Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Performd hood but Glitchy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of windows glitches. Way more than a normal PC, if you can deal with that it is great to play games on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 335
12.04 MB
2023/12/08
If you already have the latest BIOS version installed, we recommend reaching out to our support team at athttps://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email atcustomerloyalty@asus.comand provide the case number "N2306018106-0315" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Rog Ally, not for beginners
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Released to the public too early, even as a software developer I am constantly disappointed and upset with the Asus ROG Ally
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric,
It is regrettable to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0219" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very good with keyboard and mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was really good until right joy stick stopped working
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nikolas S,
We're sorry to hear that the right joystick on the ROG Ally stopped working. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing with the joystick or to obtain assistance with getting the Ally repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0505" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Too soon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of issues that need to be resolved. Id hold off and give it time to cook to see if asus resolves the issues. It is pretty awesome tho.
No, I would not recommend this to a friendAdvanced system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a computer person. System is for advanced gamers and not kids
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is greatly appreciated that you have provided us with your feedback, which will be passed to our Product Team for review.
Please allow us to make your experience with ASUS a better one. In the following links below, you will find the ROG Ally's user manual and FAQ, where you can learn more information about the device. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0486" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/IOTHMD/RC71L/0409_E22175_NR2301L_V2_A.pdf?model=ROG%20Ally%20(2023)
https://www.asus.com/us/support/faq/1050046/
OK but could be better.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.okay device for what it is. Many aspects can be improved in terms of design and firmware. No 2280 drive support and third party egpu.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its decent, i would probably get a steam deck over this
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear 400D,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018122-0231] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Kinda mid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall gets hot and kinda lags depending what you’re playing but overall love the idea
No, I would not recommend this to a friend Rip off.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest waste of money ive ever spent on a handheld. Cant even get any games to run. Extreme lag on everything. Horrible interface. Not 1 game worked. Cant go into full screen. Mouse pointer works about 10% of the time. Its just a mess. Has been nothing but a paper weight and when trying to use it jusr becomes much easier to put it away and grab a better handheld. Will never buy anything asus again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Momentary,
We sincerely apologize for the performance issues you've faced with the ROG Ally and for the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. It is recommended that the BIOS and firmware be downloaded and updated for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0405" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Great for gaming, terrible quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joystick stopped working after a couple of weeks. Which seems to be a common hardware issue on this device, from the searching I did online. Luckily it was still within the 30day return window. It’s a great device and was awesome for gaming AND there still seems to be lots of software and hardware issues to be resolved. Maybe the next one will be better…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OliverC,
Absolutely, the ROG Alley is a great handheld device for gaming.
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the issue with the joystick is random problem. ASUS provides warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. If you need further assistance with the product or other ASUS product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Recieved a defective unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it was damaged in shipping or Asus somehow passed a defective unit, but one of the fans, CPU Fan 1, is non-functional. I've tried everything, reinstalling Windows using the cloud restore option from the bios, updating the drivers and firmware, updating to the latest BIOS, etc. Of course, I've tried manually setting a fan curve and Fan 1 still reports 0 RPM, whether in the bios or on the Armory Crate software on Windows. I guess I'll be sticking with my Steam Deck for the time being
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Multicatears,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem if all updates were already applied to no avail. ASUS provides warranty coverage. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Sdd card will destroyed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everything was working fine, but now I have a problem with the microsd, 2 stopped working and they were the latest generation
I would recommend this to a friendSteam Deck still Supreme
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product has a lot of promise, but Steam Deck is still the best handheld PC device on the market.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0364] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Piece of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this since it first came out and I have had so many issues with it. From the memory stick not working to the long start up times, this was not ready to hit the market. This is great when it is working, but half the time it doesn’t. If you are reading this, do not buy this or at least wait until this company fixes all the bugs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BburntChadol,
It's unfortunate to hear that you are having issues with memory . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2306018159-0083) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Asus this is poorly built
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus Rog Ally is known for overheating issues. I ended up returning this and getting the new OLED Steam deck from the steam store and I’m glad I did. Who puts an SD card under a heat sink? Also if you keep the Asus Rog turn your settings waaay down unless you want your SD card to melt.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0222" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Not great at all.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, laggy, by time your downloaded with updates from games each session your out of battery power. Would not recommend. Super slow. When you do get a game going well it’s a matter of time before it shows lag. Waste of money. Son has steam deck and outperforms and long battery.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher N,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 336
12.05 MB
2024/01/09
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0248" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok just ok just ok just ok just ok just ok just ok
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juan R,
We are happy to hear that you are pleased with the ROG Ally. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0496" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11, do not recommend for beginner gamers. I was able to reset at home wifh64 GB through the Bios, but this shouldn’t be an issue 2 weeks after purchase. All my stuff had to be wiped clean
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NashuandaW,
Thank you for your comment.
We do understand your dissatisfaction and the inconvenience this may have caused if you had trouble operating WINDOWS 11. Windows 11 is a very user-friendly OS. However, if may be challenging for beginners. If this is your first experience with WINDOWS 11, we recommend that you visit Microsoft's Knowledge Base: https://support.microsoft.com/en-us/meetwindows11 on tips on how to navigate smoothly within the OS.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Screen quality
Looks great but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen but terrible interface - couldn’t get it to work and I ended up returning it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jed L,
We are sorry that you had to return your ROG Ally due to the interface. We would like to hear from you the changes you would recommend to make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0087" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
SD Card Slot non working.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not consider. Too expensive to not have a working SD Card Slot. Requires a larger NVME to really take advantage of the machine. I could RMA, but it appears those are taking quite some time, and you just a a pre owned machine back, no guarantees the slot in the "new" machine works long.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the SD Card reader issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, sending the device in for repairs is the best way to resolve the issue as soon as possible. Repairs typically take 7-10 business days, not including weekends or shipping time.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0206" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166