Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a "open box" one joy stick is entirely broken and doesn't work, the product is literally broken unusable needs repair, not "open box"
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Austin M,
It's our sincere regret to hear that the ROG Ally you've received is defective, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0407" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
What a hot mess!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even after installing all the updates and patches, the device is unusable. Wemod will not run on the device. The UI for the handheld device is a buggy disaster. It feels cheap, especially compared to the Steam Deck. I returned it and was told that I was the second customer returning it for a refund that morning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EOne,
We would like to extend our sincerest apologies for any inconvenience this may have caused you. We certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. Were there any error messages when trying to run WeMod? Did you make sure you've completed all pending updates that are on both Armoury Crate and Windows Update? If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Cons mentioned:Sd card reader
Dated
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows bloatware, terrible thermals, SD card fried
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert O,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018159-0241" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166/
Its Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work for me. I had hard time sending it up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jack,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the product or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Sd card reader
Update killed the sd drive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An update killed the SD reader returned will be later when revision comes out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dearf YaMoSuTECH,
Thank you for bringing this to our attention I certainly understand your frustration and l be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please provide us with the make and model of the mentioned SD card. Please reach out to me at your earliest convenience and I'll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Screen quality
Took Back After A Week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nicely made, but the first round of machines are subject to alot of issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlphaOmegaZeo,
t's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you had to return it. Our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, and for customers who experience any isolated issues we do offer excellent warranty programs so that customers can feel safe while using our products.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306018159-0062) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Best Buy Needs Longer Return Policy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has a 15 day return policy. I bought this as a gift, and it took 16 days before it was opened, updated, etc. one of the joy sticks does not work, but it was past the 15 day for returns, so now stuck with a briken device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Keith,
We're sorry to hear that the joystick doesn't work and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem with the joystick or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0356" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was sluggish didn’t have the performance I was expecting
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon F,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers receive the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2023/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018122-0241" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
get a steamdeck instead
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.couldnt get many games to work. Get a steamdeck instead
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steven C,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0244" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Clicky joysticks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theres a slight click noise as you rotate the joystick around. If your device has this, return it. I tried two of them before i gave up. Best but emplyee mentioned it was probably a thing with manufacturing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JP724,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please know that all ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Should you need any assistance sending the unit in for warranty service, you can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
$700 paper weight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this negative stars I would. Recieved today and started up. Set everything up and while downloading a game from steam, crashed. After the crash would only boot to the bios which has deleted all windows products. After spending nearly $100 on a usb, type c to type A and a AC adapter still no luck. Would even boot anymore at this point. At a loss for words.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Logan H,
We sincerely apologize for the poor experience you have been having with your ROG Ally. This is definitely not the kind of quality to expect from ASUS products. We recommend returning this unit to Best Buy for a replacement. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0030" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Does the job
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did it's job, but not the best that it could have. Wished that it had better support for graphics.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gavin,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018122-0050] for us to better assist you. Thank you for choosing ASUS!
Best Regards
Schottky,
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
Get a steam deck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is trash, the sd card slot...ive went through 2 cards already
No, I would not recommend this to a friend - Cons mentioned:Sd card reader
Do not waste your money!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro sd card reader stopped working. Do not waste your money.
No, I would not recommend this to a friend - Cons mentioned:Software
Not that good honestly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more time to develop the software also touch screen not responsive
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hector,
We certainly understand your disappointment and the inconvenience this may have caused.
If you are experiencing performance issue and unresponsive touchscreen, updating the BIOS, Windows and drivers will improve system stability and performance.
If you need further assistance with the products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat dissipation
Gimme 400 dolla gift card for this review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats end of story doodkdkdkddidkdkdkdkdkdkdkdkdkks
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
It's unfortunate to hear that you are experiencing overheating issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018159-0189) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Game compatibility, Screen qualityCons mentioned:Battery life
Overall I'm really liking the Rog ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all I wanna begin with saying don't buy this for your kid unless he is a tech nerd and knows the ins and outs of a PC. Also don't buy this for yourself if you don't like tinkering.This is a PC not a console. You don't just plug it in and play it. Set up for me was a little janky but after it was all set up and did all the updates it was fine. I have always been a console gamer but I have always wanted to try PC so I pulled the trigger on the ally. The hardware is beautiful in my opinion. It has a very nice screen , buttons feel good to me and the speakers are unbelievable for this size of a device. It's not perfect I think it still needs some software refining but this thing plays games very well in my opinion. I bought street fighter 6 and resident evil 4 for it and they both run excellent after messing with settings a little bit. I would say it's pretty close to a series s in a handheld. The series s might be a little more powerful just by my experience with both of them. My only real gripe with this is navigating in dock mode is a nightmare. Don't expect it to be like a Nintendo switch. It's a mess and needs work. I have it pretty well figured out now but it took me some YouTube videos to figure it out and it's still buggy. It's just not a seamless experience at all. Hopefully they make it a little more user friendly in the future. One more negative is the battery is pretty bad , like a hour and a half with a more demanding game. I'm fine with it though because I realize what kind of power it has. It's pretty impressive honestly. Overall this is a beast of a handheld just realize before you buy it's not perfect and it takes some work on your end to get things running properly.
I would recommend this to a friend Dont waist your money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Played cyberpunk 2077 for like 20 minutes and then fryed it self and is now dead won't turn on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy D,
We're sorry to hear that the ROG Ally is unable to power on, and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products, and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0420" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
DO NOT USE BB FOR REPAIR!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took my unit in for repair, SD Issue. Unit came back with a dent on the lower left side and grease all over the back, disgusting. When questioned the condition of the unit with click response was -- that is just cosmetic and does not impact the performance; therefore, we cannot do anything about it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bobinator11,
We do understand the inconvenience this may have caused, your dissatisfaction with the quality of repair and your recent customer service experience.
All ASUS products going for warranty service undergo intensive quality control testing and inspections, the dent and grease on the unit are random problems. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Sd card reader
Dead SD reader
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SD card reader is defective. Stay away until ASUS solves the issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear djc5166,
It's a shame your experiencing storage issues with your ROG Ally. We are taking your report very seriously, but we need your help diagnosing and replicating these experiences, please provide the following: Make, Model, and compacity of the SD card. Feel free to reach out to me at your earliest convenience, you can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support