Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Broken fan found out 5 days too late
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a defective device but found out too late(5 days past the 15 day mark) so they punted it off to asus customer service. I'll see how that goes at least bestbuy gave me a number to call (1 star). ugh but device seemed to be running fine annoying win11 setup full of their ads. The issue with my device is that fan 2 (right side fan) does NOT spin (blow air) and device reads 0 rpms. I used the MyASUS system tool to test fan and sure enough it found 1 issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear West4mca,
We sincerely apologize for the fan issue that you are experiencing with your ASUS ROG Ally. This is definitely not the norm and is not the kind of quality to expect from ASUS products. Additional information that can be used to contact ASUS support can be found here: https://www.asus.com/us/support/callus/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0036" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
Steam deck at least can launch games
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you can get a game to work, its good. But any game with a launcher like ea or ubisoft doesn't launch. Also the micro sd card solt doesnt read the cards
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KyleG,
We do understand your disappointment with the product and the inconvenience this may have caused.
Cloud games do launch and play without issues, just the device has access to a working wireless network since poor and unstable internet connection will definitely affect system stability and performance. Also, check if Windows, drivers and BIOS ae up to date. Drivers and BIOS are posted at: https://rog.asus.com/ph/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. In regards to the Micro-SD card issue, please provide the brand, model number and size so we can verify compatibility.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not all the bugs worked out yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Twenty days in (so just outside of Best Buys exchange policy) the left joystick stopped working, after two hours on the phone I finally got it RMA'd, now to wait two weeks to see if they can fix it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joe O,
We are really sorry to hear that your ROG Ally's joystick stopped working. This is definitely not the norm and is not the kind of quality to expect from ASUS products. Our team will have this issue resolved as soon as possible and you should get further updates regarding your RMA via email. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0090" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not suitable for Monster Hunter Wilds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm reviewing this product 1-star, because it will not play Monster Hunter Wilds. Also, this product has low scores on Cyberpunk, and other titles. Save your money and purchase a PS5 Pro or something similar.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott A,
We sincerely apologize for the issues you're experiencing with the ROG Ally while gaming and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0414" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Slow very slow response
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rowling game and playing game just to slow to do anything like load in a game open a game it will bug out and not let me type on the keyboard
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Oscarh,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing slow speed or performance issue with this ROG Ally. To resolve this issue, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy to purchase this handled, but suddenly while I was playing it started showing graphical artifacts. It was disappointing for me so I had to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fabio,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. The artifacts can easily be resolved by updating Windows and the video driver. Also, ensure internet connection is stable while playing from the cloud. If you need further assistance with the product or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Sd card reader
Didn’t last a week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly this unit fried an SD card, the slot ceased working, and then it routinely entered recovery mode until I wiped it and returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brad,
We regret to learn about the issues you had with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0169" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Weak...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very weak, it has a hard time running modern AAA games even on low graphic settings rather then buying this save up for a PC or laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Keaten,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0236" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Not what i expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is not very user friendly. It gets really really hot. The controller interface does not work on all gaming platforms.
No, I would not recommend this to a friend Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Games constantly crashed and was slow. I returned it after a week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We sincerely apologize for the system performance issues you've faced with the ROG Ally and for the inconvenience caused. What you've experienced was not intentional. We are committed to providing our customers with the highest quality products, and your feedback will be forwarded to our Product Team for review.
Although you have returned the device, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0283" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Not worth $700
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are terrible. Unit gets way too hot. Screen is lackluster. Dpad gets stuck. Software is half baked. Doesnt feel polished like the Steam Deck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
It's unfortunate to hear that you are having multiple issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2306015762-0014) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Poor quality control
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get past the initial windows 11 configuration. Constant crahes and blue screens. The manufacturers clearly didnt even test it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sam Bridges,
We are sorry to hear about the issues you're having with the ROG Ally. This is not the norm and is not the kind of experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We recommend following the steps in the FAQ linked below to troubleshoot the issue. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0103" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Troubleshooting - Blue Screen Errors in Windows (BSOD)- https://www.asus.com/support/FAQ/1042499/
- Cons mentioned:Battery life
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does jot stay charge long and games crashed alot not worth the money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2024/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0347" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
- Pros mentioned:Overall performance
Performance is not that great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display on this device is nice compared to the steam deck. Just wish the performance was as advertised. Definitely not worth $700. Maybe $300
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Indeed, it has a nice display.
We do understand your disappointment if you are experiencing slow system speed or performance issue with the device. In order to improve system performance, please ensure Windows and drivers are up to date. Keeping Windows updated will maintain optimum system stability and performance. If accessing online games, please verify if the unit has access to an established router and internet service is working properly since poor and unstable internet connection this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not quite there yet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having your entire gaming library in the palm of your hands sounds great, but unfortunately its just not there yet. This works great for smaller games but once you move into anything bigger than minecraft it just cannot run it well. I tried baldurs gate on the lowest settings possible and the unit got so hot trying to run it it would shut off. Maybe in a couple more years this will be possible but for now i guess im tethered to my computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Netloc,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 336
12.05 MB
2024/01/09
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0255" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1008276/
- Cons mentioned:Software
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Underbaked at launch for the price. Great for people willing to tinker and find fixes themselves.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason,
It is unfortunate to hear that the ROG Ally did not live up to your expectations. That is not the kind of experience we want any of our customers to have with ASUS products. Please note that there will be updates in the future that will improve overall system stability and performance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0050" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
Be careful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sd card reader stopped working. Had to return. There was a large amount of open boxes for a reason.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eddy,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018159-0256" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Got hot but not there
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super hot too small for my hands it does play cod mw 3and crashes often on low settings cant update to latest drivers withoout a work around
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the overheating issue, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0195" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Do not buy open box.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy an open box even excellent condition. Unit was missing the power cord and charger. It was also mising the internal packaging alowing the unit to bang around in the box. Geek squad cerified is a joke. Along with the customer service during the return process. Will no longer do business with best buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bubbles,
We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. We will do our utmost to ensure that such an incident does not occur again.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number " N2306018159-0205" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Never got item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered and never got my item or my money back item was never delivered Best Buy robbed me for my 500 dollars will never buy anything frm them ever again will give - 10 stars if I could
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert R,
It is our regret to hear that you have not received the ROG Ally that you've purchased or a refund. We are sorry for any inconvenience this may have caused you. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting Best Buy customer service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0415" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support