Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1503 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,503 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Decent gaming machine on the go

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On sale price is well worth it. I have over 100 hours on palworld through the device. The trick is to load the AMD Fluid drivers and you will see frame rates above 80 at 720p. Plug it into a TV with a dock and pair an xbox controller and now you have a console.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth a shot

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is some software issues that can make it trouble some when running steam. But overall this is a good hand held device and is definitely leading in its field. It’s definitely worth a buy when it’s on sale but I would not pay full msrp for it. I do like how you can put more memory in it via micro sd and how you can adjust the lights on the anaglogs. You can adjust the color as well. This was purchased for my wife not me. She loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very good product, albeit expensive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product for my son, he loves that it's compatible with steam, epic, and Xbox games. Runs well. Main reduction in star is due to battery life which is limited but we don't take it out of the house normally so a charger is usually nearby

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Work and Play remote.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I freaking am obsessed with this game console. I use it for working remotely at home. Purchased a separate screen too. Make mobil work and gaming simple. Buy it already.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld, all the options

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I am not a windows or microsoft fan, I've been able to appreciate this device. I have EmuDeck installed and steam and a bunch of ROMS, the experience is great. Playing Xbox games it performs very well. I bought a dock to hook up to my TV as well and use wireless bluetooth remotes for a great console experience. Keep an eye out for sales. My only complaint is that long hours of play as a handheld is uncomfortable not on fingers, but the bottom of my palms, as they wrap around what are rather "sharp" corners on bottom of device.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Great buy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld computer. Got for my son for chriatmas and he loves it. He likes that he can take his computers games anywhere we go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can use different types of platforms to play original games like xbox live, stream, EA

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Absolutly amazing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in a huge debate for this product or a steam deck. my really good buddy has a steam deck so I decided to buy the ROG Ally so we could compare and come to find out the ally does significantly more than the steam deck. Would 100% buy again for this price 

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hand held

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has been great for travelling. I immediately replaced the memory in it since that was the primary issue with it and have had no issues. Get's good internet speed, upgrading the memory is extremely easy. It isn't great for high intensity games, but definitely gets the job done and can manage.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 3 out of 5 stars

    Good device terrible memory.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I broke mine today because It made me rage. While it was working it's a pretty good handheld PC pretty much. Had some trouble playing some high end games. Screen was great for movies and videos and such. Only real issue is the memory, 512 GB can't do much with that after maybe 2 games and streaming apps installed and the countless updates this thing needs once you start it. Tried to upgrading the memory and it got stuck on the bios menu and wouldn't let me do any changes or even leave the bios so it had to die. Maybe it'll work great for others but I wasted 400 bucks and probably have to buy a new one.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aaron R,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've encountered and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0430" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Fantastic buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld, basically a portable computer. The issue was that ups lost the package or claimed it was broken. Best Buy continued to assist me through this problem. Refunded my money and i bought a replacement. Best choice.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Asus Rog Ally Z1

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this handheld console after reading and watching many reviews. Initially, there were a lot of complaints, but with the updates from Asus and setting up device correctly, it runs great. While not as powerful as the Z1 Extreme, it plays the games that I use quite nicely

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    My thoughts

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought this to have more options of what to game with when I'm away from home. I think this thing is great for that. I got to play halo and even tried out Helldiver's 2 on it with not a lot of complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    runs any game i want

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this would be my second review on this product, but like i said i loved mine so much i bought my friend the ally x to play together

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    ROG

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best handheld machine I own, I have a back bone it’s cool but nothing like this. This is literally a computer

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love it.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Variety of gaming options with the steam app and xbox gaming. Super fast depending on the mode you set it in. Battery life varies with the haming modes as well. But a fun and cool option for gamers who want the pc haming experience on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Price on the internet.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the handheld that performs like a desktop. I was worried about getting the Z1 vs the Z1 Extreme, but I have been pleasently surprised. While I am not a serious gamer, I can play all my titles without bottlenecks including AFOP.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best product and price from Best buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best item you could have gotten for a truly reasonable price. Best Buy have the best deal met with all expectations about this product. I highly recommend it. my kid is really happy.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    So close yet so far away.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale for $400.00 usd and still returned mine. After two days of updates and optimizing and deleting bloat and so on i was able to finally download games i transferred them to sd card and they starting deleting themselves had to redownload everything game wise and deleted again. The sd card and 1 hour battery time was a kill for me a little laggy at times. Otherwise it holds nicley in hands and forza looked and played immaculate! Looks sleek as well i showed it off why i had it. The sd card issues were my main NO. Switched to lenovo legion 5 slim oled and i dont have a single regret.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tommie C,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0397" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Asus ROG Ally non-Extreme

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing device. For the price you will not find a better windows based computer. Runs most every game I have thrown at it. For this price just get one. I was so impressed hours after getting it that I bought another for my son.

    I would recommend this to a friend