Not Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this handheld. Most are experiencing overheating (and ultimate death) of their SD cards, but I and others are also experiencing a situation where the reader itself dies. Even with a Best Buy Total subscription, BB refuses to replace the defective item, instead requiring the same RMA process (ship it off and wait 2–3 weeks) offered by the basic warranty. Considering the competition, you're much better off choosing a different gaming handheld. Stay away from this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan M,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Based on the issue described, sending the device in for repairs is the best way to resolve the issue as soon as possible. Repairs typically take 7-10 business days, not including weekends or shipping time. We recommend contacting our support team at https://www.asus.com/us/support/CallUs for assistance with the repair process.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018159-0271" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS,
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing. Initial set up was super easy and quick. Havent put it down since I got it.
I would recommend this to a friendBest purchase ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t know how I lived without it I highly recommend it
I would recommend this to a friendZ1 extreme
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent conditions best gaming experience for a handheld device
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Graphics look very nice. Very fast machine.
I would recommend this to a friendGaming machine!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fun and a challenge for tech inclined improvisers.
I would recommend this to a friendVery impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very impressed on how my product was and I received it when I was told I would get it.
I would recommend this to a friendGift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this to my 12 year old son for Christmas and he loves it.
I would recommend this to a friend