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Customer reviews

Rating 4.5 out of 5 stars with 1503 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,503 reviews
  • Rated 5 out of 5 stars

    Great at sales price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this when on sale for $399 and I think it is worth it at that price. Performs better than my expectation, especially with the VRR display and FSR for upscaling. This makes it able to run pretty everything that I play smoothly, although at a lower resolution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great multitasker, gaming handheld and Desktop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my child who wanted a gaming PC. We set this up with a dock and monitor etc. This thing is awesome and I honestly want one for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter for Christmas. So far she loves it. Plays it every night loaded every thing from her steam account and from her laptop. Great little device. Thought I made a mistake not getting the higher model but she seems extremely happy with this one, no regrets at all!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister is very happy with it. She gets to play all her Steam games on it, and gets to take it on the go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average and there’s better options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it around when it first came out and enjoyed it but there’s definitely flaws The menus it comes with sometimes refuse to work and it’s overall a poor experience The actual system is good for what it is, besides the battery being horrible

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear LLLL,

      Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed on to our product team for review.

      To further investigate the problems you're experiencing with the ROG Ally or to obtain assistance with getting it repaired, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0589" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Trash

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this device to take on the road with me while at work. The unit feels like cheap plastic and isn’t worth the plastic it’s in. Small hand held pc that last for maybe one hour so it’s a must you keep ot plugged in. System crashes when attempting to switch between gaming and pc functions. Wish I left it on the shelf and never purchased

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bables,

      We sincerely apologize for the battery life and system performance issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 341
      12.19 MB
      2024/09/12

      If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018122-0288" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/ Asus

  • Rated 5 out of 5 stars

    Great handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome for traveling when you get the itch to play pc games on the go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid handheld PC. If you have XBox Game Pass this is a superior handheld to the SteamDeck. Feels good in the hands and works well after setting it up. You might have to uninstall and reinstall the wifi card, but other than that it’s an amazing portable console.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Amazing product, let down by windows.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is extremely well built. It is worth every penny on the hardware front and even the Z1 chip, though not capable of modern AAA games, was able to play older titles very well. Titles such as Wolfenstein, Black Ops 3, GTA V, and others from this era worked at around 45-60fps at medium high 1080p. Temps were very well under control and ergonomics were great! The biggest issue is windows. The asus was overlay sometimes worked, sometimes bugged out and sometimes I wasn’t able to navigate around using the thumb sticks and needed to use the touchscreen. It overall, great product, let down by windows.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Igor P,

      Thank you for sharing your experience with the ROG Ally and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which will be passed to our Product team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0449" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in the business and I really appreciate it thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not just games, it's a handheld computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome. It can run anything a computer can because it is Windows 11. I can play all the steam games and Xbox games I want. Not to mention it can run mods for games. Also handy it's a tiny laptop and can be used for a few business things. Worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST PORTABLE CONSOLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase, i used for a whole year and stills working very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy it. It is a mini computer basically lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No regrets purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable handheld windows pc. I like the power it has to run current a list games and the screen is really clear and bright. I bought the standard version over the extreme and have not regretted that choice. ASUS has a really good product in the ROG Ally.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item except for battery life

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an amazing handheld that can be used with a dock to work as a pc. The only downfall is the battery life in hand held.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Probably the best overall windows 11 handheld.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best of current windows handhelds. I like that it’s smaller than some others. Impressive sound for its size. Ergonomics could be better. Performance surprisingly good within expectations.. definitely need to upgrade the included storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gameing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun, easy to use,wish the battery lasted longer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pressure marks by being in backpack.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not powerful enough to run modern games but did fantastic with lighter games. Screen is very fragile. Definitely get a case, unfortunately it doesn’t come with one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome handheld

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. Now i can play my games on the go. Opens up alot of possibilities for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally Z1

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve ever made. I love this thing. It gets even better when you install SteamOS

    I would recommend this to a friend