Customer Ratings & Reviews

Hello Ehchet. Thank you for your feedback regarding your Echo Show 5. I'm sorry to hear you're experiencing issues with glitching and settings not being retained. Here are some troubleshooting steps to help resolve these issues: First, try a power cycle by unplugging your device for 30 seconds before plugging it back in. If the problem persists, check that your Echo Show 5 has the latest software update installed. You can also try performing a factory reset: press and hold the mute and volume down buttons simultaneously for about 15 seconds until you see the Amazon logo. After the reset, reconfigure your preferred settings through the Alexa app. These steps should help stabilize your device's performance and maintain your chosen settings. I hope this helps improve your Echo Show 5's functionality!

Hello TexCam! Thank you so much for providing your review on your experience with your new Echo Show. We are constantly working to improve upon our products and services from feedback like yours to provide the best customer experience. I am happy to hear that you are enjoying your device so far. One thing you can do to limit content that you do not want to see on your device's home screen is to swipe down from the top and navigate to Settings>Home Content and then toggle on or off any categories you would like or not like to see anymore. You can also go to your Display settings or Notification settings and customize those options as well. These are just a few tips you could try to hopefully improve upon your experience some. Again, I thank you so much for your time and I hope you have a tremendous day!

Hi Elizabeth,

Thank you for sharing your feedback about the Echo Show 5 (2025 model). I'm sorry to hear you're experiencing slowness and connectivity issues – that's definitely not the experience we want you to have with your new device.

Connectivity and performance problems can sometimes be resolved with a few troubleshooting steps:

Check your Wi-Fi connection: Ensure your Echo Show 5 is within good range of your router and try restarting your router
Restart your device: Unplug the Echo Show 5 for 30 seconds, then plug it back in
Check for software updates: Go to Settings > Device Options > Check for Software Updates
Factory reset if needed: Settings > Device Options > Reset to Factory Defaults (this will erase your settings, so use as a last resort)

If you've already tried these steps and are still experiencing issues, I'd recommend reaching out to Amazon's customer support team 24/7 at 1 888-280-4331 They can help troubleshoot further or discuss replacement options if there's a hardware issue.

If you're within Best Buy's return window and would prefer to return it, they should be able to help you process that as well.

We appreciate your feedback, as it helps us identify and address issues that affect the customer experience.

Hello Karina. Thank you for your feedback about your Echo Show 5. I'm sorry to hear you're experiencing glitches with your device after a year of use. Here are some troubleshooting steps that can help resolve common issues: Make sure your Echo Show 5 has a strong Wi-Fi connection, restart the device by unplugging it for 30 seconds before plugging it back in, and check that your device has the latest software update installed. You can also try clearing the cache by pressing and holding the mute and volume down buttons simultaneously for about 15 seconds until you see the Amazon logo. These steps typically resolve most performance issues and glitches. I hope this helps improve your Echo Show 5's performance!