Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Worst buying experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst buying experience. I paid for a new product ,i was promised i would recive it a day after i paid, suddenly they were out of stock and i recived an open box one fir the same price i paid for a new one
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We’re truly sorry to hear that you received a used unit. We would recommend that you reach out to Best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2306018159-0434) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Worst da dai
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad battery backup. Wish I was able to return it. Dont buy this.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran great, felt great, but very hard to get anything installed on it
No, I would not recommend this to a friend - Pros mentioned:Overall performance
For me just 2 stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is good but it is so expensive for what it is doing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mary W,
Thank you for sharing your feedback on the ROG Ally. Please accept our sincere apologies for your disappointment with the price of the product. Our goal is to ensure every purchase is a positive experience. We value your feedback which will be reviewed by our Product team.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0152" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Previous user
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit laggy but not bad nonetheless. Would definitely not recommend for serious gamers
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 335
12.04 MB
2023/12/08
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0302" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slow and sluggish
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and sluggish and doesn’t work seamlessly with a lot of games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0433" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
Poor quality. Poor support.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would love to rate higher but I've hardly had the chance to play. Immediately after buying I noticed the left joystick had a substantial grind in it at the 12 o clock position, not really something you want in a brand new handheld. Asus made it incredibly difficult to return for repair. I finally received the unit back and the grind is less, but not gone. However now none of the buttons work. I've been redirected to contact best buy for warranty repair. I fail to see how this is a Best Buy issue. Unfortunately from my research this is not an isolated issue. I wish I purchased another system instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wesley W,
Please accept our sincere apologies for the issues you've encountered with the ROG Ally and our support team, as well as the inconvenience caused. This is not the quality of products or services we aim to provide. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0365" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fast, Hot, small screen, and blue screens often.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first impression of the Ally was wonderful but after the first day i was very disappointed.
No, I would not recommend this to a friendGood when it works, not great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still have problems even with the suggestions given. It keeps looping. Needs more upgrades.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pepp,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
Please note that a number of updates to ROG Ally will be released in the future to improve the overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0251" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don't Buy it On Line
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to be an ASUS fan. They sent me the ROG Ally with a well known defect. Foolishly I decided to send it in for repair. They never suggested I could return it to get my money back. Cut to the chase: the time and expense I had to go through was beyond frustrating. They make it incredibly difficult because they hope you will just give up. I could write a book. Go to the store if you want to buy one. Make sure you check the warranty period.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ExASUSFan,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The known issue with the ROG Ally has resolved. ASUS provides warranty for the product. We recommend sending it in for service if you have issues with the device. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Battery is trash
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device for pc and emulation bit has very poor battery life
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on the ROG Ally. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0107" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems after problems with game downloads. I will take back as soon as I can
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrittanieJ,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0334).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
Beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a broken sd card that doesn't work. Sent to ASUS and they had it over a month said it was fixed, came back and still didn't work. This was an expensive purchase for something that doesn't work. Powerful device but has issues. U dunno if BB can do anything
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JasonS,
We sincerely apologize for the issue you're having with the ROG Ally SD card reader not working. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
If you already have the latest BIOS version installed and you are still experiencing the issue, please provide us with the following information:
1. SD card brand and model
2. SD card capacity
3. Is this your first time using an SD card?
4. Does the SD card work on other devices after failing on the Ally?
5. A thermal profile is usually used. Silent/performance/turbo/manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card?
To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0195" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Don’t buy this handheld period!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worse handheld game consoles ever! One problem after another with the softwares and drivers! Making it so difficult to game on$ and the play duration is only 1 hour! I’m better off playing on my PlayStation portal remote player instead!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you faced and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0239" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used. Couldn’t figure out to to map buttons. Complicated. Returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mpwoody,
Thank you for sharing your experience with the ROG Ally. We sincerely apologize for the difficulty you encountered with button mapping and understand how frustrating this can be. We regret that this led to a return and appreciate your feedback, as it helps us improve usability and support resources for future customers.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0444" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Open Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was open box excellent condition. When opened the right trigger did not work properly and was clearly damaged.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarcusM,
We do understand your dissatisfaction with the quality of the product you received from your vendor and the inconvenience this may have caused. Typically, we recommend to contact your seller for a resolutuion if the opne box item, advertised as in excellent condition, was received with a clear damaged on the right trigger button.
If you need further assistance with the ROG Ally, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Didn’t hold charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my son’s birthday. It did not hold a charge. Had to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Miaa,
Thank you for sharing your experience with the ROG Ally. We sincerely apologize for the inconvenience you encountered with the device not holding a charge, especially given that it was purchased for such an important occasion. We regret that this issue led to a return and understand how disappointing this must have been. Your feedback is greatly appreciated and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0443" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good console but defected. Probably the next one come better
No, I would not recommend this to a friendBe careful with "refurbished"
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a refurbished ROG Ally "refurbished" that the right and left movement didnt work in the right joystick, everything else was great but seems that no one checked it and just gave me one that somebody returned it for malfunctioning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex M,
We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will do our utmost to ensure that such an incident does not occur again. Please allow us to make your experience with ASUS a better one. We recommend contacting the place of purchase for an exchange if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0250" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Still needs to be fixed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be optimized a little more still, using the keyboard in some apps can be a pain at times
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielE,
We regret to learn that you are experiencing performance issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Have you tried updating the drivers or firmware ?Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018106-0056)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/global/support/FAQ/1050046/
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/