Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Way better than steam deck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this product is well thought out and easily upgradable.
I would recommend this to a friendPretty nifty.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold my deck. These are better. Less user-friendly, but better in-game.
I would recommend this to a friendGreat device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really solid hardware and Asus' software isnt total trash. A+
I would recommend this to a friendDisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very much fun out of the box. Had a decent amount of issues. If steam deck had the refresh rate and screen id use it more. Dissapointed to say the least. May just return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Murphy,
It is really unfortunate to hear about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you may have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0060" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I liked it is great but......
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I preferred a pc, nice computer asus is doing great. Thank you best buy
I would recommend this to a friendproduct not replaced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the product due to a technical fault, and the store refused to process a replacement with the same model and refunded my money, even though they had stock on their website and could have easily ordered it to replace my product.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alice,
Thank you for your comment
We do understand your disappointment with this laptop and the inconvenience this may have caused if it did not meet your expectations.
Should you need further assistance with other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great device. I use it everyday to play GT5. Love the white color
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device long battery life. Great gift for my nephew
I would recommend this to a friendBest Handheld EVER
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pre ordered on day one. Best decision I’ve ever made
I would recommend this to a friendCouldn't Have Been A Worse Experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tech experience I've ever had. THE BAD: - It started with around 5hrs of updates and troubleshooting to get in 15 minutes of actual gameplay. - During gameplay, sticks weren't very responsive with a very large deadzone that was not adjustable. - Graphic setting had to be lower than I expected for it to run games well. - I found the handheld to be quite uncomfortable to hold and the stick layout and back paddles are not good for smaller hands. - Installed games do not automatically show up in Armory Crate as Asus claims. - Armory Crate is a buggy mess. - The scale used for the screen makes things unreadable unless you have perfect vision. Even wearing my glasses didn't help. Everything is just so small and changing the scale makes running games wonky, if they run at all. - The cardboard "stand" that comes in the box is just a slap in the face. - The screen at times takes up to 10 seconds to respond to a touch. - No screen protectors, hard cases or device cases available. - Last update put device in a stuck bootloop so I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PayingCustomer,
We sincerely apologize for the poor experience you had with the ROG Ally. This is definitely not the kind of quality to expect from ASUS products and we can assure you that many customers have been happy with their purchase. We are saddened to hear that you had to return it but that was the right choice. You could possibly try getting a replacement because your experience sounds like a defective product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Fantastic device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this item is exactly as advertised.
I would recommend this to a friendROG Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im knew to pc gaming and so far the ROG Ally has been a blast to use.
I would recommend this to a friendGreat handheld but expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this device thinking it was gonna be awesome, it is. the price tag is steep and only with 512 GB memory is no good, you’ll have to 1 TB to be okay until that runs out.
No, I would not recommend this to a friendWow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awesome its the true definition of a handheld console
I would recommend this to a friendWorked amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never get rid of it. I think its priced very well
I would recommend this to a friendDefective joystick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right thumbstick doesn't like diagonal movement. It likes to stick to either straight left or straight right until you push it further. This makes chsnging direction in games difficult and makes it unplayable in certain situations
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua,
We sincerely apologize for the defective thumbstick issue that you have been facing with your ROG Ally. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We recommend returning your unit to Best Buy for a replacement if possible. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0022" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Rough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for me was a very tuff time to even set up and then tryed to stream a game and that was a mess maybe for others just not me
No, I would not recommend this to a friendDefective, Best Buy would not allow even exchange.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I got a great deal on this for "open box-good" from the BB outlet on Black Friday weekend. It was going to be a Christmas gift for my son, but fortunately I opened and tested it when I got home. The controls would not work and the right joystick would not light up, despite firmware and software updates as well as hours of troubleshooting. Geeksquad obviously did not thoroughly inspect this. When I tried to return it, Best Buy would not do an even exchange because its price had increased by 200 dollars. I was even willing to pay the difference for a brand new one, but Best Buy would not honor the sale price. I think this policy is unfair, as the problem was Best Buy's fault yet they expected me to pay hundreds of dollars more just because it wasn't on sale anymore. Caveat Emptor if you buy something on sale. Best Buy does not stand behind its "promises."
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Guitarjimbo,
We're sorry to hear that the right joystick on the ROG Ally is not working and we apologize for the difficulties you have encountered with the reseller team. To further investigate this problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0387" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Suppor
Dope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it way more then I thought I would. 100% recommend
I would recommend this to a friendBetter then steam deck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got minds and never put it down my steam deck collecting dust
I would recommend this to a friend