Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Not a fun experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing the rog Ally i went through 8 hours of constant updates restarting i would play for about 1 hour and it needed another update games run good but device needs work would not recommend for any kids
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on the ROG Ally and would like to apologize for the issues you've faced. This is not the norm and it's not the type of quality to expect from our products. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Your feedback will be forwarded to our Product team for review. Please note that a number of updates to the ROG Ally will be released in the future to improve the overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018159-0209" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
3 star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too big and doesn't work well with xbox cloud gaming and price is too high
No, I would not recommend this to a friendBuy to get defect down the line.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If purchased Asus rog usually end up defect later on. End up replace Asus rog for new one multiple times if your unlucky. Test your luck and time you may got decent one last for awhile or defect one within days to months. Honestly this device is good if have working one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review.
Please note that a number of updates to ROG Ally will be released in the future to improve the overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0162" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good but not great
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall but a Steam Deck is more worth it in my opinion
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dante,
Thank you for sharing your feedback on the ROG Ally and we're glad to hear that you're satisfied with the device. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We'd like to hear from you about what changes you would recommend to this product to make it a 5-star one. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0239" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good hardware terrible software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to give this a higher score but ive been met with a slew of bugs since I first turned it on. They should have let this bake more. I hope that they will get a lot of the software fix fast
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ghost,
We certainly understand your disappointment and the inconvenience this may have caused.
Most of the software issues will be resolved by updating Windows, drivers and BIOS. Drivers and BIOS are posted at: https://rog.asus.com/ph/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Hi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but sd card got fried from heating issues. Would recommend
I would recommend this to a friendI’ve been a good customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy’s 3rd party payment platforms wont approve me and I’ve been having to go in and buy my products in full. It doesnt make sense you have me down as a customer that buys $200-$1000 products and I cant get approved for a silly payment. Well you got the wrong guy and yall are getting 1 star reviews for every product I get until I die.
No, I would not recommend this to a friendAsus rog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues upon setup had to cloud recovery everything
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that strong for new titles, bad for call of duty
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emmilink,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0264] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Its Alright
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly, the ally gets confused and bogs down really easily even though navigating the ally is hard enough. Games looked great and ran smooth but first person shooter games are wonky as the controller doesnt feel as natural in the hand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jack R,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.
Please allow us to make your experience with ASUS a better one. In the following link, you will find the ROG Ally's user manual and FAQ, where you can get more information about the device. You can reach our support team at https://www.asus.com/us/support/CallUs if you need further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0192" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
https://dlcdnets.asus.com/pub/ASUS/IOTHMD/RC71L/0409_E22175_NR2301L_V2_A.pdf?model=ROG%20Ally%20(2023)
- Pros mentioned:Screen quality
No buy Open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a rog ally Open box excellent box do not buy those boxes I received a dirty rog ally with scratches details of use the only excellent thing was the screen avoid Open box boxes
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will do our utmost to ensure that such an incident does not occur again. Please allow us to make your experience with ASUS a better one. We recommend contacting the place of purchase for an exchange if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0267" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor performance. Not very impressive. Wait a few more generations.
No, I would not recommend this to a friendDied within 2 months of purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the device is excellent and absolutely worth every penny, it's also worthless if it fails completely. Which is what happened to mine. Stopped working as I was playing and would not turn on or charge the battery. This is a completely vanilla device without any mods or changes. And it died just out of the return period, less than 2 months old. Based on YT review, this seems to be a common issue. Very frustrated with the poor quality. I may update this review based on my repair experience with Geeksquad, but the fact that I paid $700 and have it fail just as I was beginning to enjoy it, this is very disappointing.
No, I would not recommend this to a friendNot for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I don't play enough console games but the User interface, games that use keyboard and mouse are very frustrating on this device. Could use touch screen but is awkward using the touchscreen with the weight, size, and shape of this device
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We will forward your feedback to our Product team for review.
Please note that there will also be updates for the ROG Ally in the future that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0189" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Need storage fix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over heat mess up micro sd slot since i have it haven't play been playing my steam deck
No, I would not recommend this to a friend Cashes all the time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When setting up, even before fully getting into the OS it crashed 2 times. Updated and the system crashed 17 times in under 24 hours. The couple of games i did play did play well but when closing the games it crashed the whole OS and needed a reboot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emunoz,
We sincerely apologize for the performance issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018122-0173" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
- Cons mentioned:Battery life
Good for emulators
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is horrible, gpu is okay for emulators and low to mid quality graphics, but I do love the concept. Looking forward to advancement in handheld gaming pc’s.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Benedetto,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0288" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Good but not there yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs better hardware if it is expected to run games smoothly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jim J,
We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. There will also be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0149 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and feel of the product. However the fan was making some noise so I had to return it. I own other similar devices too. I am very happy that Asus came up with this. This is a revolutionary product in sense that we will get to witness so many things in the future.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear PramijS,
I'm sorry to hear that you are experiencing issue with the fan . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018122-0049) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Low performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with amds super fidelity this struggles like the steam deck to maintian an enjoyable 60 fps. The screen clarity is very nice but ive noticed some compatabilty issues getting things to run properly like for example horizonxi to use a controller or even the built in game pad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott,
We're sincerely sorry to hear about the issues you've had with the ROG Ally. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0066" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support