Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Overhyped but ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are quality earphones when they work. Good sound but tend to have connectivity issues. Cons- slippers. Doesn’t recognize when its out of the case or in. Constantly having to fiddle with it to connect by taking them out of the case and putting them back in. I would recommed to finding alternative earphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rtera64,
While we are glad to hear about your satisfaction with the outstanding sound quality of your WF-1000XM5, we are really sorry if you are having connectivity issues. This is certainly not the experience we want for you. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00298364
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html
And as a general recommendation, to get the most out of your WF-1000XM5, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
Should you need more information/assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are very nice but the in my opinion the case don’t hold that much battery but it something and the sound quality and base sounds amazing. Is it worth it? in my opinion yes but for other people probably not but it up to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad you are enjoying our product. We appreciate your feedback regarding the battery life of your Sony unit. If the available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=operating
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the XM4! They are as comfortable as the LinkBuds S.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManuelT,
You made the right choice upgrading to the WF-1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great quality and sound
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite earphones. Been using the 1000s since third gen and these don’t disappoint Noise cancellation feels a lot more isolated and the music is crisp and clear. I use them for the gym and everyday activities. They have not fallen out once.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Robert!
We are thrilled to know that you are well-pleased with the amazing performance and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my husband, the sound is great but I returned it because it’s not for him and he wants something he can hang around his neck. Otherwise great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CynthiaM, we're glad you like the sound quality of the WF1000XM5. We're looking forward to your next purchase of our product. ~Earl
- Pros mentioned:Sound quality
Stunning
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing. I never leave home without these. They are so small I can fit them in any pocket and take them everywhere. Sound quality is outstanding as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NealH, That's great! We're delighted to hear you like the compact design and outstanding sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Impressive buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent clarity for phone calls with good audio, but from an audiophile perspective, it lacks full body / bass. XM5's are definitely better than the XM4's. Overall, a great device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuentinT, Awesome! We're so pleased to hear that the Sony WF1000XM5 delivers an excellent phone call clarity. To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Fit
Good but I returned them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ill make this short and to the point. Nice case, good size, fit nice in my ears, and a good app for customization. I returned them for the galaxy buds 2 pro for half the price. Imo, i don't know what makes these worth 300 dollars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gman,
We're glad that you like the charging case, size, fit, and dedicated app (Sony Headphones Connect) of the headphones. It's unfortunate that you were not complete satisfied with its performance. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Sound quality
Great Sound, Good Comfort, Okay-Ish Setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great, it is a little bit weird wearing these with hats that’ll cover your ears but everything else is fine. I think the one negative will be the setup, although I do get what they’re trying to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thad,
Thanks for commenting! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of these headphones. We greatly appreciate your feedback with the setup and when wearing them with hat. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, use them all the time for the gym, combat the sweat real good. That noise cancellation is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EzequielR,
Perfect! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing for music !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I swtiched from the airpods pro to these and i have no regrets! It did take some time to get used to the different shape but its nothing crazy. The noise cancellation on these and the sound quality are amazing! I use them daily and can’t recommend them enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Fantastic! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality and industry-leading noise canceling feature of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo
Mostly love the ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and many options it has to make it personalized to you. Dislike the difficulty to be heard in loud places
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KIles,
Thank you for your thoughtful review of the Sony - WF1000XM5 earbuds! We're honored to hear you're enjoying the sound quality and the many personalization options—they were designed to give listeners a truly tailored experience. We also understand your concern about call clarity in louder environments. While the WF1000XM5 uses advanced noise reduction to help improve voice pickup, background noise can sometimes still affect how you're heard. We'll make sure to share your feedback with our team, as it helps us continue to improve future models.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Perfect option just one adustment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound and clarity all time preferred. Just one adjustment has to be in mind and is that they get loose in your ear and fall out with too much movement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuancR, Awesome! We're thrilled to hear you like the amazing sound and clarity of your new Sony WF1000XM5. We recommend trying different ear tip sizes and experiment with the positioning to achieve a snug fit. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good products but needs more improvement.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Not very comfortable as I had to buy silicone tips. It easily pops out of year. Sony needs to work on its design. Otherwise good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi,
Thanks for commenting! We are happy to know that you're satisfied with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well and that you had to purchase other earbud tips. We greatly appreciate your feedback with the design of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound It’s amazing, I love use my headpones to run every morning
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marquina,
Thank you for choosing Sony!
It's great to hear that you love using the WF-1000XM5 headphones, especially for your morning runs. The WF-1000XM5 are designed to deliver excellent sound quality with their noise-canceling features, making them perfect for enhancing your workout experience. If you haven't already, you might want to try adjusting the sound quality mode using the Sony | Sound Connect app to further enhance your listening experience. Enjoy your runs with amazing sound!
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent audio for Zoom/Teams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these primarily with Zoom / Teams and video content, paired with a Mac. Sound is excellent and colleagues report they can hear my voice clearly on calls. Big improvement over my Bose Nocturnes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amsPhD, Great! We're delighted to hear that you're enjoying using your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
best sound I have heard in an earbud
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing! I also have the XM4 earbuds which sound almost the same but are quite a bit bigger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi edamb, We are thrilled to learn that the Sony WF1000XM5 earbuds have left a lasting impression on you with their exceptional sound quality! It’s remarkable to see how they uphold the impressive audio standards set by the WF1000XM4, all while being more compact. Continue sharing your wonderful reviews, and thank you for placing your trust in Sony! -Jess
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I've used, I love Sony products and I have a pair of headphones, but I wanted to try the earbuds, the noise cancelling and ambient sound control works really well on these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaedonE, perfect! We're extremely pleased to know that you love our products and that you're satisfied with the amazing performance of your WF-1000XM5. Thank you very much for your purchase and for trusting Sony! - Romeo
- Pros mentioned:Sound quality
Best Bluetooth Earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good wireless earbuds. The noise cancelling is unbelievable. I love the way it switches between two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, You've made an excellent choice! Thank you for upgrading to your new WF-1000XM5 earbud headphones. We're glad you're enjoying all the improvements we made on these earbuds. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 wireless headphones are easily the most exciting pair to debut this year, bringing a fresh take on the best Bluetooth cans in the business.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! Thanks for commenting, Huxley! We are happy that you're satisfied with the amazing performance of your WH-1000XM5. Thank you very much for the perfect star review and for commending Sony! - Romeo