Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass
Best headphones we’ve owned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I and my wife have ever owned. The bass is good, voice quality is awesome, and, the best of all, the sound doesn’t leak- which means we can use it at work!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandeshM, That's really cool! We're thrilled to hear that you feel the WF-1000XM5 is the best sounding earbud headphones that you've owned. It's wonderful to know you love the great audio and noise canceling feature of our Industry-leading noise cancellation headphones making them perfect at work. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise dampening that doesnt make you feel like you’re in a vacuum. Good call quality for the most part and they connect well with iPhone unlike Bose. Didn’t fit well in my ears and bass was practically non-existent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taurus,
While we are glad to know about your satisfaction with the amazing noise canceling feature, exceptional call quality and Bluetooth connectivity of your WF-1000XM5, we are really sorry if they didn't fit you well. For optimum fit, comfort and to obtain the correct sound qualities, we always recommend following the steps on these links:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Buy these
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these, the bose QCII may have a slightly better sound, but that's only when they're not disconnecting every 5 minutes. I absolutely love these, calls sound great, people can actually hear you. they sound great and charge quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Best Earbuds by far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best earbuds for me by far. I had the samsung buds pro 2 and these sony earbuds just take it out of the water. More customizable and longer battery life which is a plus for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FredyT, Thank you for this amazing feedback! We're thrilled to hear that you feel the WF-1000XM5 is the best sounding earbud headphones you've ever owned. We're glad you love the exceptional noise cancelling, sound quality, great battery life, and overall features of your WF-1000XM5. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thank you so much for choosing Sony! -Jess
Unhappy due to not being able to replace the one b
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.earbuds worked great until the right one fell out during a run and since the left was still transmitting I was not aware of where this took place. and unfortunately I am without a right earbud.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL, thank you for sharing your experience—losing an earbud during a run can be very frustrating, especially when you’re unable to notice right away due to continuous playback on the other side. We understand how important it is to maintain a complete set for the best listening experience.
Your feedback is greatly appreciated as we strive to enhance the design and features of our earbuds. However, it's important to note that the loss of an earbud is generally not included under the standard warranty or repair policies, which primarily address manufacturing defects and technical issues. In the event of a lost earbud, the standard course of action is to purchase a replacement. We suggest contacting Sony Support for further assistance. Our support team can help clarify your options and, when feasible, guide you in acquiring a replacement to ensure you can continue enjoying your listening experience.
If you require assistance with this process or wish to have a further discussion, please reach out to our customer support team directly. They will be more than happy to guide you through the next steps.
For contact options, please visit:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products. We look forward to helping you resolve the issue!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent size, fits well. Sound quality is an improvement over the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR,
Amazing! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Turn up the music
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great smooth highs and low bass can't go wrong with these buds
I would recommend this to a friend - Pros mentioned:Fit
Not for every ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be tough to get a good fit quickly which gets very annoying. Once you get a good seal they are fantastic, but establishing that seal can take time, when compared to the bose fit or apple fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tbrain,
Thank you for your time writing this review! While we are glad you like the WF1000XM5, we're sorry to hear your difficulties in wearing the earbuds. Here are some tips for getting a good fit with the WF1000XM5:
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear.
If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset.
Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal.
Use the video function on your smartphone to check the fit on your ears.
Wait for about 10 seconds for the earbud tip shape to stabilize.
For more details, please check this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to deliver the best experience possible. We appreciate your feedback and thanks again for purchasing Sony. - Kris
- Pros mentioned:Sound quality
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOTE -This review is based on the on the upgraded firmware version 2.01. I had no idea there was a major firmware version upgrade until I saw it downloading in the app. I used the buds for only a little while with the shipping firmware (ver. 1.01) but it the new version seemed to adversely affect the ANC (but cannot say for certain). I was looking forward to the release of the XM5s since Sony has a track record of improving their headphones and earbuds with each generation. The XM5s are an unfortunate departure from this trend. Though not entirely without merit, the negatives far outweigh the positives. ============================== First the cons: * Like the XM4, Sony does not pack ear tips that properly seal for me (and I can't be the only one). It's nice they include extra small tips, but what about the other end - extra large tips. Try as I might, I could not get a proper seal, so sound and ANC with the included tips was a flat no-go. Hey Sony, for the same price as the XM5s, a competitor includes SEVEN(!!!) ear tip sizes. * Speaking of the ear tips, why have Sony stopped including silicone? The foam tips are nice enough, but they have a very limited life-time; silicone tips can last for years. * If you purchase or already have a preferred set of tips (that fit), be aware that the dirt/wax filter is now part of the included ear tips, not the buds themselves. So, you risk getting dirt/wax directly into the earbuds - especially since you WILL be dropping them (see design comments below) * Design - the XM5s are just begging to be dropped. Sony have decided to make the sides of the buds glossy which makes taking them out of the case difficult and removing them from your ears an adventure. Good luck if your finger tips are the least bit sweaty. I can guarantee these will find the sidewalk many times. * The revamped app STILL does not allow customization of taps. FOUR TAPS to change the volume??? C'mon Sony! * Beware wireless charging. The case gets VERY warm (as do the buds if they're in the case while wirelessly charging). Remember, that was one of the reported symptoms of the XM4 battery issues (at least according to the Sony support rep I dealt with when my original XM4 batteries decided to go belly-up). BTW - Sony replaced my XM4s even after the warranty ended, so kudos to Sony for that. * ANC - in a word, mediocre. As I compared the XM5s with my current XM4s, the older XM4's ANC performed noticeably better. I used the same ear tips for both and had a proper seal. ===================================== Now for the pros: * Audio is excellent and seems to have improved some over the the already excellent XM4s. Sound is well balanced (clean highs and solid lows) and the EQ included with the app is excellent. * The case is slimmer than the one for the XM4s ====================================== All in all, I could not have been more disappointed. These are going back to Best Buy and I will continue using my XM4s. If you currently own a set of the WF-1000XM4 earbuds, I'd recommend NOT upgrading. If you own the older XM3 earbuds, I'd say it's a toss up, due mostly to the size difference of the buds and the MUCH smaller case.
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect sound Advanced Bluetooth, they are unrivaled, super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielO,
Great! We're glad that you like the Bluetooth function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Really wanted to love these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to love these. Sound is amazing. Noise cancellation too. I was in the market for earbuds I could use for working out at the gym (and for other purposes, but primarily workout). My main concerns were noise cancellation, water resistance, and fit. Unfortunately these did not fit well, no matter which size eartip I tried. They fell out constantly. Maybe it’s just my ears. They also started to feel uncomfortable after a while. I had to return. I’m now trying the Bose QuietComfort earbuds. So far, so good…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineE,
We regret to know that you're not having the best experience with your WF-1000XM5 and you've been running into some issues, particularly with the noise cancellation and fit of the unit. This is not the experience we want you to have. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, we recommend to change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
As for insufficient noise canceling effects, we recommend to make sure to turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
- Pros mentioned:Battery life, Sound quality
I Love them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sound quality, battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EverA,
Great! We're thrilled that you are enjoying the comfort, sound quality, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony's Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Able to connect to two different devices at the same time. The App is not very intuitive, however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rizzay,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and multipoint function of the headphones. Your feedback about the Sony app is greatly appreciated. The app allows you to fully utilize the capabilities of the headphones. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Thank you for choosing Sony!
-Ralph
Good cuality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ILove it had it for 2 years i think can make it a little bigger
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manolito,
It is truly wonderful to know that you’ve been loving your WF-1000XM5 earbuds for the past two years! We designed this specific model to be smaller and lighter for a more discreet fit, but we recognize that every ear is different. Your feedback regarding the size is incredibly valuable to us as we look toward future innovations in wearable comfort and performance.
Thank you for being a loyal part of the Sony family for all these years
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Ambient mode is useless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge Sony fan, I own these, and both sets of link buds. I feel like both ambient mode and anc are weaker than the Linkbuds S. The only improvement I hear is better balance and over all sound quality with longer battery life. These fall out of my ears constantly and the glossy surface is slippery and oily feeling after wearing. They're not bad, but also not what they should have been. I'd probably rate them higher if not for my experience with the link buds s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer, thanks for choosing and purchasing our product. We understand your feedback regarding the ambient mode and noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling
We're sorry to hear that you have an issue with the fit of the WF1000XM5. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, long battery life, and insane noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Angel! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Bass
Sony? Buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best every day ear buds. Kicking bass. Great tones. Easy to lose. Not sure where they went. May they forever rest in pieces.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryS,
Thank you for your fantastic review of the WF-1000XM5 earbuds! We're thrilled to hear that you enjoy the kicking bass and great tones they provide. We're sorry to hear that you've misplaced them, and we hope they find their way back to you. If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Great sound but not enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have very good sound and excellent noise cancellation. I ended up returning because they were difficult for me to put in and remove. The shape is sort of rounded and the material had no grip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEE70, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We hope your consider Sony again. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Sony WF-1000XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, though i had an issue where the kept disconnecting randomly, which ultimately resulting in a return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BrendonD,
Thank you for considering Sony products. We're genuinely sorry to hear about the random disconnection issues you experienced with your WF-1000XM5 earbuds, which ultimately led to a return. We value your feedback immensely, as it plays a crucial role in our continuous efforts to enhance our products. Rest assured, we will forward your comments directly to our Sony teams for their consideration as part of our dedication to improvement.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best on the market!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling buds in the market. I take these everywhere I go and I cannot recommend another brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoG, Thank you for your positive review of the WF1000XM5! We're thrilled to hear that you consider them the best noise-cancelling buds on the market and that they have become an essential part of your daily routine. Your recommendation means a lot to us, and we're glad to know that our product has met your expectations. Thanks for choosing Sony! -Sam