Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this hand help pc gaming. Easy to use
I would recommend this to a friend
It’s good, but good luck finding time to enjoy it.
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised buuuut even in single player downloaded games you need Wi-Fi I did piggy back off my hotspot and even on the go family won’t let you have any peace. Great if you aren’t the only person in the family with a truck and a strong back.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear WiseGuy,
We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0099 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Okay, but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like the ROG Ally. I found that some of the games played fine, but others were not compatible with the inputs. It wasn't very intuitive to make those adjustments and for the price, I ended up returning the device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0255" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awesome device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device. Windows 11 stinks for a handheld but that’s not the fault of Asus.
I would recommend this to a friendAsus allemy rog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing having tons of fun with it.. I love the size and feel of the controller
I would recommend this to a friendPowerful handheld
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good handheld, but beware of used units with dead pixels!
I would recommend this to a friend- Cons mentioned:Sd card reader
Defective product lime. Get the X
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The SD card slot died within 2 weeks and killed a card in the process. Asus would not RMA because it was purchased at Best Buy. I returned it, ultimately losing money because I wasted a screen protector. Do not buy this version.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nunyabi,
We sincerely apologize for the SD Card issue you've faced with the ROG Ally and for the inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Although you have returned the device, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0411" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awesome device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device if you prefer Windows otherwise get a steamdeck
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device, but I got some issues maybe because it’s one of the first device .
I would recommend this to a friendBest of handheld?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it I have used it everyday since I got it..
I would recommend this to a friendA beast of a mechanie!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I wasn't quiting gaming, this device would of been my daily device.
I would recommend this to a friendThe champ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most beautiful handheld pc gamer I ever experienced
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great loving mine since day one thanks asus can’t wait for the next
I would recommend this to a friendGreat, handheld PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super glitchy at times, but will get better as it gets older with all the updates
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this easy to use and they knew exactly what i wantwd very easily
I would recommend this to a friendGreat device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device for playing games. I love that you can easily replace the ssd.
I would recommend this to a friendGreat steam replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great hand held, yes some minor bugs but nothing a software update can't fix
I would recommend this to a friendMehhh better out there
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehh wasn't what I was wanting or looking for. Doesn't use any charger but its own which was awful. Just buy a steam deck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lovelyladiey,
Thank you for sharing your feedback on the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0513" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Handheld gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my husband this for Christmas and he love it.
I would recommend this to a friendCool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming console ever Rgp lights is very cool actually
I would recommend this to a friend