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Customer reviews

Rating 4.5 out of 5 stars with 1503 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,503 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing purchase and i am still enjoying it today thank you best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A full gaming pc that fits in your hands

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this thing, I've been playing so many more video games than I used to because it's so much more convenient. Def recommend getting the Skull & Co grip case for it though, my hands were cramping up with just the base unit, the skull & co grip case makes it MUCH more comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming handheld take it everywhere with a keyboard and mouse use it for both work and games just hook it up to a monitor and ya are good to go

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bare minimum for some AAA games

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for a handheld I guess. If you like getting by with bare minimum playability. Played nfs unbound mainly and struggled to keep 30-40fps which was barely playable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Better than steam deck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice handheld device , enjoy playing on it a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprisingly good!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've spent nearly a year with this device and it's been nothing more than reliable to me. No problems I couldn't solve on my own and it's been just a wonderful companion device to my laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the device, wasn't expecting perfect condition like it was listed, and expectations were met, had minor damages, obviously pry marks from previous owner popping it open with a knife or something, but it runs fine, and it does what I want it to.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Overheating

    Rated 1 out of 5 stars

    Two thumbs down

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first glance, this seems like a very good choice for portable gaming device with the bonus of having windows 11, which is been known for its defects, but still in all the versatility of a computer in your hand, along with gaming capability. After spending some time, waiting for the thing to set up I soon found out that it has an absolute horrible battery life and gets overheated relatively quick. I seriously think there are better options out there. I would rather get a backbone for my iPhone and go to that route.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Zmjdjp333,

      We do understand your concern about thermal issues and battery life.



      The battery will discharge faster that normal while gaming or running application that requires more system resources. In order to improve or prolong the battery charged time, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the laptop, without the AC adapter connected, and drain let the battery drain completely again. Please repeat the charging process thereafter. Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running in the background if not in used.

      It is normal that excessive heat is generated while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.



      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Fits my needs perfectly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love handheld gaming, the switch just didnt do if for me game and performance wise. Im not a graphic snob so i dont mind running the games on lower mode for the best performance. I’ve had it for a few weeks now and I’m enjoying it very much. I got it at a great price too with an open box deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system but needs setup...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system but requires a LOT of updates to start with. Fingerprint scanner runs well without any cases but its hard to use with a case. Touch screen is good... buttons respond well. Would definitely recommend. Faster processor would be nice but not 100 dollars more nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little slow for most games but i mostly play single player cozy games like slime rancher so its perfect for what i do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered one of these a while back and I love it! I'm able to play all my favorite games wherever I want

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Better than the steam

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen and being able to use windows!! 10/10

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for those looking for something simple. Not meant for high-end gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dont think just buy and have fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is by far the best handheld system out. so much fun ive put too many hours into this thing already. do yourself a favor and get lossless scaling on steam for games after you get this. just trust me its a game changer im getting over 60fps on 900p all day

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Perfect for traveling!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Great for traveling! Expectations met!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good performance for a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love taking my PC gaming on the go. Good performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic starting system/pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been running quite smoothly with the tittles I have played so far such as skyrim and borderlands! The controls and buttons feel smooth to work with, and find the graphics/frame rate really nice too! Def a great impression for my first ever pc pretty much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product it works great with my games and I love how the controller feels in my hands and it even runs Hogwarts Legacy needs more storage though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld system for traveling and overall great graphics

    I would recommend this to a friend