Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Still needs to be fixed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be optimized a little more still, using the keyboard in some apps can be a pain at times
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielE,
We regret to learn that you are experiencing performance issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Have you tried updating the drivers or firmware ?Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018106-0056)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/global/support/FAQ/1050046/
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
ROG Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having packet burst issues & other than that everything works fine
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KJ7310,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0374" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Almost unusable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Admittedly this is a 4hr of ownership review - which admittedly is usually not a full scope but this thing is so difficult I cant imagine owning it longer than it takes for Best Buy to open in the morning. Started during setup.... was driven mad by the setup having areas requiring screen touch then others requiring clicks (literally same "button" on one screen just dead using screen, so click, very next screen the reverse happens... cant click, must tap screen). Then finally set it up, download an xbox title.... "play" button dead.... cant click, cant screen tap... id call that epitome of a 1 star is a handheld gaming you cant play a game on. Decided to do cloud gaming option...just loads endlessly.... so again, trying to use a gaming device and cant game 0-2. I could probably see if it has minesweeper I suppose but think it I've tested enough
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon,
We're sorry about the issues you're having with the ROG Ally. This is not the quality of service we aim to provide, and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
If the issue persists,we will be glad to provide further assistance.
We do stand behind our products, and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0182" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
https://www.asus.com/us/support/FAQ/1050046/
Rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The finger print feature did not work and the screen was covered in finger printd
No, I would not recommend this to a friendGreat device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great until I receive a blue screen for window issue so had to get it repaired.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dahvid,
We appreciate your feedback on this product and would like to apologize for the blue screen issue you've experienced. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0107" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Battery life is Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is Terrible. Last only 20 minutes. Have to keep it plugged in at all times to play games. Would not reccommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
We sincerely apologize for the short battery life issue you're experiencing with the ROG Ally and for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0381" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
Handheld Update Simulator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this product, but like many others this one is disappointing. I'm older and don't have a lot of time to dedicate to gaming. I bought this thinking I could pick it up and game where I was. However, all it does is update. 90 percent of the usage of my ally.....is running hours and hours of endless updates.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ishcababble,
It is really unfortunate to hear about your disappointment in the performance of the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0115" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Idea is nice but the result is not so nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea is nice but the actual result is trash. Way too many bugs. Shouldve waited on a release for a better product. Not clear what any game settings has to run in. Bought on a Thursday, returning not even a few days later. Definitely wouldnt spend more than $150 on this right now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Swaggerjagger,
We do understand your disappointment with the product and the inconvenience this may have caused.
The device went into intensive testing with no problem found. If you are experiencing system stability or bug, please check if Windows, drivers and BIOS ae up to date. Drivers and BIOS are posted at: https://rog.asus.com/ph/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Also, if accessing cloud games, please check if the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
ASUS ROG FLOP*
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful handheld. However with the SD card reader issues and neither ASUS nor Bestbuy willing to do anything for the consumera makes this a solid pass. Wish I would have known I would recieve zero support from poinr of sale and manufacturer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike E,
We sincerely apologize for the SD card reader issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0199" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166
Handheld gaming pc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system was OK and needs improvement not to impress with it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoeH,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0366] for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Mediocre
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still a bit buggy,plays games well. But actions and UI could be much better and simpler.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0159" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Major Open Box Issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For an open box item, aside from it being a little dirty, the device was in good condition. My biggest issue and for me giving a 1 star review is for the QC checks geek squad does for any device they deem fit to put back on the shelf. My rog ally had one huge issue. Not only was the device not factory reset, but the original owner had bitlocker enabled in windows 11. Unless you have access to the original owners microsoft account to aquire the access key to factory reset the device. The only ways you can fix this is to try to get it replaced, try to bypass the bitlocker, or flat out replacing the ssd. For the average consumer, to have to go through this much hassle all because of a QC failure is completely unacceptable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anthony,
We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will do our utmost to ensure that such an incident does not occur again. Please allow us to make your experience with ASUS a better one. We recommend contacting the place of purchase for an exchange or return if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0284" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t as powerful as advertised, but did have some nice features
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Qwert,
Your feedback on the ROG Ally is greatly appreciated. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. As a customer-oriented company, we are committed to providing a positive shopping experience every time. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0331" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Buggy and broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a full round of updates I was still having numerous issues. In the few hours put into the device I had small indie games take an hour to install after downloading, the controller cutting out and stop working just to kick back in during gameplay, games randomly having errors and failing to start but only occasionally, issues with armory software not fitting the screen because the app is too big, and we’ll as other annoyances. The big deal breaker though was that the speakers were shot straight out of the box. They had a loud static sound that gets louder with highs and drowns out the audio when it gets busy. This issue persisted at all volume levels. Between the software and hardware issues this was an easy return. This was launched way too early.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JP123,
We do understand your disappointment and inconvenience this may have caused.
If you are still experiencing slow system speed or performance issue after updating Windows an drivers, please check if the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Sd card reader
Love the idea but?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up on release day exchanged the next day because the right joystick did not work. Second one sd reader died while killing my sd card. Sent in for repair, 3 weeks later received back and card reader does not work. Waiting on RMA from Asus to buy it back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are having Sd Card issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0158) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
It’s a foundation
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has a lot of potential but is very buggy.
I would recommend this to a friendHandheld game
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use wouldn't advise buying it for a young child ,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Barbie,
We regret to learn that you are experiencing issues . We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0354).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
Windows needs work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows isnt currently ready for handheld gaming and it shows here. Maybe in a few years
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Max P,
We appreciate your feedback on the ROG Ally. Please note that there will be updates in the future that will improve overall system performance, system stability and other quality of life features. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0051" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Almost
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much potential only to be shot down by cheap parts and bad software. The left bumper button started to feel mushy and had little feedback after a couple of play time hours. Had multiple error messages pop up when booting it for the first time. The face buttons feel very cheap like a kids toy and had a lot of wiggle.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Teff,
We certainly understand your disappointment with this product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018122-0122] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Almost unusable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device has been problematic from very early on. The open box was sold to me with a previous user still logged in, which led to having to reset every 2 hours. Unfortunately, we missed the return window :/
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cakeiskindagood,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the open box item you purchased from your vendor and your recent customer service experience, and the inconvenience this may have caused if the ROG Ally has a previous user account setup. To resolve this, try to run Cloud Recovery. For helpful tips on how to perform a Cloud Recovery, please visit our Product Support page at: https://www.asus.com/support/faq/1048106/ . If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty