Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Unrecovered Buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great purchase; and wonderful sound; but the bud fall from the ear too easily. The right bug fell from ear too often; now it is unrecoverable. Sony need to better survey ear dimensions, through their demographics.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaraG,
Thanks for reaching out and sharing your experience.
It is most rewarding to hear how much you enjoy the sound quality of your WF-1000XM5, but we are truly sorry to hear that the right bud fell out and is now lost. We know how frustrating that is.
For this particular case and this model, a replacement is not yet available for purchase, but they will be soon. Please bookmark this article and check back for updates: https://www.sony.com/electronics/support/articles/00189241
In the future, we recommend using the Sony | Sound Connect app, which has a test to help you find the best tip size for a more secure fit.
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
New Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I was really worried that they were not hung to live up to the hype but i was wrong. Notifications about battery power for the case and headphones keep me square about when to charge. Family and friends hear me clearly with barely anything in the background. Previously i owned a set of Bose headphones and decided to make the switch this holiday season. Refreshing and well worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dssingle, Thank you for sharing your wonderful experience with your new Sony WF1000XM5! We're so glad to hear you like the battery notification option, audio clarity during phone calls, and overall features of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the sound quality. The noise canceling could be a little better and the comfort in the ear could also be better but overall I like the deep rich sound. I would give these a 4.2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS,
We're pleased to learn that you're enjoying the deep, rich sound from your Sony earbuds and appreciate you sharing your honest 4-star rating. It means a lot to know the audio quality stands out for you. We value your feedback on noise canceling and comfort as well, and will continue working to refine every aspect of the experience.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
- Pros mentioned:Fit, Sound quality
I'm hard to please but these are impressive!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have the Bose Quiet Comfort II and Airpod pro 2 earbuds. Both have fantastic noise cancellation but lack multi-point connect to any 2 devices. I purchased these xm5s so that I can connect to my iphone and work pc. I was afraid the ANC wouldn't meet my standards but wow! I think the ANC on these may be the best I've experienced yet. The key is to get a good fit by choosing the right tips. They are very comfortable, stellar sound and setup was easier than I thought it would be. I still have to test out the call quality but so far - I'm very happy with these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HereWeGoAgain, Thanks for sharing your experience with the new Sony WF1000XM5 Wireless earbuds. We're happy that you are impressed with the WF1000XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Sound quality
Very good earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and noise cancelation, did change the foam earbud covers for silicone ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamSharp,
We are thrilled to hear you're enjoying the sound quality and noise cancellation of your WF-1000XM5. It's great that you found the perfect fit by switching to silicone tips!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
No Competition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had quite a few brands, Samsung, Jabra, Bose, Anker, etc. These by far blow everything I've had out of the water. The battery life is incredible, call quality is great, sound quality is awesome and tweaking the equalizer on the app really helps with bass. Overall I'm very impressed. Time will tell how long they hold up, as they get daily, all day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleJ, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Good upgrade from XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and NC seem largely the same but the change in size and fit are dramatically better for me. I use my XM4s a lot, waited a long time since other reviews said they were the same but worth a shot if you get them on sale. I barely notice they are in and they still have a solid seal. TBD on battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradjb,
Thank you for the purchase! We're glad to hear that you like the fit and size of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Fit, Sound quality
Beyond Impressed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are probably the best purchase ive made for myself in a long time. The fitment options are incredible and i love the soft foam. Silicone earbuds usually fall out but these stay firmly in place, long enough to be forgotten about! The noise cancelling feature works so well and the audio quality is second to none. I would recommend these to anyone looking for a new set of buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaos, nice! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Cons mentioned:App
THE CASE IS CHARGING, BUT IT WON'T UPDATE THE %
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had these for a few hours, but wanted to write a review because my experience has been great compared to pixel buds pro & Beats studio +. I also came from airpods pro 2nd generation- and in comparison they are about the same. It does take some getting used to, the app isn't the most user friendly either. There is just a lot going on, because they have a lot to offer so its not a bad thing- just, again, takes some getting used to. I also wanted to mention, because I almost returned them thinking they were defective, that when you are charging the case without the buds in them- the app will only show the percentage they were on the last time the buds were in them. I thought the case was not holding a charge, but when i put the buds back in the case - it updated it and showed they were charged at 100% (oops, lol). I'll update this after some time passes though, because for this much money- I would have loved to see more detailed reviews. They all seem to have different results.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krissyp,
Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about the Sony Headphones Connect app is greatly appreciated. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app).
Feel free to provide us an update about your additional experience with these amazing headphones.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Fit, Sound quality
SOLID Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great noise canceling earbuds, comfortable, great for music and has good bass. Overall solid pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Orlando,
Awesome! We're thrilled that you are enjoying the noise canceling function, comfort, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
best earbud ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and sound quality is phenomenal. Don’t go anywhere without it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jkdk,
Thank you for choosing Sony!
We feel privileged to know that you're enjoying the WF1000XM5 earbuds! It's most rewarding to hear that they fit perfectly and that the sound quality has left such a positive impression on you. Thank you for sharing your experience, and we hope you continue to take them with you wherever you go.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Incredible battery, sound, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't ask for much more. They are comparable to my wh xm4s (the headphones). I'd say they have less bass but still are in the same league. Ever since I've gotten these, I've used my headphones less just for the incredible comfort. I've never had battery problems (especially with how convenient it is to wirelessly charge them) and I've dropped them on concrete before with no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFan, We are glad that you like the sound quality, noise canceling feature and battery life of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Fit, Sound quality
Great buds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were what I was looking for as far as being compact and comfortable and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .You've made a great choice, JulianR!
We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
A welcomed upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly? These are a nice upgrade over the XM4s. The dual connection works almost seamlessly between my S23 Ultra and Tab s8 Ultra. The smaller size sits more comfortable in my ears which has been a pain point for me from the weight of the XM4s. These XM5s have great sound quality, really cool features with Google Assistant as well as nodding your head to answer calls, or shaking your head to decline calls. Don't let the glossy plastic finish fool you, these aren't cheap at all. I've been on the hunt for a good set of daily drivers and I have finally found it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Anthony! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Battery life, Fit, Sound quality
Best bluetooth earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and best fit! Plus the battery seems to last all day. It says 8 hours but I usually hear the low battery by the time I get home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fiesta,
Amazing! We're glad that you are enjoying the sound quality, fit, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Quality sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality dynamic. Pulls you away from the real world and into your own zone as you listen to nature calls, your favorite music and escape the worlds troubles.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusC,
Thank you for choosing Sony!
We're honored to hear that the WF-1000XM5 earbuds deliver an excellent sound quality dynamic. It is gratifying to know they successfully facilitate an immersive experience, allowing you to focus on nature calls and your favorite music, effectively providing a personal zone for escape and concentration.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Very Good Sounding Earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds really surprised me with the sound quality and bass, coming from the AirPods Pro 1st Gen this is a huge imrpovement in both those aspects. If you’re a basshead defintely consider these earbuds, the only area they fall behind in is noise cancellation, its not the best but not bad either. Overall very solid pair of earbuds so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Jose! We're glad that you are happy with your new Sony earbuds. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Excellent for working outside
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These buds seal out outside ambient noise incredibly well. I use them to cut the grass with a large loud lawn tractor and it protects my hearing perfectly. The sound is premium and the lows are just heavy and punchy enough without sounding muddy or overpowering. You do get what you pay for, so they are above average in price.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, Bestbuyaddict!
We are so pleased to hear that your WF-1000XM5 earbuds are sealing out outside noise so well, especially when you are using them to cut the grass. It's rewarding to know they are effectively protecting your hearing. We designed them to provide industry-leading noise canceling and premium sound quality, so it brings us great satisfaction to hear that you are enjoying the rich, punchy audio.
We also understand your comments on the price. We aim to provide a premium listening experience with advanced features and exceptional performance, and we appreciate your honest feedback.
Thank you again for your valuable review and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones sound quality wise if your little older sound issues in your ear may not be the loudest but very comfortable in the ears that's why I gave it five stars can't get much better than it really is size wise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Concernedcustomer77,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great! Everything I'd Expect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. High quality sound, excellent battery life, superfast charge, great noise cancelling. The call quality is exactly the same as other brands ive tried (normal, but muffles at times.) as is the 'super advanced better than anyone elses' 360 audio... i couldnt tell the difference. The case if very slippery. I can confirm that they are sweat resistant as i sweat buckets at my job while using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveH, Thanks for the 5-star rating! We appreciate the positive feedback on the sound quality, battery and charging capability. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig