Customer Ratings & Reviews
- Model:
- B09B2QTGFY
- SKU:
- 6544303
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Echo Show 5 for its enhanced sound quality and ease of use. Many appreciate the screen size, affordable price, and simple setup. While the device boasts a compact design and connectivity features, some users have expressed concerns about advertisements and speed.
This summary was generated by AI based on customer reviews.
Not what I expected from Echo product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and very buggy. I had to factory reset it a few times to make it work, but it is still slow, sluggish, and buggy. Basically, an expensive clock with some photos running in the background.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BestbuyShopper,
Thank you for sharing your feedback on the Echo Show 5. I'm truly sorry to hear that you're experiencing such significant performance issues—slow response times, sluggishness, and bugs—even after performing multiple factory resets. This is definitely not the experience we want you to have with an Echo product.
The issues you're describing—persistent lag and glitches despite factory resets—suggest there may be a deeper hardware or software problem with your specific unit. While the Echo Show 5 is designed to be much more than a clock with photos, I completely understand your frustration when the device isn't performing its smart features reliably.
Here are a few additional steps that might help if you haven't tried them already:
Check for system updates in Settings > Device Options > System Updates
Verify your Wi-Fi connection strength and consider moving the device closer to your router
Ensure your router firmware is up to date as network issues can cause significant lag
However, given that you've already performed multiple factory resets without resolution, I strongly recommend contacting Amazon Customer Service at 1-888-280-4331 or through your Amazon account. They can run diagnostics on your device and likely arrange a replacement, as this level of persistent performance issues on a new device isn't normal and suggests a defective unit.
Your feedback is valuable in helping us identify when products aren't meeting the quality standards our customers expect, and I appreciate you taking the time to share your experience.
Alexa is always there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Alexa Show! Had a little difficulty setting it up because I am not good with technology.
I would recommend this to a friendLove my alexa show!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for kids who have songs stuck in their head because they can keep it in repeat…in their riin.
I would recommend this to a friendVery handy and does so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new Echo Show 5. It is so handy in so many ways over an echo dot
I would recommend this to a friendEasy to setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived promptly and was very easy to setup. I like the color and aesthetic design of it. It doesn’t take up to much space and really like you can customize the brightness of the display.
I would recommend this to a friendLove it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and works great! Would definitely recommend to family and friends
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re a strictly an Apple user, it takes a little getting used to. .
I would recommend this to a friendGreat item!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Echo Show 5 for my husband & he loves it. It's the 2nd one we own and I wish we would have bought them sooner. They've been so helpful and makes many tasks so much easier.
I would recommend this to a friendAbsolutely love this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this, my ring doorbell is connected to it, it announces when someone is at the door… this product has so many features, my grandson loves to watch his favorite cartoons on it when he comes over
I would recommend this to a friendPerfect for Ring Doorbell viewing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a few reasons, but mainly to view ring camera from a room not near the front door.
I would recommend this to a friendClock feature review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purchase this specifically for the clock feature. The features overall on this device are nice and having Alexa makes it better for controlling other devices that’s connected to the wifi
I would recommend this to a friendHappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good size, easy set up. works well. would buy again
I would recommend this to a friendGreat gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was such a good gift that I bought for my grandkids because they could FaceTime each other and my daughter loves it because she sets their chore times on it. It does a lot more though.
I would recommend this to a friendNice little echo unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly easy to set up to work with a Ring doorbell
I would recommend this to a friendAlexa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was great getting another device we already have 4 and mi kid wanted one more
I would recommend this to a friendGreat value and sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price. Plays amazon music and use mine as an alarm clock.
I would recommend this to a friendNice upgrade from Echo dot.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Echo Show. Love the access to see sports hightlights. Love being able to video call family.
I would recommend this to a friendMark Stone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone in the store was awesome!!! All were willing to help.
I would recommend this to a friendGreat Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, great value, and the product is perfect to meet my needs.
I would recommend this to a friendUseful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two of these. I use them with a blink camera as a baby monitor. They are good. Price is a little high and the screen is small. But if thats what you want then definitely buy these. They can also be combined with the blink doorbell.
I would recommend this to a friend