Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1503 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,503 reviews
  • Rated 5 out of 5 stars

    Great device

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to play games when I'm not around my pc, I use it hand held and plugged into the tv. I wish that you didn't have to but the extra power supply the get full performance and connect to the tv but over all I love it

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Pocket Computer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works as intended and is like having a pocket computer on the go. I suggest getting a Bluetooth keyboard and mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Cool

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not what I spect it to be but ueah I recommend people to buy it it will be a great use to do work or play game and you can connect it to the tv

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Don’t think about it just buy it ! Worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product , I bought it as a gift and they love it . It’s a mini easy portable computer . Best Buy made the purchase a smooth experience

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Great for on the go!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son absolutely loves being able to play his pc games with him on the go! The small form factor is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have ASUS device!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really is a gaming device worthy of the ASUS brand. It handles well, the weight isn't significant in how you'll feel it. And you can really customize your own! You gotta grab one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Gaming Handheld EVER

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This blew me away once i turned it on the lights the sound the graphics all of it !

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Asus Ally

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I love the features and the abilities i am able to do on the go!!!! Strongly Recommend this product to any gamer out there!!!

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    Gaming handheld

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld gaming system. I got it fir my son fir Christmas and he loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally is the best PC handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item so much! The power of a decent pc in the palm of your hands!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for $400 it’s as good as any entry level pc with handheld value. Probably wouldnt pay$600

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love my Rog

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ally. Especially on older games. Runs amazing. My only gripe is the battery life. But a solution is to buy a battery bank. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Powerful little thing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. I bring it everywhere thst I can’t bring my desktop. Good temps even on turbo or manual mode. Would definitely recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Defective, Overheating

    Rated 1 out of 5 stars

    Garbage, DO NOT BUY! WARNING!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS HIGHLY DEFECTIVE piece of garbage! I would give zero stars if possible, do not waste time or money on this garbage. I just returned the broken piece of garbage. I notice it gets pretty hot while attempting games which it could not handle deathloop well at all, even on the best setting, still got skipping and lagging, on top of getting hot. The right joystick broke, it was a mechanical break which rendered the joystick useless and completely disruptive for absolutely anything. The Best Buy employees were going on and on about all the different defects going on and they are seeing many returns on this garbage handheld easily breakable device, I was told the micro SD slot ends up burning and breaking any memory card you insert into the device is another big issue. So the ROG ALLY is garbage, DO NOT buy, unless you would like to end up with a expensive and worthless broken piece of garbage.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Daniel M,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0233" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    It has its details

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To play almost anywhere as long as you are connected to the electrical current, ideal size, good grip, unfortunately it has a fault, the MSD reader stopped working In less than a week, which is bad, but to play Warzone or other types of games, whether on stream, Epic, Microsoft is a good option.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Best thing so far

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I take it everywhere I go I like the idea of being able to play my games where ever I am

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Asus rog ally

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable gaming system beats out most of the competition including the legion go and if you can get one on one of the 399 sales it’s a steal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog ally review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good system but there are a few flaws. You might think that 512 GB is enough, but you can't download as many games as you would think. When you first start out on the system, it's a little laggy, but in like a week it gets better. I do like how there is a web browser and load and download times are fast. I had to purchase a fan because the console gets hot during game play.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very good little piece of technology.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good device, would recommend! The only downside to it is the battery, which doesn’t last long, but very good device.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value at 400

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, use it all the time. If you can get while its 400 dollars then its one of the best values in the handheld game.

    I would recommend this to a friend