Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing system with easy interface. Much more better then my steam deck
I would recommend this to a friendAwesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels comfortable and durable, and every problem I've had was easily fixable.
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is was a perfect birthday gift. The whole family enjoyed playing with it.
I would recommend this to a friendGreat but windows is not very intuitive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but windows needs a handheld mode. Touch targets are small. Armory crate is great and all but if you need to install something like from desktop mode it sucks And Linux still needs better support.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Max Z,
Our sincere apologies for the problems you have had with the ROG Ally and the inconvenience this has caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which will be reviewed by our Product team. Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0295" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus needs to patch this device quick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of bugs that majorly affect gameplay like Deadzone issue, flickering, and performance downgrade. Unless Asus quickly puts out patches, I will be very skeptical of this device’s longevity.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gogofrog0,
We are sorry to hear about the poor experience you've been having with your ROG Ally. There will be future updates that will improve system performance and stability. We recommend keeping your drivers and BIOS updated with the latest available versions and they can be found here: https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0020" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Great concept destroyed by poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has so much potential but Asus' garbage quality and zero resolutions to the same problems so many people have complained about make me regret every buying this for myself and my spouse. I have had to exchange this thing once already when it destroyed an sd card and the sd slot nuked. It just happened again so I have to go back yet again. I will see what options I have with exchanging it towards a different product because this thing is awful. 3 models and 2 of them have failed for the exact same reason. Never again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jazmine T,
We are sorry to hear about the issues you've had with ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand how frustrating it must be to experience a product not performing as expected, and we want to make it right. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0147" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great idea, still needs work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like the tech is there, but the overall function is still missing. Majority of the games require a lot of setup work and reconfiguring before playing.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adam H,
We appreciate you sharing your feedback on the ROG Ally and would like to apologize for the issues you've faced. This is not the norm and it's not the type of quality to expect from ASUS products. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Please note that a number of updates to the ROG Ally will be released in the future to improve the overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0265" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Switch and can bring your whole Steam library with you anywhere
I would recommend this to a friendImpressive power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cool device if you're willing to tinker/ get moderately technical with setup
I would recommend this to a friendIts AWESOME!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s AWESOME! I havent had any issues yet with iy and everything looks GREAT!
I would recommend this to a friendPlays Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how fast it is and how comfortable is to use.
I would recommend this to a friendWorth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. One of the purchases don’t regret.
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's annoying because it has Windows on it, I can't plug it in and play.
I would recommend this to a friendRog ally
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny!!! Dont think about it. Just buy!!
I would recommend this to a friendGreat unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just missing a keyboard. Everything ran fine without issues
I would recommend this to a friendRog ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item it is the best the best Christmas
I would recommend this to a friendAwesome device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device! Specs-wise, it is very impressive.
I would recommend this to a friendNeat machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, OS, i really enjoyed how fast it is. Good battery.
I would recommend this to a friendLove this device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, gonna recommend to friends and family :).
I would recommend this to a friendWay better than steam deck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this product is well thought out and easily upgradable.
I would recommend this to a friend