Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Might need to exchange.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device was defective and this seems to be the case with many of the Initial rog ally units. I returned and purchased a new unit and had no issues !
I would recommend this to a friendNot a nintendo switch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to know about computers need to do updates on windows and armory crate this is not a turn on and play handheld console you need to know good about pcs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elyoyoga831,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend using the manual linked below for instructions and steps to setup your device.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0031for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/IOTHMD/RC71L/0409_E21719_NR2301L_A.pdf?model=ROG%20Ally%20(2023)
Not worth the frustration, so not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own a few handhelds the onexplayer intel and ryzen (ryzen is the best), switch and steamdeck. This experience has been very frustrating. I call asus and was only told to reset device ( after 3 resets) I’m done. I really wanted to like this but after one day i realize the steamdeck caused no frustration pick it up and play. If you own a steamdeck rog ally is useless. Steamdeck and switch (until window has its own operating system for handhelds) is far the best system. Rog ally is going back one day after purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bats,
We certainly understand your disappointment and the inconvenience this may have caused you. Please elaborate on the frustrations you've encountered with the ROG Ally. For any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Fantastic concept but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful item, however a problem has already already occurred which prevents the unit from charging. RMA'd it to Asus, who knows when I'll get it back.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kilue,
We appreciate your feedback on the ROG Ally and we're sincerely sorry to hear about the charging issue you had with the product. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We stand behind our product and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number " N2306018106-0091" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Man I wanted this to be great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure about the people that say its comfy in the hand. They must have small ones. It was not very comfortable after about 20mins. Now to get to your games, you better be familiar with a PC because thats how you will have to work this. Adjust settings to get it to work etc. Not like the Steam Deck. Now, for a first gen, good effort but needs alot more refinement to be worth the price tag.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tm960235,
We certainly understand your disappointment and the inconvenience this may have caused you. With how PC gaming is, you would need to adjust your in-game settings to ensure each games will work with the gamepad. If you're using steam, I would recommend using the Big Picture mode and to enable controller support. With these set make sure you're using Gamepad mode. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about 5 hours. After spending 2 days updating everything and downloading games, I played 2+ hours on different days then it died. Power button did not work (google it), did not charge, no lights or buttons worked, and could not hard reset. It turned into a brick. Luckily I was able to return to BB within my window.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0227" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ok but button stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was smooth but recently the X button broke. Sitting at Best Buy for repair. Hopefully all goes well. Other than that, kid liked it a lot.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sue Y,
We appreciate you sharing your feedback on the ROG Ally and would like to apologize for the broken button. We hope that the issue was resolved and that you will continue to enjoy the device. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0170" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Kind of slow
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a fun device but if you’re trying to run a high graphic game it’s kind of slow
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex P,
Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated which will be passed to our Product team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0483" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
- Cons mentioned:Sd card reader
Terrible and un optimized
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit had all kinds of problems. Frequent crashes. Steam had issues just booting up and running my games. Glitches were everywhere. Trying to set it up and the keyboard wouldn’t come on. It wouldn’t turn off it would freeze when shutting down. Didn’t read my sd card and the fingerprint scanner never worked. Stay away from this device until the bugs are worked out returned right day 1.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacobB ,
I'm sorry to hear that you are experiencing crashes also other issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. In regards to the SD card issue, please provide the brand, model number and size so we can check compatibility. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number ( N2306015762-0015) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
- Cons mentioned:Software
Left Joystick doesn't work going left or right.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left joystick only goes up or down regardless of the software or game used. It shouldn't be that difficult just to get some games running. FYI, I build my own computers and know how to install Windows from scratch. My Steam Deck never had these issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gamerpang,
It's a shame you're experiencing issues with your joystick. You can try fixing this by adjusting the dead zone of your joystick via Armoury Crate, by configuring your control mode. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Not the smoothest
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While its a 800 pc in your hands ,the auto detect for controller to keyboard is a pain to work out ,yeah it has a option on the sode to swap the modes Manual but the steam deck does it way more flawless than this ,,,the rbg lights do eat a good amount of battery while trying to play anything and the console does not support Google play games at alll ,youd have to install a third party app to make it work and there is no guarantee that itll work properly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ant143,
We certainly understand your disappointment with this product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306018122-0058] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
I wanted to like it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great device, but quality control is lacking currently, it just kept crashing , just in the windows desktop, even after I factory reset it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Forsaken Fenix,
It is really unfortunate to hear about your disappointment in the performance of the ROG Ally and we would like to apologize for the issues you've experienced. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number " N2306018106-0155" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed, arrived defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pre-ordered. Disappointed when finally arrived since Left button didn't work. Had to return it. Give 3 stars because Im sure I would have love it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mauricio D,
We are sorry to hear about the defective button issue that you experienced with your ROG Ally. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We recommend getting a replacement from Best Buy as you should still be within their return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0045" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Software
Good Idea Horrible Implementation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is good on paper, but doesnt always meet expectations. Framerates can be really inconsistent in games like god of war. Probably due to the limited amount of RAM. The Asus software and integration with Windows needs a lot of work. Prepare for long updates, random crashes on some games, and other issues. Save your money for version 2, this needs time to bake.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leca,
We sincerely apologize for the slow performance and crashing issues that you have been experiencing with your ROG Ally. This is definitely not the norm and is not the type of quality to expect from ASUS products. We recommend trying to troubleshooting steps found in the links below to potentially resolve the issues. Please note that there will also be updates in the future that will improve overall system stability and performance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0041" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Troubleshooting - System is running slowly - https://www.asus.com/support/FAQ/1042398/#:~:text=Remove%20corrupted%20applications,we%20recommend%20resetting%20the%20system.
Resolving System Error Messages or Unresponsiveness - https://www.asus.com/support/FAQ/1038855/
Its relatively average.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a few hundred more you could get a laptop with a 3070ti card in it, and play things in ultra, instead of the absolutely lowest settings ever.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RenzoWolf,
It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0085" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Crash crash and analog trouble
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device of what it’s capable to do but so many crashes is making it look bad. Woke one day after launch and the analog ( left) stop working
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Miklo
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend updating your Bios, which improve system stability using the link below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206041107-0010) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/IOTHMD/Image/BIOS/113079/ASUS_RC71L_319_BIOS_Update.exe?model=ROG%20Ally%20(2023)
Pretty significant QC issues with my unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this device but it has been one issue after another after the initial boot up. The biggest headache has been with the dpad/joysticks. For some reason it has been pulling left and it makes it impossible to navigate menus or play games. I’m hoping this is a quick software update to resolve but I’ve updated several items already with no resolution. Giant disappointment so far especially since I sold my Steamdeck for this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EvilAsh363,
We sincerely apologize for the poor experience you have been having with your ROG Ally. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. If you are still within the return window with you place or purchase we recommend that you return it for a replacement but if that is not possible then a refund. We can also service the product under warranty if you are unable to get assistance from your place or purchase. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
To small
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is really small games take a while to load with a lot of lagg it’s a cool concept though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos P,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2024/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0409" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Best buy lied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box is a f'ning lie. This is used lots of hours on it. That being said i like it better than my steam deck.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GeorgeP,
We are sorry to hear that the product is not what you expected. We would recommend that you reach out to Best Buy Support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0349) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Dissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really suited for modern AAA games, best bet would be to get a laptop if portable is your plan.
No, I would not recommend this to a friend