
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the *best truly wireless noise-cancelling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists.
Q: Will the noise canceling silence the voices in my head???????
A: You need to pass at least 100mA through your body for that.
Q: Hello. Those it cancel the background noise when on call?
A: Hi Dowan, Great question! Absolutely, yes. Thanks to an AI-based noise reduction algorithm based on Deep Neural Network (DNN) processing, and bone conduction sensors, your voice will come through clear and naturally, even in a noisy environment. And if you’re outdoors, the wind noise reduction structure will minimize any wind whooshes, so you always know you’ll be heard. And with Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise-reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise, increase accuracy and extract your voice clearly in various environments. The WF-1000XM5 reduces external noise over a wide bandwidth, from low to high frequencies. It contains two proprietary processors that cancel more external noise than ever, a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tips for a more stable fit. Real-time noise-canceling processing can be optimized to provide the best performance for your environment. I hope this helps you, and thanks again for considering Sony! - Romeo
A: Hi Boots, We are really sorry if you are experiencing a power issue with your WF-1000XM5. This is certainly not the news we'd like to hear from you. Let's try to isolate and address this problem by following the troubleshooting steps below: Note: When the headset is not worn in your ears for about 15 minutes after being removed from the charging case, the headset turns off automatically. In this case, turn the headset on by tapping the touch sensor of the headset or by putting the headset into your ears. The headset units will also turn on when they are set into the charging case and then removed from the charging case. • Make sure the battery is fully charged. • You cannot turn on the headset when the headset is stored and being charged in the charging case. Remove the headset from the charging case to turn on. • Charge the charging case. • Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case. • Clean the charging ports of the headset units and charging case, then set the headset units into the charging case and check the status of the indicator on the charging case. For details, visit the Help Guide of the WF-1000XM5 (can be found in Sony's support website and search for “Maintenance”. • The headset cannot be used during an automatic headset software update. Set the headset into the charging case and close the charging case lid, then wait for about 5 minutes. • Reset the headset. • Initialize the headset, and pair the headset and the device again. I hope this helps. Should you need more technical assistance/information, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: We value you, and thank you for choosing Sony. Best regards, Romeo Sony Social Support
Q: Can you sleep with these in your ears as a side sleeper?
A: The are too bulky for side sleepers to put you head on but the up ear will be fine. Also the setting on the head will stop or pause the music with head tilt. I use the right ear in bed and it pause when I lay on it.
A: You can use them each independently.
Q: How durable is the head band? Will it snap in the middle after prolong use?
A: I guess the answer could be either zero or infinity because it is nonexistent.
A: TLDR = YES I use multipoint between an iPhone 12, maybe a 13. It is a work phone and a ZFold5 when I am mobile. At home I connect my laptop and my primary Phone and switch between the two seamlessly. Seamless may have come from practice though so mileage may vary a bit there but the answer to your question is, Yes.
Q: Will these work with the older Sony NW-A45 Walkman (which has "Bluetooth® Ver 4.2, NFC: Yes")?
A: Hi RoyFromLasAnges, Great question! Yes, the WF-1000XM5 is compatible and will work perfectly via a Bluetooth connection with your NW-A45 Walkman. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. I hope this helps you, and thanks again for your inquiry! Best regards, Romeo

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the *best truly wireless noise-cancelling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists.

When you're at the top of your game and don't have time for sub-standard audio or missed connections, the EAH-AZ100 True Wireless earbuds are packed with advanced features for an unbeatable audio experience. With AI-powered spatial audio, the AZ100s automatically adapt the sound to your environment, offering immersive listening and crystal-clear calls, whether you're in a board meeting or ready to shoot your personal best. Dolby Atmos and head tracking make sound feel more lifelike, adjusting as you move your head—perfect for music and movies. Thanks to high-res sound and magnetic fluid drivers, you'll hear every detail with rich bass, smooth mids, and clear highs. The adaptive noise-cancelling feature adjusts to your surroundings, and the Voice Focus AI ensures your calls are always clear, even in noisy places. Plus, the 3-point multipoint connection lets you easily prioritize devices. Comfort is key, and these earbuds are 10% smaller and 16% lighter than the previous model, designed to fit perfectly in your ears for all-day comfort. Despite their compact size, they offer up to 10 hours of playback with noise cancellation and up to 28 hours with the charging case. Whether you're listening to music, watching a movie, or making calls, these earbuds deliver premium sound and performance wherever you go!

Meet the new shape of sound — Galaxy Buds3 Pro — now completely redesigned with improved hardware to bring you deeper into your audio.² With Galaxy AI,¹ your Buds create a great listening experience by optimizing sound based on your surroundings and how you wear them — while providing a snug fit for all-day comfort, no matter what you do. Buds3 Pro get how much you love your audio. From jamming while cooking to listening to your favorite show on a crowded subway to taking a work call, your Buds will adjust to the different sounds around you using Adaptive Active Noise Cancellation so you always hear what’s important. Plus, they’re packed with features to create a convenient listening experience — from auto-switching³ your audio between your Galaxy phone and your Galaxy PC to immersing you in the latest TV shows with 360 Audio, now available on Samsung TVs.⁴ And it doesn’t stop there — Buds make perfect companions for your Galaxy phone as you travel. Real-time Interpreter with Galaxy AI⁵ allows you to speak like a local as your phone translates speech right in your Buds so you never miss a word from your local tour guide. No matter what you listen to or how you listen, we’ve redesigned our Buds to give you a great immersive audio experience with Galaxy Buds3 Pro.

Make the everyday sound epic with QuietComfort Earbuds. Iconic sound and legendary noise cancellation come together in a satisfyingly rich listening experience that hits all the right notes. Carpe diem after diem with up to 8.5 hours¹ of water and sweat-resistant staying power, plus get a wireless charging case that holds 2.5 charges. ² Advanced Bluetooth 5.3 offers a strong, continuous connection so the beat drops without dropping out, and you can switch between devices with ease. Tune into the Bose QCE app to adjust 5-band EQ, set to Aware, or switch on ANC — all so you can experience your music, your way. A trio of eartip and stability band sizes gives you a snug, secure fit that won’t quit. Available in Black, White Smoke, or Chilled Lilac.
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Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
I have used the Bose QC ultra and enjoyed them but lost them and decided to give these a try. The sound quality feels more clear with vocals and the multi point is the best feature I didn't know I needed. I can watch YouTube on my Samsung phone and simply pause the video/music and start playing something on my iPad and it switches seamlessly. I am fairly new to wireless earbuds as I have mostly only used Sennheiser and beyerdynamic. These are so convenient to carry around and they have been very comfortable to me. I worry about them falling out more than the Bose but they have been pretty snug. The battery life is incredible. I have fallen asleep with these and have woken up 8 hours later with them still charged (Nothing playing with ANC on). this is a big advantage over the Bose. I feel like the ANC is not as good but it's really hard to tell. They are quite similar enough to me that it doesn't matter. Just a note on the apps between the two. The Bose app almost always fails to connect and requires re-pairing the buds or at least 20+ tries to get the app working to change settings or EQ but the Sony app works flawless and is always ready to go to make adjustments or EQ. The only issue I have had with these is the touch controls. I wish I could remap them to whatever I want but you can only set them between a couple of predefined profiles(Bose is the same if I am remembering right). Overall I am really enjoying the Sony XM5 buds
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted by MelindaJ
I've enjoyed Sony's over-ear headphones for a while. I like their bass-heavy sound signature, it can be boomy while still clear. They have ANC that competes with other companies and is always in the top 5. However, I've never liked their earbuds. The WF-1000XM3 never stayed in my ears and had terrible connectivity issues that made them completely unusable. The WF-1000XM4 stayed in my ears but hurt after a while and were too big. I stayed away from Sony and went through so many other companies. Each and every time I would conclude that "these are my new earbuds!" only to be disappointed a few weeks later with either ANC performance, fit, connectivity, bugs, or other issues that caused me to either exchange or return the earbuds. I finally tried the WF-1000XM5, which I'm just going to call the XM5 from now on (Sony's naming scheme needs work). These are, without a doubt, the best true wireless earbuds I have listened to. Sony cut down the size of the XM5 by quite a bit compared to the XM4 earbuds. Sony claims they're 25% smaller and I agree with that. There's no longer a large notch resting up against your outer ear and the rounded top fits within the pinna of the ear. These are so small, albeit still larger than the AirPods Pro 2, that I can comfortably sleep with them in. Sony still relies on foam ear tips to achieve their sound and ANC. The ear tips are now a hybrid foam/rubber and more comfortable than the tips that came with the XM4. You don't need to squeeze the ear tips before inserting them in your ears. Just put them in and twist like normal earbuds. The XM5 still rely on the textured ear tips for staying in your ears, they aren't like the LinkBuds S where they use both the ear tips and earbuds to stay pinned in your ear. That's fine though, these haven't budged on me one bit after using them for multiple days for 6-8 hour each day. Sony advertises 8 hours of battery life with ANC and the XM5 are able to reach that without issues. I've been able to hit the 8-hour mark and still have a 4-5% left in each earbud. The case provides 2 more charges allowing for 24 hours of use. A quick 2-minute charge will give you 1 hour of use. ANC is top notch. I still they think fall behind the Bose QC Ultra earbuds and it's clear Sony is relying on the foam ear tips for more passive noise isolation to aid the ANC. But these are still great, better than the AirPods Pro 2, Jabra Elite 10, and Sennheiser Momentum True Wireless 4 earbuds. I can't much of anything when music or content is playing. Even sitting here now typing on a mechanical keyboard with music paused, the loud clicks of the keys are dull thuds. These have no issues on flights, blocking out the rumble of engines and HVAC systems, and various other sounds. Turn on music and the world is silenced. Transparency mode is fine. It's not Bose or Apple-level, but it's still good enough. There's even a mode to amplify voices and block out other noises. One area Sony drastically improved is with microphones. Their processor effectively filters out background noise and isolates your voice for call. It might be more muted than the AirPods Pro 2, but they do a much better job of removing background noise. I've had no complaints taking phone calls next to busy roads, in the wind, and next to an external boiler for an HVAC system. Controls are limited to simple touches that you can adjust. Single, double, triple, and quadruple taps along with a tap and hold can all do something. I left the default controls since it allows for volume control. Quadruple tap on the right earbud to increase volume, do the same on the left do decrease it. I much prefer having swipe controls for that, I have a feeling Sony will add those to the WF-1000XM6 next year. The earbuds feature wear detection and will automatically pause and resume content when you remove one (or both) earbuds and put them back in. The case features for USB-C and Qi charging. Sony rates the earbuds as being IPX4 water-resistant. I haven't tested that outside of wearing these while profusely sweating from mowing the lawn. I'm not sure I would exercise with these, there are better earbuds for that with wing/fin tips. I also have a feeling that the foam ear tips would deteriorate after a while. With all that said, how do they sound? Great. I didn't like the default sound profile. It's fine. Instead, I switched it to Excited in the app and bumped the Clear Bass up to +10 instead of +8. Yeah, some people would call that EQ an abomination, but I don't care. The bass is clear and boomy, mids still come across and aren't covered by the low, and the highs are details. The sound stage is wide for earbuds. I think the Sennheiser Momentum True Wireless 4 are wider, but these are still good for closed-back earbuds. I don't have any complaints about the sound stage or instrument separation. Atmos music in Apple Music offers a nice listening experience. You don't get head tracking. I hate having to look straight forward for a balanced audio experience so I turned that off when I had the AirPods Pro 2 and Beats Fit Pro. Overall, these are fantastic earbuds. I know some people are concerned with their battery longevity. The XM4 earbuds are known to be problematic. I haven't had any issues with these and I'm sure they'll be fine. Otherwise Sony's warranty will cover battery repairs by the time I'm ready to upgrade (the WF-1000XM6 are due about a year from now). I highly recommend these if the XM3 and XM4 earbuds didn't fit your ears. They're smaller, sound quality is great, ANC is still top notch, and they're an overall improvement over older models. Connectivity has been great with no skipping or audible issues. You can't go wrong with these.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted by Pablo
Disclaimer: I want to preface this with a disclaimer: I have weird ears and am VERY picky on my earbuds. 90% of the earbuds I try DO NOT fit my ears. This includes previous Sony Earbuds, and other popular models like AirPods/AirPod Pros. I have bought and returned BOTH previous models of this earbud, the WF-1000MX3 & WF-1000MX4. But that all changed when these arrived! Finally, a pair of Sony WF Earbuds that I love! Fit & Sound: The fit is amazing. I can wear these for hours without them bothering me. I love the earbud tips they come with, it’s an interesting hybrid of foam and rubber. But since they are kinda foam, you’ll want to make sure you are ‘rolling’ them on your fingers before insertion, as to smash the foam down. This allows them to expand in your ears for a proper fit. Also they sound amazing. The new bigger drivers are clearly at work here. ANC is a little better than the previous model I owned, LinkBuds S, but a little worse than the WH-1000MX5 (expected since those are full fat over-ear headphones. FIT IS ESSENTIAL HERE… POOR FIT = POOR ANC. Use all included ear tips and the Sony Headphones app which has a fit test. Some on Reddit also report good results with 3rd part EarTips but BE CAREFULL… these earbuds have no built-in mesh to stop your earwax from gumming them up, the mesh is on the EarTips… so make sure your 3rd part EarTips have mesh. Ambient sound mode is fine but has never blown me away. Can get a little windy which is annoying. I wish they would bring back the muffle wind option in the app. Battery Life: I have had great results on battery life so far. I think these could easily last a whole workday with ANC in their current state. But who knows how long that’ll last. Because of all the battery failures on the WF-1000MX4, I bought the Geek Squad protection just in-case. Other Features: Get the Sony Headphones app! They have a ton of cool features. I like the one where it tracks my weekly sound allowance and makes sure I’m not damaging my ears. You can also do stuff like spatial audio (doesn’t work on my new Samsung phone ugh) and enable stuff like nodding your head to accept/decline a call. Also you can manage sound quality settings, like using LDAC, and multipoint which allows you to connect to 2 devices at once (so awesome!). It also tracks the hours you put on the headphone if you sign into a Sony account, which I find very cool. Can’t wait to rack up 1000+ hours on these. VS LinkBuds S & Conclusion: The LinkBuds S are another pair of Sony Earbuds that surprised me with how much I loved them. I think the MX5 sound better, due to their larger drivers. Also the ANC is a tad better on the MX5. Probably just mostly due to the better fit, but Sony would have you to think its all their new fancy chips in the MX5. I’m not sure. But here’s my conclusion: if you want 80% of the advantages of these earbuds and paying less than 80% of the price, I’d get the LinkBuds S on a sale for $120. But if you just want the best there is, get these. They fit and sound slightly better, with slightly better battery life. Get the Headphones app and keep and eye on the battery! May be worth it to get Geek Squad as well.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted by AppleMKUltraPro