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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 9,063 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Overall Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who owns and used a Steam Deck i can make a direct comparison with this device. The ROG Ally is a new but strong device that rivals all hand held gaming systems. Performance, audio and video are great. The only thing it lacks is in battery life and UI. But the lack in battery life is the sacrifice we have to make for peak performance, and the UI will get better as time goes on. It takes some getting used to but overall i am pleased with my purchace.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I take this thing everywhere

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im honeslty inpressed by the performance. The 120hz screen is beautiful. I run fortnite on medium to low settings and max out at 120FPS. Diablo stays around 45-65 fps. Bladurs gate 3 around 60-80fps. They’ve done updates for the battery but its still not the best. I am one to always have it plugged in thoughso that doesnt really matter to me. Get this over a steam deck please.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Fun Handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating 3.5/5 I had some defects on my first unit. Exchanged it with zero hassles for another one. Thank you Best Buy for returns being extremely easy. As for this gaming device.. It really is pretty powerful. Plays most recent triple A games really well in 720p and various different settings depending on the game. I've been playing Diablo IV with zero issues, over 60fps at 720p. Looks really nice to be honest. Also been playing Spiderman, Horizon 5, and Borderlands Wonderlands. All run great with the right settings. I also love how it runs off windows 11. This means you should be a little tech savvy if you are buying this. There is a lot of things you can mess up and a lot of setting to mess around with depending on the game you want to play just as if you were playing on a PC. I upgraded the SSD and used Asus built in cloud recovery after installing it. Really nice feature. Just make sure you upgrade your bios to the most recent before upgrading the SSD. The whole cloud recovery process will take around 1-2 hours to finish. My biggest pain point is the device just isn't comfortable in your hands for extended periods of time. Your hands will start to get sore if you're playing on the go a lot. Both my first unit that was returned and my second one have issues with the thumb pads. Pressing left squeaks. First unit started squeaking right away. Second one started squeaking about 2 weeks into using it. SD card reader stopped working on my first unit, second one has been fine so far. Surprisingly the sound is extremely good on this. Probably the best audio from any handheld period. I would recommend waiting for some quality control issues to be fixed, but overall I'm still happy with purchasing early. It's been a lot of fun.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Just what I was looking for!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been eyeing the steam deck for months but I felt I would want something more powerful. And then this thing was announced! Didn't hesitate to put down my pre-order and I haven't regretted my decision at all. The performance is top notch giving what's available in today's technology for a portable device at this price. Battery life could be better, but understandably I already knew that going into it. Be sure to grab a 65 watt portable charger and you'll be fine. Understaing that this is a full mobile pc running win 11, I'll give it some slack. All that said, try it for yourself!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Its fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this oroduct for about a month before returning. I wanted it for emulation and had seen videos of emulation being super easy, only for them to vague when it came to actual setup. Thats not the fault of the handheld however. My gripe is battery life. I ran a couple games via steam, those being Resident Evil 4 and GTA 5. While those are graphics instense games, the point of being able to game on the go is lost on this device as the battery was cooked in just over an hour. Its fine for at home where you can stay near an outlet, but that again defeats the purpose since I can play on my desktop or a console. Owning it just became redundant and the price tag cant really be justified. Along with the poor battery life, it also apparently has a heat issue that causes the SD card slot to become inoperable. In addition, the heat can get pretty intense if you’re not expecting heat in an area. No doubt it would heat up, but I underestimated the degree it would. Hopefully down the line there is an update or a new model, because this thing could be pretty cool with the trial and error.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0351" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the sd card slot never worked, this has been the best purchased I've made on electronics in the last 5+yrs

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome little handheld...A+++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was an early adopter of the steam deck. That device was pretty cool but the screen was really bad and 60 Hz no matter how you look at it; just is not a good experience. So I sold it on eBay and bought the Ally and it is literally better in every way than the steam deck. I love portable gaming on older AAA games at 120 frames with a great screen. It is powerful so of course battery is not gonna be great, but that's to be expected until a new battery technology or CPU processor comes out that can handle 120 frames for hours at a time. Absolutely no regrets, this thing is great!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Solid Handheld

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld. Solid fitment, great compatibility with games and perfect performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Hand held

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing hand held. The battery life could be better but the screen the fps is great

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog All great machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice hand held better than a certain other hand held and uses windows so its not just a game machine. Fast beautiful display . great control comfortable to us. I put in a 1TB sd card for addition storage. only one thing could be improved BATTERY LIFE is not greay 2-5 hours the charger however can recharge in 1.5 hours. I reccomend you get an 8000 mah one and when you use you have to use the C port output or the Ally will not charge..barely maitain....

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Worth a buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG plays game much better than i honestly thought. I mostly play Elden Ring on it. At max (in game) settings, i get a consistent 30fps. With some system tweaks, I can regularly get 90min of game time on battery. with some mods, i can even play World of Warcraft. The only downside is the same with all these handhelds, and that's battery life.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation, Sd card reader

    Rated 3 out of 5 stars

    Needs improvement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fun until the two week mark hit and issues happened. I would get kicked out of games. Device gets too hot. Battery life isn’t spectacular. My SD memory card randomly want readable by the device nor was I able to see my storage information, but even the internal storage. If these issues were fixed, I would have given a 4 or 5 starts.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Hand-held PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life a litle short about 4ish hours of run time it work perfect for my trip being able to run steam or xbox not a bad litlte rig the only problems ive run into that some times it powers off for no reason at first i thought i was me accidentally hitting the power button but i was in the middle of a movie when it just turned off after a few up dates ive haven't had that problem so it a nice little rig

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amount of things you can do with this is incredible not to mention you can take it on the GO! Runs a little hot at times but a simple search on YouTube (something you can do on this) you can fix that right up! Had to let mine go due to some medical complications and I miss it everyday:(

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 5 out of 5 stars

    Amazing portable pc for gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing. I had recently sold my acer nitro 5 laptop due to the fact it could no longer handle triple a games. The ally on the other hand seems to handle those games flawlessly. The screen is bright and very vivive, speakers have great and crisp quality sound and the gameplay is mostly flawless. Initial set up was somewhat time consuming due to the many settings and configurations in windows and steam etc. However not that my ally is set up and all my Games are installed it is by far one of the superior handheld gaming experiences ive ever had. Keep or up asus!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Performance and Price (Steam Deck Owner)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance: Pickup day 1, loaded Diablo 4 (70+ fps @19W manual, 720p, medium FSR Performance, 100+ fps on turbo) runs buttery smooth. I also tested other games like with solid fps CyberPunk 2077, Street Fighter 6 and Lost Ark. The performance is great and it run extremely quite especially compared to other devices. Comfort: Overall good comfort for long play sessions. It’s size and weight are well balanced and it has a premium feel compared to the steam deck. The analog sticks were surprisingly great given how loose they initially feel. Buttons and triggers feel great and the rumble works really well. Speakers: Asus knock it out of the park with the audio on this one with Dolby atoms the speakers sound amazing, better than most gaming Laptops I’ve owned. They get really load, 50% volume is plenty and with my IEMs 40% volume. My best comparison for these speakers would be like experiencing the difference between a standard windows laptop and a MacBook Pro. Microphone: I test the microphone using discord and they are also top notch, and according to those I test with sounds like high quality gaming headphone mic. One caveat is you may need to adjust a setting in Armory Crate to get them sounding this good. Armory Crate -> Settings -> Audio -> Microphone Modes (on) -> check Cardioid Mode Conclusion: All wasn’t great I ran into an issue with LB button always firing/not registering input, this was intermittent and mainly noticed outside of games. For this reason I’m returning the current unit and ordered a new one. TLDR: Overall, barring the minor issue I encountered with LB a great device well with the price. Most comparable handhelds are closer to $1k with poor support and long waiting periods for crowdfunding campaigns.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ally is what i have been looking for in a handheld pc for a long time. I have been been using the ally since its release. The performance is great runs most games at medium to low at high fps. The 120hz screen is fantastic even though you can't get the full 120 in games you usually get around 80-90 in most AAA titles. The controls are great no issues with button stick and thumb sticks are really nice and quite conpareble to a ps5 or xbox controller.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Storage capacity

    Rated 3 out of 5 stars

    Cool but not functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holding this and playing AAA PC games on such a small device feels like you are using technology from the future. However, the compromises you have to make as a user to get a good experience cancels out any of the wow factor. The only way I got my games to run at a tolerable framerate was setting the resolution to 720p and there is no way the Ally can run a AAA title at 120Hz, regardless of settings. This completely defeats the purpose of featuring a 1080p screen at that framerate imo. The battery burns super quickly and I couldn't get more than 90 minutes out of it off the charger. Windows is not meant to be run on such a small screen and being someone with bigger hands, I really struggled to select options on smaller menus. Steam Big Picture mode works okay, but would really prefer to have a dedicated OS to handle this. 512 GB native storage is insanely limited in 2023 and the SD Card barely works. Windows 11 sucks on a PC but ESPECIALLY on this tiny screen and ASUS software is super janky. This device is certainly an indicator of the direction that PC gaming can go, but it's way too early for me to adopt and take it seriously to replace my gaming PC.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus ROG Ally-Up!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is taking handheld computer gaming to the next level. I am enjoying myseld taking many of my games on the go, no matter what store they are linked to. Steam, EpicGames, Ubisoft Connect, EA, and GoG, the Ally is very capable at playinh any game at 1080p at low settings. With that said, the only downside to the Ally is its battery life, which can last a good hour and half or so. In any case, I hope the Ally forces Steam to mKe revolutionary improvements to the Deck. As an owner of both devices, the Ally is currently beimg used the most. Great buy overall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    The best handheld system that I ever had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs Windows so it is buggy sometimes. But overall it is the best. Good performance, outstanding capacity, stunning screen. Battery is my only complaint

    I would recommend this to a friend