Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sd card reader
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burns sd cards. Straight garbage. Do not buy it unless you like throwing money swap
No, I would not recommend this to a friend Second try
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one, if this ones sd card breaks, im done. Otherwise its the BOMB awsome.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian H,
We truly appreciate you leaving your feedback on the ASUS ROG Ally. We are sorry to hear that you had SD card issues with your last ROG Ally and that's definitely not the kind of experience we want our customers to have. If you run into SD card issues in the future please reach out to us for assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0038" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
BUY THIS IF YOU WANT TO WASTE YOUR MONEY AND TIME
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left Thumbstick stopped working after 3 days, SD card quit working 2 days later.
No, I would not recommend this to a friend Terrible experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box product. Windows is not activated and ontop of that, the product key provided does not even work. Windows 11 is garbage and asus should file against Microsoft for their garbage issues
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raul,
We sincerely apologize for the Windows Activation issue you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0352" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Rog ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too short battery time, stuttering, just buy a steam deck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear bibi,
We are sorry to hear about your disappointment with the ROG Ally. Please note that there will be future updates that will improve overall system stability and performance. We would also like to hear from you regarding changes that could be made to this product that you think would make it a 5-star device. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0042" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not a very good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to download a game a couple hours, the buttons feel weird. It’s just best to get a game console or the steam handheld
No, I would not recommend this to a friendJoystick sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be great if the left joystick button worked correctly. This is the second one with the same problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandi S,
Our sincere apologies for the joystick problems you have had with the ROG Ally and the inconvenience this has caused you. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.
If you are still within the window, we recommend contacting the place of purchase for an exchange. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0177" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks so much bugs and problems keeps on having issues
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexW,
It's unfortunate to hear that you are having issues, All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2306018159-0084) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Great item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great iteam i jusy need better quality more likely the technology needs to get better but great item.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rcuadrac,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, if you are experiencing issues with the device, this is random. In order to maintain optimum system speed or performance, please ensure Windows, driver, applications and games are up to date. if these steps were performed to no avail, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Windows is trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thats all you need to know. Anyone, any review that says windows isnt meant for handheld gaming device is 1000000% correct. Take it from me. I thought I knew better. I was wrong
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shehl,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0396" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Diablo 4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible game play. Keeps freezing. Unable to keep connections to enjoy playing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rufus,
We apologize for the issues you've encountered while gaming on your ROG Ally and for any inconvenience this has caused. This experience does not reflect the level of quality and performance we aim to deliver. To help address the problem, we recommend reviewing the troubleshooting steps provided in the FAQ linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs for further assistance and investigation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0429" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
A lot of work for little play off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this device because there were to many updates and challenges required to just play any xbox or games from steam on it. not worth the hassle to me, I'll stick to my PS5 for now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chillguy,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest quality products, and your feedback will be forwarded to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us atcustomerloyalty@asus.comand include the case number "N2306018159-0391" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Rog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it wasnt so small id leave 5 stars. Thinking about getting some vr glass to make it bigger
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertW,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018122-0198] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Its ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh returning. Its ok but the acreen bezels are too big and the device has a lot of jank.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nacho,
I'm sorry to hear that you're disappointed with this product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2306018122-0210) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
microSD card died after less than a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.microSD card died after less than a month and now im going to have to send it back and spend like 2 weeks without it. For $700 I expected more. Customer service was barely helpful. Beware. Maybe wait for the next revision or get another Windows handheld
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christian,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the SD Card issue you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Based on the issue described, sending the device in for repairs is the best way to resolve the issue as soon as possible. Repairs typically take 7-10 business days, not including weekends or shipping time. We recommend contacting our support team at https://www.asus.com/us/support/CallUs for assistance with the repair process.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018159-0281" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Overheats way to fast
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I played skyrim, a 10 year old game for an hour and it overheated and shut down. I waited 15-20 minutes before turning it on again and tried to play again hoping it was a fluke and it immiedietly overheated and turned off again and became unresponsive for 5-10 minutes. I would not recommend this to anyone until the cooling system is updated to actually keep it cool.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Senka,
We regret to learn that you are experiencing overheating issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018159-0198).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
Burned out my sd card
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I missed my return window by a day and now I'm have to rma my device it's great on playing games but has a major hardware flaw
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ElChaposGoon,
We certainly understand your disappointment and the inconvenience this may have caused.
We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. Please provide the brand, size and if the SD card was working properly before being damaged on the ROG Ally. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Terrible battery life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would barely get an hour of play time when not plugged into the wall.
No, I would not recommend this to a friend Stick failure after two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right stick stopped working after two months. When chatting to see if a geek squad visit would fit under warranty, a bunch of auto responses that didn't answer the question was selected and the chat was closed...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that the right joystick on the ROG Ally stopped working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing with the joystick or obtain assistance getting the ROG Ally repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0337" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Waste of a lot of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laggy and clunky. Returned it after a week. Very disappointed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kammy,
Thank you for sharing your feedback regarding the ASUS ROG Ally. We’re sorry to hear that the device did not meet your expectations and that you experienced performance issues. Your input is important to us and will be shared with our product development team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0430" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support