Customer Ratings & Reviews
- Model:
- B09B2QTGFY
- SKU:
- 6544303
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Echo Show 5 for its enhanced sound quality and ease of use. Many appreciate the screen size, affordable price, and simple setup. While the device boasts a compact design and connectivity features, some users have expressed concerns about advertisements and speed.
This summary was generated by AI based on customer reviews.
Only got bcuz cheap. Regret.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Requires mostly requires subscription.. don't listen properly.. doesn't turn off when told.. barely will play YouTube or anything else.. mostly make you use Amazon defaults.. hub way better..
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear DionneH,
Thank you for your detailed feedback about the Echo Show 5. We understand your frustration with the device's limitations and performance issues.
To address your specific concerns:
While Amazon services are integrated, many features are free including:
Weather updates
Timers/alarms
Smart home control
Basic music streaming
For voice recognition and YouTube issues, we can help with:
Voice training
Alternative command phrases
Browser optimization
However, if you're finding the Hub better suited to your needs, please return the Echo Show 5 to Best Buy within the return window for a refund.
Alexa
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Noice and Conan’s are good. Very hands free. Grandma uses it to help her with questions like the weather and plays her favorite songs.
I would recommend this to a friendGreat as usual
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and excellent service by Best Buy staff!
I would recommend this to a friendeasy setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy delivery and setup, this product comes ready to use
I would recommend this to a friendGets it done
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s outdated and has its little issues but if used as an alarm or home assistant it’s perfect
I would recommend this to a friendEcho Show 5 FORCE UNREMOVABLE ADS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All Amazon Echo Show devices now force unremovable ads on the screen. Even if you go through every menu and disable all the suggestion settings, the ads still appear. It’s especially frustrating because there’s no option to keep the display fixed on something simple, like a clock face or personal photo slideshow; it constantly cycles through content you didn’t ask for. Secondly, it tends to be sluggish and unresponsive. For a device that sits in your home and is supposed to feel personal, this feels intrusive and unnecessary. Because of these limitations, I ended up switching to the Google Nest Hub instead, and I love it. It works much better as a dedicated clock or photo frame without the distraction of constant ads and forced content. If you’re mainly looking for a smart display that can double as a clean clock or photo frame, the Echo Show is no longer a good option.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear Calvy,
Thank you for providing such a detailed and thoughtful review of the Echo Show 5. We genuinely appreciate your candid feedback about both the advertising content and performance issues.
You've raised several valid concerns:
Regarding the forced content and ads:
We understand your frustration with the inability to maintain a simple, fixed display
Your point about the device feeling less personal due to constant content cycling is well-taken
We acknowledge this impacts the core functionality you were seeking
About the performance:
The sluggish response times you've experienced are not up to our standards
This compounds the frustration with the content issues
We are taking your feedback seriously and will share it with our product development team, particularly regarding:
The need for true content control options
The importance of maintaining simple display functions
Performance optimization requirements
While we respect your decision to switch to an alternative product, we appreciate you helping future customers make informed decisions.
Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good vey good nice nice excellent excellent excellent great
I would recommend this to a friendEcho
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works very well with blink products
I would recommend this to a friendJust another echo dot just with a screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't connect my phone via Bluetooth to play my music. The picture slideshow is not constant.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, JBLminispeaker. Thank you for taking the time to leave a review on the Echo Show 5. To pair your phone to the Echo Show 5, first, you will want to make sure you set your phone to pairing mode. Swipe down from the top of your Echo Show 5 and select "Settings." Select "Bluetooth" and then select your phone from the list. If these steps don't help and you're still having issues, you can call Amazon customer service, available 24/7 for assistance with the device. You can reach them at 1-888-280-4331. I hope this information is helpful. Thank you!
White cord with black Echo ....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that this came with a white cord. Why Amazon would do this is crazy. I haven't set it up yet but I figure it sets up just like the other Echo(s) I have and have set up, which was fairly easy.
I would recommend this to a friendIt is ok I guess
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume goes up and down when listening to music. Only 3 apps allowed. Definitely not what I thought it would be like. I would just pay more for the flat screen one that is more like a hub.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi CasandraR,
We are sorry you are not enjoying the Echo Show 5. It is our smallest screened device and you may enjoy a larger option. If you have further questions, please call us!
Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.
Hope that helps!
Get the larger screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user friendly, just ok. Screen is way too small. I wouldn’t recommend, get the larger screen
No, I would not recommend this to a friendAmazon Echo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for my grandkids to dance to music and ask questions
I would recommend this to a friendMy Alexea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great investment, because it gives u all the information u need as far as weather etc..
I would recommend this to a friendA very midrange attempt at a product… do better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning. Why?: it’s too slow for my liking. It’s a new 3rd gen product so there should be little to no lag. There’s advertising pop ups that are annoying. I bought it for ring cam integration but it works on and off. It’s definitely not worth it unless you just want an Alexa speaker with ability to show pictures or weather and time.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Good Morning liksan,
Thank you for your detailed feedback about the Echo Show 5 (3rd Generation). We appreciate your honest assessment and are sorry to hear the device didn't meet your expectations.
Your specific concerns about:
Device lag
Advertising pop-ups
Inconsistent Ring camera integration are valuable points that we take seriously.
While the Echo Show 5 works well for basic functions like displaying photos, weather, and time, we understand these features alone may not justify the purchase for users seeking more advanced functionality and seamless smart home integration.
If you haven't already returned the device, you might try updating the software and checking your network connection. However, we respect your decision to return it if it's not meeting your needs.
We'll share your feedback with our product team as we continue to improve our devices.
Simply the best.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product enjoy love for gift for christmas . And have echo dot and use for light bulbs for living room and for firestick and Roku.
I would recommend this to a friendEcho Show beats it’s rivals by a longshot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon echo beats all the other devices that are similar. Interoperability with so many apps is impressive. Way better than it’s google counter part
I would recommend this to a friendGreat Echo Show!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Had my last Echo Show for years and finally had to replace. This one suits my needs perfectly and I love the new features.
I would recommend this to a friendWorth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. Used it for a white elephant gift exchange and people battled for it. They let me know they loved it several times
I would recommend this to a friendAmazon Alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works like it supposed to love that I’m able to control certain parts of my house and I love that it works seemingly well.
I would recommend this to a friend