Customer Ratings & Reviews

Hi Dude!
We are really happy to hear that you're loving the WF-1000XM5. It's fantastic that you're finding the sound great and making the most of the equalizer feature. It's super easy to customize the audio to fit your own unique taste.

Thank you for choosing Sony!
All the best,
Estefany

Hello Jaeger,

We're thrilled to hear that you decided to purchase the WF1000XM5 again due to its overall design and exceptional sound quality. Your enthusiasm for our products means a lot to us! We’re also excited about what’s coming next and hope you’ll love our future models just as much. Thank you for choosing Sony!

Best regards,
-Fred

Hi Jakie23,

Thanks for sharing your review and experience with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated. The overall volume may vary depending on the source content. Using the headphones at max volume all the time may damage your eardrums. It is recommended to use the headphones with precautions.

Hope this helps. Thank you for choosing Sony!

-Ralph

Hi, EnriqueL,

Thanks for the review and the 5-stars rating! We appreciate the feedback and it surely can be taken in consideration for future references. We are really happy to hear how much you are enjoying your Sony Earbuds and the amazing Sound quality!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi TylerG, we're glad you like the sound quality and noise canceling feature of the product. We're sorry to hear that had an issue with the earbud tips of your Sony unit. We really wished we could turn your opinion around regarding our WF1000XM5. It is recommended to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. We hope you consider Sony again. Thank you. ~Earl

Hi RajL,

Thank you for choosing Sony!

It's fantastic to hear you're enjoying the sound quality and impressive durability of your WF-1000XM5 earbuds! The IPX4 rating provides excellent protection against sweat and splashes, so you can count on them to keep up with you. We appreciate you sharing your positive experience!

Best regards,
-Fred

Hi KalebR, we're glad you like our industry-leading noise canceling headphones! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi SamJ, Fantastic! We are thrilled that you are satisfied with the outstanding sound quality, effortless setup, and excellent fit of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo

Hi KaiG, Amazing! We're very pleased to hear you like the top notch noise cancelling and great sound quality of your Sony WF1000XM5. If the sound profile is too "bassy" to your liking, there are a variety of presets and custom features using the Sony | Headphones Connect App that tailors the sound to your personal preference. Hope this helps and thanks for choosing Sony! -Sam

Hi HAHdnenwfnafjtjfwjwtnwtna, Thank you for the awesome review! We're thrilled to hear you like the exceptional built quality, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi Juan, Congratulations! You've certainly made a great choice! We are extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, and superb noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi ecast, Glad you're loving the sound quality and ease of use with the noise canceling feature on your Sony WF-1000XM5 earbuds! Thanks for sharing your feedback! We appreciate it and are thrilled you're enjoying the experience! -Jess

Thank you for your fantastic feedback, JamesH!

We are absolutely thrilled to hear that you love your WF-1000XM5 earbuds and, most importantly, that you feel the overall package offers exceptional quality for the price.

Creating a world-class listening experience that competes at the very top of the industry is exactly what we set out to do. Your comment about the value and performance is the best validation we can receive!

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi SaulR,

We are sorry to hear that the fit of the WF-1000XM5 didn't work out for you. We appreciate your feedback regarding the comfort and are glad you enjoyed the sound quality while you had them.

Thanks for choosing Sony.

Best regards,
Eliab

Hello JeffS,
Thank you for your feedback! We are really happy to hear that you’re enjoying the exceptional sound quality of the WF-1000XM5. We understand that comfort can vary, and we appreciate you sharing that insight.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Daniel,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. It's unfortunate that the left earbud is not working properly.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

You may also find these steps helpful:

-Make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case, the headset units may not be charged.

-When the charging ports of the headset units or the charging case get dirty, the headset units may not be charged. Clean the charging ports with a soft dry cloth.

-The left or right headset unit works as the main headset unit, so it consumes the rechargeable battery faster than the other unit. There is a difference in charging time between the left and right headset units, but this is not a malfunction. The left or the right headset unit can be the “main headset unit” depending on the usage environment.

Resetting and initializing the headset may also help resolve the issue:

Resetting the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the reset button on the back of the charging case for about 20 seconds or more. After about 15 seconds, the indicator (orange) on the charging case flashes for about 5 seconds. Then, the indicator on the charging case turns off and the headset will be reset. Note: Do not release your finger from the reset button on the charging case while the indicator (orange) is flashing. If you release your finger, the headset will be initialized.
-Check that the indicator turns off and then release your finger.

If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

Initializing the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the initialize button on the back of the charging case for about 15 seconds or more.
The indicator (blue) on the charging case repeatedly flashes twice in a row, and then the indicator (orange) starts flashing.
-Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times.

This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Clyde,

You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the fit, comfort, and sound quality of the headphones. Your feedback about the Sony app is greatly appreciated. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi RobertoI,

Fantastic! We are thrilled to know that you love your WF-1000XM5, and that you are satisfied with its very comfortable fit design, ease of use, and exceptional sound quality. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi KAK2, nice! We're glad you like your new earbuds! Thanks for choosing Sony! Enjoy! ~Earl

Hi Meth1090,

It brings us great satisfaction to hear you love your Sony - WF1000XM5 wireless earbuds. It's wonderful to know that you're enjoying the crisp and amazing sound quality. We designed these earbuds to deliver premium audio in a compact form, and we're thrilled that they've exceeded your expectations, even compared to over-ear headphones.

Thank you so much for choosing Sony!

Regards,
Dominick