Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Rog ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11, do not recommend for beginner gamers. I was able to reset at home wifh64 GB through the Bios, but this shouldn’t be an issue 2 weeks after purchase. All my stuff had to be wiped clean
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NashuandaW,
Thank you for your comment.
We do understand your dissatisfaction and the inconvenience this may have caused if you had trouble operating WINDOWS 11. Windows 11 is a very user-friendly OS. However, if may be challenging for beginners. If this is your first experience with WINDOWS 11, we recommend that you visit Microsoft's Knowledge Base: https://support.microsoft.com/en-us/meetwindows11 on tips on how to navigate smoothly within the OS.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Sd card reader
SD Card Slot non working.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not consider. Too expensive to not have a working SD Card Slot. Requires a larger NVME to really take advantage of the machine. I could RMA, but it appears those are taking quite some time, and you just a a pre owned machine back, no guarantees the slot in the "new" machine works long.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the SD Card reader issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, sending the device in for repairs is the best way to resolve the issue as soon as possible. Repairs typically take 7-10 business days, not including weekends or shipping time.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0206" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166
I/O Nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to send this unit in for repairs twice in a 2 year period for the same issue. The issue is the thumbsticks not registering input in the left or right direction, but will work fine up/down. This is not a calibration or wear and tear problem that stems from use or drops. I have had several Asus ROG products and have not had the same level of problems with them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Speak,
Please accept our sincere apologies for the issue you are experiencing with the Joystick functionality on the ROG Ally. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0422" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Plagued with bugs and a broken microSD.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In paper the ROG Ally is great, but the amount of bugs is ridiculous. It crashes several times for no reason. I get a blue screen at least every 30 minutes... Add to that a fried 1tb Micro SD!!! I won't recommend this to anyone, go and get an steam deck .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that your ROG Ally crashes often and caused your MicroSD card too stop working. This is definitely not the norm and is not the type of quality to expect from ASUS products. We recommend following the steps in the FAQ linked below to troubleshoot the issue. If you are still within the return window you can also return it if after troubleshooting you're still experiencing the issues. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0077" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Troubleshooting - Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
Beautiful disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my unit, it looks so nice and on paper it is better than the steam deck. So why am I now waiting for a steam deck with a melted SD card reader? Buyer beware, this is not an out of box experience and there are so many issues with this device. If you are not experienced with PCs, are squeamish about tinkering, or just want an out of box experience skip this and grab a switch or a steam deck.
No, I would not recommend this to a friendCongratulations… I bought a Brick! :(
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First day was fine… Liked everything about it… and then… Day 2…. Updates galore… from multiple places.. armory crate, gamepass, amd, and myasus.. force restart… gets stuck on lock screen… reboot… get back in… more updates… play some games but find some of the buttons to be non responsive on gamepass. Then i go to play a new game… where is it? Doesnt load… try another… doesnt load… reboot… wont get past the logo… Day 3? I see a return in my future! ASUS QC is terrible!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KT21,
We sincerely apologize for the poor experience you are having with the ROG Ally. This is definitely not the norm and is no the kind of quality to expect from ASUS products. If your device still fails to power on normally after the restart, follow these steps:
1. Plug in the official ROG bundled charger to ensure a power source.
2. Ensure that both the charger and the device are properly connected and receiving power.
3. Wait for a few seconds to allow the device to receive power.
4. Press and hold the power button for 30 seconds.
5. Release the power button and press it once to power the device on.
In the rare event that none of these steps resolve the problem, we recommend reaching out to the shop from which you purchased your device or contacting our customer support for further assistance. Our support team will be ready to assist you in resolving the issue promptly.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Broken device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great device but it was broken. It was an open box that said it was in good condition. When I went to go pick it up it was covered in dirty and what I think was grease? I took it home and turned it on and the left joystick was broken. There was not left or right response.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elliot K,
We regret to hear that you've received a defective product, as well as the inconvenience caused. On behalf of ASUS and the reseller, we would like to apologize. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. As a result, we will do everything to ensure that this does not happen again.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0263" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
If you play NEW AAA games dont buy this.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant play any of the games they advertise ont he website like warzone and halo infinite, the device is really sub par and not very portable in terms of playing on the go. Even playing some 7-8 year old games it dies within one hour of starting any title. It was a waste of money for a portable game console that isnt ao portable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Seanbought4lulz,
We certainly understand your disappointment and the inconvenience this may have caused.
The device does play AAA games without problems. Usually, updating the BIOS, Windows and drivers will improve system stability and performance allowing AAA games play seamlessly.
If you need further assistance with the device and other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Poor battery
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible battery life need to be plugged in to even game for more than an hour
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Georgex G,
We sincerely apologize for the battery life issue you're experiencing with the ROG Ally and for the inconvenience this has caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0402" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
Rog ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastics felt cheap for the price. The grip wasn't the best. Overall just wasn't for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Balthazar,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0314] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already got drift…………………………………………………………………………………..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LuisG
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0036) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Technical difficulties
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was decent in some games but I kept crashing on me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timothy B,
We sincerely apologize for the performance issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the crashing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0488" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
Get a Steam deck instead
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with my Total Tech membership less than 70 days ago and now it won't charge. And now best buy is shipping it off to fix it instead of just giving me a new one. This thing is a piece of crap and so is Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PhilipTShepard,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if this device stop charging or will not power on after 70 days of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If this device will not charge, power on or boot up, do the following. Try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If the problem persists, try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but stays on black screen after at least 10 minutes, repeat the power cycle process again. Additionally, try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the device until the battery is charged. If these steps were performed to no avail, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Beautifly built but Not user friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just feel for the price i paid i should be completely satisfied with the device but unfortunately that was not the case
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Diablito888,
It's unfortunate to hear you're not completely satisfied with your ROG Ally. Please provide us details on the difficulties that you've encountered with your ROG Ally that would reflect the 3-star review. Feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Cons mentioned:Sd card reader
Problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SD card wouldn’t format . I had to enable my sd card off my task manager and format it manually. Then I downloaded my games . Came back to play games they crashed (w all the updated done) SD card disabled itself again so i needed to do it all over again… (Elden ring ran fine and looked beautiful) Just a freakin headache.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jonathan E,
We are sorry to hear that you experienced crashing issues as well as SD card issues. This is definitely not the kind of experience we want our customers to have with ASUS products. For crashing issues please troubleshoot by following the steps in this FAQ: Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/FAQ/1042499/
If you have been using your ROG ALLY then suddenly the SD card cannot be detected after using a period of time, Please provide us with the following information:
If this unit was purchased from US Best Buy and the issue is persistent we would recommend returning to us so we can resolve the issue.
1. SD card brand and model
2. SD card capacity
3. SD card is first time use?
4. SD card worked on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance / turbo / manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0033" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
It was alright
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interface just isn’t all that great, running win11 is not preferred on handheld
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kenneth W,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0376" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
If you like buying garbage then this is the device
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steaming pile of crap, SD Card reader died a month after getting this device, The embedded controller died on 10/25 and all asus can say is "did you factory reset it to see if that would fix your issue." Yes I did and no it did not. DO NOT BUY THIS ITEM!!!! Get a steam deck of Legion Go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manalishi,
It is really unfortunate to hear about the SD card reader and embedded controller issues you are having with your ROG Ally. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We recommend that you return this unit to Best Buy if you are still within the return window, if not then you can return it to ASUS through an RMA for warranty service. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0156" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
The system stop charging money wasted.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this ASUS to try this brand on August 26, 2023, I used several times to play games but few days the system doesn’t charge anymore and the system doesn’t want to turn on or charging. This is my first time using this particular system, my recommendation don’t buy this system same few more money and buy a gaming laptop is better option because this system don’t support playing and charging because I never dropped the system or something I always take care of my computer. Also I try diferente charger and I used into my Nintendo switch and works perfectly but in the Asus Rog Ally doesn’t work. As I said before is better save more money and buy a gaming laptop because otherwise it's going to happen like me now I have to save money to buy a new gaming computer. I have the first Nintendo switch and I never had a problem with the console it’s not the same but this Asus are not efficient.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jomar R,
We sincerely apologize for the power issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0373" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Mediocre handheld for a high price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned 2 and returned both. My 1st Ally had a broken L1 and a pretty bad right analog stick. My 2nd Ally had a lot of software glitches and another popr right analog stick. All the buttons feel very cheap. The Ally is not overly comfortable to hold. Saying all its probably the best windows handheld you can buy, but thats not saying much. If you have a steam deck Id just stay with that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dabb1,
We sincerely apologize for the experience you've had with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0074" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all whats advertised, not powerfull enough and extremelly uncomfortable
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kingtut,
We are sorry to hear about your disappointment in this product and it not living up to your expectations. This is definitely no the kind of experience we want our customers to have with any of our products. Also keep in mind that there will be future updates that will improve system stability and performance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support