Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Fraudulent activity, did you check who picked up ?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was a fraudulent activity on my account some one use my debit card information and bought, picked up from your store , donot who order it and picked it up . Did you even check the identity before any one pick up the order . Please feel free to call me back
No, I would not recommend this to a friendCool concept, not ready by a long shot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System was cool, but key mapping for PC games was absolute trash. Took over 30 minutes to map keys and then didn’t even work right. Also, dashboard was super confusing for controller settings etc. excellent concept but needs a lot of work.
No, I would not recommend this to a friendGargabe item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and do not buy this. Youll save yourself major headaches. Never got this fully working. The apps never worked properly, the apps would randomly crash. Formated over 4 times and still the same. Youll spend more time downloading useless updates and trying to figure out why games dont work. If you can, just get a console. Pc gaming is overrated
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Derek,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0340" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
I love it, but cant keep it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Sd card slot failed. I sent it in for a return. The issue was fixed. One week later, it has failed again. I love this machine, but without the SD card slot, it's a no go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear xkitox,
We sincerely apologize for the SD card reader issue that you have been experiencing with your ROG Ally. This is not the type of quality ASUS is known for. An alternative storage option is that you could add an M.2 SSD for additional storage since your SD card reader has been facing issues. You can also utilize the warranty to get the SD card reader issue resolved. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0160" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
GARBAGE!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage. Bought it December 20. By the beginning of march it stopped working completely. I went to Best Buy to see if they could fix it but they couldn’t. I had to talk to the asus company but they didn’t fix it either they didn’t send it back or anything. Don’t waste your money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Randy G,
We're sorry to hear that the ROG Ally stopped working and we apologize for the difficulties you have encountered in trying to obtain repair services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0403" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Supposedly its supposed to play games?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after having to reload windows twice i gave up.... most steam games dont play. You start them but nothing happens. Same with windows store Xbox games like Forza 3 4 or 5, you start them, the small splash screen comes up and then it just closes. All windows updates done all AMD updates done All Asus updates done though the asus app continually said there is an update for one of the asus apps but it never actually works, it keeps saying there is an update. Feels nice in the hands. Looks great. Supposedly its supposed to play games?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Paul B,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the kind of quality product we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018159-0265" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good producf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish return policy window was longer overall good profit just minor issues that could’ve been prevented had returns been extended due to new tech.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0259" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Returned after 7 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mapping controls from every console is a totally challenging, Rog gives you a totally different option if is connected or not to a power supply, mine crash twice for no reason, updates are so annoying, first setup takes time, even my gaming grandson doesn't want spend time figuring out how to setting up. Need a lot of improvements.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoseMenjivar,
We sincerely apologize for the poor experience you have had so far with the ROG Ally. You can rest assured that there will be future updates that will improve overall performance and stability of this product. Please see the following FAQ regarding troubleshooting: https://www.asus.com/us/support/FAQ/1050046/#a3
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0020" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
could have reached the stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could have been amazing like the steam deck but lacks in compatibility with most games and things you would want done. Very jarring swap desk and controller mode with a variety of annoying quirks with it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will forward your feedback to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0150" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
****Get a steam deck instead****
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.God, what a mistake it was buying this. If your looking for a device that’s easy to use. Not buggy. Where you spend the limited time you have actually gaming and not troubleshooting. This is not the device for you. It’s garbage. Paywalled behind asus hardware. I bought the asus brand dock and the UGreen dock. Neither work. It’s constantly losing setting, changing setting w/o my action. Just don’t buy it. Get a steam deck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BradleyG,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0074) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Unfortunately
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sd card went out I wanted to just return for another one at location but was told I was 1 day late which is hilariously unfortunate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edward B,
We sincerely apologize for the SD Card issue you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0266" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1051166/
- Cons mentioned:Sd card reader
Micro sd slot dont work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro sd slot don't read cards at all. Everytging else work. Just bummed that i spent a lot for a 1tb micro sd card.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charles,
We sincerely apologize for the SD Card slot issue you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0300" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1051166/
…
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid 772 for it and now the price is so low. I feel like i got robbed. :(
No, I would not recommend this to a friendCant believe how crappy the experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a well thought out product. Very surprised ASUS got this so wrong. Buggy Windows 11 implementation, screen too hard to play and see. Heavy, awkward. Trying to play COD on this device is a waste of time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert L,
We sincerely apologize for the poor overall experience you've had with your ROG Ally. We would like to hear from you what changes you would like to see in order for this to be a 5-star product. Please note that there will be updates in the future that will improve overall system performance, stability and other quality of life changes. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0089" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Steamdeck is better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermal throttling is the absolute worst. Fried my 512gb samsung evo sd card within 3 hours of opening the handheld!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the SD Card issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
Considering the description of the issue, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0262" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Game compatibility
Not ready for the big leagues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy if you are going to use it fir Call of duty runs bad. Plays some steam games and epic games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jerseymike,
Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We greatly appreciate that you have provided us with your feedback, which will be passed to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. If you require any further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0309" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ok but not worth the hefty price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nicely built but basically it’s a windows laptop in a game case. And for $700 you’d be better off buying a laptop or tablet for the average user.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bigboy,
We appreciate your feedback on this device and we would like to hear from you regarding changes that you think would improve it. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0022" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Slow very slow response
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rowling game and playing game just to slow to do anything like load in a game open a game it will bug out and not let me type on the keyboard
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Oscarh,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing slow speed or performance issue with this ROG Ally. To resolve this issue, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Broken fan found out 5 days too late
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a defective device but found out too late(5 days past the 15 day mark) so they punted it off to asus customer service. I'll see how that goes at least bestbuy gave me a number to call (1 star). ugh but device seemed to be running fine annoying win11 setup full of their ads. The issue with my device is that fan 2 (right side fan) does NOT spin (blow air) and device reads 0 rpms. I used the MyASUS system tool to test fan and sure enough it found 1 issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear West4mca,
We sincerely apologize for the fan issue that you are experiencing with your ASUS ROG Ally. This is definitely not the norm and is not the kind of quality to expect from ASUS products. Additional information that can be used to contact ASUS support can be found here: https://www.asus.com/us/support/callus/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0036" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not suitable for Monster Hunter Wilds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm reviewing this product 1-star, because it will not play Monster Hunter Wilds. Also, this product has low scores on Cyberpunk, and other titles. Save your money and purchase a PS5 Pro or something similar.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott A,
We sincerely apologize for the issues you're experiencing with the ROG Ally while gaming and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0414" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/