Customer Ratings & Reviews

Hello, NataeR. Thank you for taking the time to leave a review on the Echo Show 5. I understand your frustration with the device not understanding your commands consistently. Voice recognition issues can often be resolved with a few troubleshooting steps: (1) Ensure your Echo Show 5 has a strong, stable internet connection, as connectivity problems can significantly impact Alexa's ability to process voice commands. (2) Check the placement of your device—it should be positioned away from walls, other electronic devices, or sources of noise that might interfere with the microphones. (3) Restart your Echo Show 5 by unplugging it from power, waiting 30 seconds, then plugging it back in to refresh the system. (4) Make sure you have the latest software updates installed by checking in the device settings. (5) Try speaking more clearly and at a moderate pace, ensuring you're within a reasonable distance from the device (typically 3-8 feet works best). (6) If background noise is an issue, consider adjusting the environment or moving the device to a quieter location. (7) You can also retrain Alexa to recognize your voice better by going to Settings > Your Profile & Family > Voice in the Alexa app. If these steps don't improve the voice recognition performance and you continue experiencing issues, Amazon Customer Service is available 24/7 at 1-888-280-4331 for further assistance. Thank you again for your feedback, and I hope this information helps improve your experience with the Echo Show 5.