Customer Ratings & Reviews
- Model:
- TP3604VA-EB94T
- SKU:
- 6545931
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.9 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the Vivobook S Flip 16" for its responsive touchscreen, praising its functionality and ease of use for tasks such as zooming. The laptop's impressive battery life and large screen size also receive positive feedback. Reviewers also appreciate the ample RAM, contributing to smooth performance.
This summary was generated by AI based on customer reviews.
ASUS Critque
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble connecting it to my regular home network, and it did not seem to be as fast as I thought. I ended up sending it back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the wireless issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2309041515-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Falsely Advertised as Having Backlit Keyboard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody within BestBuy chat or over the phone could tell me why this product is advertised as having a backlit keyboard (and even shows it in the advertisement photos), but the product that arrives does not have one! What a waste of time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alec S,
We are sorry to hear about the disappointment you feel with your ASUS laptop not having a backlit keyboard. The TP3604VA does not have a backlit keyboard however the TN3604YA does, this is a variation of the ASUS Vivobook S 16 Flip OLED laptop. We sincerely apologize for the confusion and we recommend returning the device to your place of purchase since it does not meet your requirements. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2307009582-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed
Great laptop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is excellent. The display is bright, the keyboard is easy to type on, and it's so fast. It does everything I need it to do and is comfortable to use.
I would recommend this to a friend