Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these earphones is exceptionally clear, allowing me to discern all the instruments in the songs. The Bluetooth connection is not only swift but also robust.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LongN, Amazing! We're thrilled to hear that you like the exceptional sound quality and clarity and excellent Bluetooth connection. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own multiple pairs of earbuds, but the sound and noise canceling on these are by far the best. A great update from tye previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Amazing! We're delighted to hear that you like the sound and noise canceling function. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
Sony Headpiece
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice cancelling, good quality Sourround Sound and compatible with 3D audios, 5D audios etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Bjorn!
We are absolutely thrilled to hear that you are enjoying the premium performance of your WF-1000XM5. It’s incredibly rewarding to know that the excellent noise canceling is creating a distraction-free listening environment for you.
We are also very glad that you are experiencing the good quality surround sound and the capability to fully enjoy advanced formats like 360 Reality Audio. We designed these earbuds to provide a truly immersive and spatial audio experience, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony to elevate your daily listening experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds don’t stay in your ears very well but the sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaC,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing both earbuds properly. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Perform [Determines Optimal Earbud Tips] and confirm that [Earbud tips are air-tight.] is displayed. If the display is a display other than the above, push the earbud tip slowly into your ear canal or replace it with another earpiece and measure again.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Sony WF1000XM5 Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling function.. auto power on sometimes finiky
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryX, Awesome! We are glad to hear that you are happy with your new WF1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product that works as it should, 100% recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardop,
Perfect! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Connectivity
Horrible waste of money. Do not buy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like every other thing in this world these days, you have to download an app. Otherwise it will turn off the noise cancelling at random times. Disconnects frequently. I’ve had mine just over a year and they’ve already crapped out. Won’t charge. What a waste of money. They will not replace it because it is two months out of warranty. Insane that their product barely lasts a year. Bose stands by their products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bronwyn,
This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work perfectly! The noise cancellation is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherF, Awesome! We are thrilled to learn that the Sony WF-1000XM5 has met your expectations for both sound quality and noise cancellation. Glad to know your investment is worth it. Thanks for choosing Sony. -Jess
- Pros mentioned:Fit
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. They fit nice with a few different ear adjustment options. I own the over the ear model of the same and all of my settings carried over.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, MilesR!
We are truly happy to hear that you love your WF-1000XM5 and that you're satisfied with its very comfortable fit design and superb performance. Thank you very much for being a Sony WH-1000XM5 & WF-1000XM5 owner and for choosing Sony!
Regards,
Romeo
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds really sleek and pretty loud i work in construction and love the auto noise cancel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yessi16,
Thank you for the purchase and we're glad to hear that you love the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Hey! They're good!! Now buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality wireless headphones with amazing call quality. If you're using apps like tidal this also supports 3D audio which is an incredible experience. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randaman,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and the app makes it so i can costomize the listening experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TylerJ,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the excellent sound quality of your WF-1000XM5 earbuds and that the app enhances your listening experience through customization. We truly appreciate your feedback and are glad to support your journey to better sound.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Ear buds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality. The case is a little weak but has held up pretty well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieS, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony unit. ~Earl
Size of them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are smaller than the xm4 so thats really good. they also look very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IAmJuiceCup,
Thank you for choosing Sony!
We're excited to hear that you appreciate the smaller size of the WF1000XM5 earbuds and their stylish design. It's great to know that their compact form factor and appearance are enhancing your experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
Worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things rip. Seriously killer. They aren't PPE, but are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, TristanG!
We are absolutely thrilled to hear that you find your WF-1000XM5 earbuds to be seriously killer and that "these things rip!"
We are glad they are providing you with an outstanding audio experience. We also appreciate your note that while they are great, they are not intended as Personal Protective Equipment (PPE).
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
Good upgrade from the XM3s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good battery life and can connect to two devices without needing to reset the pairing every time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casual, It's wonderful to hear you are enjoying the great audio and amazing battery life of these earbud headphones. Your assessment is spot on! The WF-1000XM5 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for upgrading to your new WF-1000XM5 and for trusting Sony! -Jess
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever. Best ANC. best music quality. Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DilshanS,
Awesome! Thank you for your purchase and we're glad to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Fit
Perfect
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.upgrade from the xm4 which i already thought were great except for the size and these come out perfect size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, great! We're glad you like your new earbuds! Enjoy! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
I love these.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM3’s for years and absolutely loved them so I decided to upgrade and I can say without a doubt that Sony have outdone themselves yet again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darth,
Fabulous! You've definitely made a great choice! Thank you very much for upgrading to the WF-1000XM5. We are extremely pleased to know that you love its amazing performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for trusting Sony!
- Romeo
- Pros mentioned:Sound quality
Sonys best buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are truly the best buds I have owned as far as noise canceling there great and they also have hands free Google and Alexa on them and so much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Young,
Fantastic! You've made a great choice! We're truly delighted to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo