Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Cool device. But….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Under performs from what is promised. Hopefully future updates fix bugs and performance
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael N,
It is really unfortunate to hear about your disappointment with the performance of the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0127" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
Where do I even start?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick Dead zones is one issue still not fixed, and the SD card slot either burning out or destroying SD cards as well. There is no permanent solution and ASUS is dragging their feet. People want to love the product, but they are blind to the issues.
No, I would not recommend this to a friend Horrible device and service to return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase i ever made in my life. The device does not work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChynnaL,
Thank you for sharing your experience with the ROG Ally purchased through Best Buy. We sincerely apologize for the inconvenience you encountered with the device and the difficulties faced during the return process. We regret that this has been such a disappointing experience and understand the frustration it has caused.
Your feedback is greatly appreciated and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0445" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cool idea but not my favorite.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be a very nice if it would go through the day without freezing on me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018106-0201] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Hardware is ok, pretty mid.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't use the SD card port. LOLOLOLOLOLOLOLOLOLOLOLOLOL. Hardware is ok, pretty mid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience and we will let the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0132 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Battery life "horrendous"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All good, just the battery life is terrible. One day
No, I would not recommend this to a friend Not as good as I was hoping for.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggle to even run rocket league while docked and power connected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We value your feedback which will be reviewed by our Product team.
Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0248" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Unoptimized $740 piece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You know you would think a $740 device would work properly out of the box. Sound doesnt play out of the speakers after start up screen for games or basic UI. I’ve had to factory reset it 3 times! Wireless controllers dont connect without having to do a crazy amount tutorial watching on youtube. The games dont always load up in full screen despite having settings set up that way, and when it displays in windowed mode. Its always in a resolution that doesnt make sense for the device. Cloud saves for games have yet to synchronize so I can only play old saves for certain games rather than my most recent save. This console is a mess and ASUS should be ashamed.
No, I would not recommend this to a friendGreat handheld if it takes a charge and powers on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The game unit is great however there is a large number of handhelds that will not power on or take a charge. Unfortunately mine was one of them. I’ve only had the gaming unit for a month.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Frank K,
We're sorry to hear that the ROG Ally is unable to power on and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, it is recommended to press and down the power button for more than 14 seconds to see if the device powers on. Ensure that the AC adapter is plugged into a working outlet and connected to the ROG Ally. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0274" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Okay device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original software security locks the device you can install windows 10 or windows 11 again without the bitlock security from bogging down your handheld but you have to reinstall most drivers. Performance wise it was bottlenecking on basic games even old counter strike source. Overall it was overhyped.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnDoe,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2306018122-0108) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dies alot updates constantly not worth the 600 dollars
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Geordyn C,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 335
12.04 MB
2023/12/08
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0347" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
It was good until it wasnt
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved but touch screen stopped working:(but loved playing on it i didn’t buy the geek squad so took it somewhere else and shipped it back for repairs said it would be around 250 min
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zgsnts,
We're sorry to hear that the ROG Ally touchscreen stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having sent the device for repairs, we hope that it will be fixed and returned to you without any issues as soon as possible.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0277" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
CURBSIDE Serviced is a disaster
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is excellent, although initial setup requires a moderate learning curve. However, the curbside pickup service is inefficient; three attempts resulted in order fulfillment only 15 minutes before closing. Customer service response times were also unsatisfactory. Dont advertise ready for pick up in a hour when in reality it takes a whole day save your self the trouble and time.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GamayYusi666,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience from your seller and the inconvenience this may have caused. If you need further assistance with the ROG Ally, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good devise but not worth the price more worth it to buy a laptop instead
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean P,
We appreciate you sharing your feedback on the ROG Ally. We strive to provide our customers with the best quality products at competitive prices and want to make sure our customers are satisfied with their purchases. We take customer satisfaction seriously and will forward your feedback to the product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0173" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate this a zero but it’s not an option. For the price of this device it’s trash. It doesn’t work unless connected to our home Wi-Fi, which defeats the purpose of it being portable. Before the game loads the battery is almost drained.
No, I would not recommend this to a friend SD Cards Slot Died within 12 days.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 1TB Micro SD card because I didn't want to have to open the device to upgrade the SSD. If it wasn't for that MASSIVE ISSUE, it would be 5 stars. If you buy this KNOW THAT THIS DEVICE (TECHNICALLY) HAS NO MICRO SD CARD SLOT!!!
No, I would not recommend this to a friend- Cons mentioned:Heat dissipation
SD card and Thermal issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great on paper and would have been S tier option for portable pc gaming, however the thermal issues cause the SD card reader to stop working and later caused the more damage to the internals that cause bugs and more issues.
No, I would not recommend this to a friend Joysticks stopped working after just a few months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The games tend to be buggy, and crash occasionally. The system itself is a nice concept, but needs refinement. The control joysticks stopped working after a few months - glad I purchased the geek squad plan
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0257" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
3 one is Gold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had 1 broken the second one software damaged and 3rd is fine for now.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on the ROG Ally and would like to apologize for the issues you've experienced. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0169" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beware of Common Defects
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return left trackpad had factory defect that would only allow it to go up and down. Staff was great to work with but the defect is apparently very common.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robin B,
We're very sorry to hear about the issue you experienced with the left trackpad on your ROG Ally. We understand how frustrating hardware defects can be and sincerely apologize for the inconvenience caused. We're glad to know that the Best Buy staff provided helpful support during your return process. Your feedback has been noted and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0432" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support