Customer Ratings & Reviews
- Model:
- B09B2SRGXH
- SKU:
- 6544305
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Echo Show 5 for its enhanced sound quality and ease of use. Many appreciate the screen size, affordable price, and simple setup. While the device boasts a compact design and connectivity features, some users have expressed concerns about advertisements and speed.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent addition to my alexa for all my bedrooms.
I would recommend this to a friendAmazon echo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to talk with my mother in another state . Also great for her to see the grandkids !
I would recommend this to a friendGood device
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Bought for son- he enjoys using it.
I would recommend this to a friendThe best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this! This model is much faster now! And the Cloud Blue color looks so cute in my dresser! I was afraid that itwould stain easy, but it's holding pretty great!!
I would recommend this to a friendEcho Show 5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been glitching and settings are not staying to what we set it as.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Ehchet. Thank you for your feedback regarding your Echo Show 5. I'm sorry to hear you're experiencing issues with glitching and settings not being retained. Here are some troubleshooting steps to help resolve these issues: First, try a power cycle by unplugging your device for 30 seconds before plugging it back in. If the problem persists, check that your Echo Show 5 has the latest software update installed. You can also try performing a factory reset: press and hold the mute and volume down buttons simultaneously for about 15 seconds until you see the Amazon logo. After the reset, reconfigure your preferred settings through the Alexa app. These steps should help stabilize your device's performance and maintain your chosen settings. I hope this helps improve your Echo Show 5's functionality!
Nice sleek design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Echo Show 5 replaces an earlier generation model that started glitching. We are hoping this one lasts a little longer. Would give 5 stars but the support service that Amazon provides for these products is dismal.
I would recommend this to a friendJust OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a year and still does but seems to have glitches constantly.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Karina. Thank you for your feedback about your Echo Show 5. I'm sorry to hear you're experiencing glitches with your device after a year of use. Here are some troubleshooting steps that can help resolve common issues: Make sure your Echo Show 5 has a strong Wi-Fi connection, restart the device by unplugging it for 30 seconds before plugging it back in, and check that your device has the latest software update installed. You can also try clearing the cache by pressing and holding the mute and volume down buttons simultaneously for about 15 seconds until you see the Amazon logo. These steps typically resolve most performance issues and glitches. I hope this helps improve your Echo Show 5's performance!
Perfect for elders
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gifted this to my elderly parents and I could not have made a better choice. They love it and I am at ease knowing I can easily check in on them.
I would recommend this to a friend- Pros mentioned:Sound quality
Too many ads
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would much rather pay more money and have full control over my devices without the ads and added crap. It sounds good, but doesn’t work with AirPlay or Chromecast. I understand what the major players are doing, but the big three ecosystems choosing not to support features that the other ones have is frustrating. Amazon products are basically adware, you pay a lower price in exchange for a worse experimece, data collection and constant ads.
No, I would not recommend this to a friend Alexa
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Noice and Conan’s are good. Very hands free. Grandma uses it to help her with questions like the weather and plays her favorite songs.
I would recommend this to a friendLove it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so much that I bought my mom two additional ones.
I would recommend this to a friendGood accesorie for home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really líder but i returned because didnt need it
I would recommend this to a friendGreat as usual
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and excellent service by Best Buy staff!
I would recommend this to a friendeasy setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy delivery and setup, this product comes ready to use
I would recommend this to a friendWhite cord with black Echo ....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that this came with a white cord. Why Amazon would do this is crazy. I haven't set it up yet but I figure it sets up just like the other Echo(s) I have and have set up, which was fairly easy.
I would recommend this to a friendEcho show 5 ( new 2025)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As always its still slow, there’s always a problem with the connectivity . If i kbew about this I wouldn’t buy it. So don’t.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Elizabeth,
Thank you for sharing your feedback about the Echo Show 5 (2025 model). I'm sorry to hear you're experiencing slowness and connectivity issues – that's definitely not the experience we want you to have with your new device.
Connectivity and performance problems can sometimes be resolved with a few troubleshooting steps:
Check your Wi-Fi connection: Ensure your Echo Show 5 is within good range of your router and try restarting your router
Restart your device: Unplug the Echo Show 5 for 30 seconds, then plug it back in
Check for software updates: Go to Settings > Device Options > Check for Software Updates
Factory reset if needed: Settings > Device Options > Reset to Factory Defaults (this will erase your settings, so use as a last resort)
If you've already tried these steps and are still experiencing issues, I'd recommend reaching out to Amazon's customer support team 24/7 at 1 888-280-4331 They can help troubleshoot further or discuss replacement options if there's a hardware issue.
If you're within Best Buy's return window and would prefer to return it, they should be able to help you process that as well.
We appreciate your feedback, as it helps us identify and address issues that affect the customer experience.
Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good vey good nice nice excellent excellent excellent great
I would recommend this to a friendEcho
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works very well with blink products
I would recommend this to a friendJust another echo dot just with a screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't connect my phone via Bluetooth to play my music. The picture slideshow is not constant.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, JBLminispeaker. Thank you for taking the time to leave a review on the Echo Show 5. To pair your phone to the Echo Show 5, first, you will want to make sure you set your phone to pairing mode. Swipe down from the top of your Echo Show 5 and select "Settings." Select "Bluetooth" and then select your phone from the list. If these steps don't help and you're still having issues, you can call Amazon customer service, available 24/7 for assistance with the device. You can reach them at 1-888-280-4331. I hope this information is helpful. Thank you!
Echo Show beats it’s rivals by a longshot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon echo beats all the other devices that are similar. Interoperability with so many apps is impressive. Way better than it’s google counter part
I would recommend this to a friend