Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound and quality come at a cost
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds sound excellent and are easy to control. Love the wireless charging option. A bit pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dinger12, perfect! You've certainly made a great choice! We're extremely pleased to hear your satisfaction with the amazing features and superb sound quality of your WF1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good Bluetooth what I love about it noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamM,
Thank you for the purchase! We're happy to hear that you love the industry leading noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is impressive. The plugs wear out quickly, but they last a while with maintenance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarS, awesome! We're truly delighted to know that you're satisfied with the amazing sound quality of your WF1000XM5. Thanks for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Don’t purchase IPHONE users
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality if you just want to listen to music. Terrible when it comes to phone calls, on your end you can hear them fine. On their end you get either an echo or a lot of interference. I’ve tried multiple people, different locations. Thought it was maybe service on my end or my phone. Also on an iPhone you can’t edit the “change tap function”.. just buy the AirPods Pro.
No, I would not recommend this to a friend - Pros mentioned:Comfort
Good for Gym
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and has a nice feel for working out. Doesn’t slip out when performing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointing,
Thank you for the 5-star rating! We're happy to hear that you like the fit of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, sounds great for music and videos. phone calls sound clear for both sides of call and active noise cancelling works seemslessly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LukeY,
Fabulous! We are truly delighted to hear your satisfaction with the amazing sound, exceptional noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Not worth the hype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds function well but the noise cancelling could be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArtieR,
Thank you for your valuable feedback regarding the WF-1000XM5 earbuds. We sincerely apologize for any disappointment you've experienced with the noise-cancelling feature. Your insights are essential in helping us improve our products.
To enhance your listening experience, we recommend adjusting the noise-cancelling settings through the Sony | Sound Connect app. This app allows you to customize the noise-cancelling levels and optimize performance based on your environment.
Thanks for considering Sony products and for your feedback!
Regards,
Estefany
- Pros mentioned:Sound quality
You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Fantastic noise canceling. Highs are crisp & clean and lows are clear and powerful. Only knock is their a bit of a task to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tomn, Thank you for the amazing review! We're very thrilled to hear you like the great sound quality, fantastic noise cancellation, crisp and clean highs, and clear and powerful low of your new Sony WF1000XM5. We have noted your input about the initial setup process and will be sure to forward this feedback to the appropriate department. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Definitely Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them great for the gym as well as everyday. I even use them as a mic for my gaming laptop. So talking quality is great as well as the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lovelyluke, we're you love our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony 1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound, noise cancelling, and great for working out but mic quality isn't the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianB, we're glad you like the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the microphone of the WF1000XM5. Three microphones on each earbud, including dual feedback mics, improve low-frequency cancellation performance. This is our biggest ever step forward in noise canceling, resulting in ambient sound captured even more accurately. So you can enjoy one of our purest sounds. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
IPOD kinda a person until you are NOT!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great very adaptable. Only complaint is the have a slippery part on the outter shell. Other than that I like them alot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TydasB, we're glad you like our product. We appreciate your feedback regarding the build of the WF1000XM5. Thanks for choosing Sony. ~Earl
Good sound earplugs not ideal for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fitting on my ears is not ideal even though I have tried all the sizes available
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback, NicolasG! It's unfortunate to hear that the fitting on your ears is not ideal, even after trying all available sizes of ear tips. Proper fit is crucial for maximizing both comfort and sound quality, as well as effective noise cancellation.
For assistance with this matter, please reach out to our support line. You can find contact options by following this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
We value your feedback and are committed to providing you with the best support possible. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing! I got these as an upgrade over the XM4. It was worth it! Best Buy always has excellent customer service and a good return policy.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Michael! We're glad that you like your new Sony headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I have ever owned by far. Apple doesn’t even come close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rlp328,
Thank you for choosing Sony!
We’re elated to hear that you regard the WF-1000XM5 earbuds as the best you’ve ever owned. Your kind comparison to other brands truly reflects the quality and innovation we dedicate ourselves to delivering. It’s incredibly rewarding to know our product has made such a positive impact for you.
Best regards,
-Fred
Very nice
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally dont find these a steep up from the xm4. However, not a downgrade either. My xm4 was starting to not hold a full charge, and i needed a new pair. The Sony music app held my settings, so setup was easy. Om not a fan of 360 audio or any of that so eq is all i need to get set up personally .the pass through voice festure is a grest piece of tech and does a grest job telling voices from noise in most environments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theish9, we're glad you are enjoying your new headphones! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise canceling feature is excellent, I wish the battery life of the case would last longer other than that very nice headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappySalesman64, Thanks for the 5-star review! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Sony Ear bugs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks. Love them. Will for sure buy them again. Thanks again
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JimG,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the WF1000XM5 earbuds and plan to purchase them again! Your loyalty means a great deal to us, and we're grateful to be part of your audio experience. Thank you for your kind words and continued support!
Best regards,
-Fred
- Pros mentioned:Sound quality
These Earbuds Live Up To The Hype
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Between the sound quality and noise cancellation, these are the best buds money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrReview, Great! We're pleased to hear that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound quality but slips too often.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. I give it 4 stars because it slips out of my ear too often. I will have to replace the ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prince,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated.
To achieve the best fit, make sure that you are wearing the headphones properly. Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. Adjust the fit of the headset to your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize.
Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
You may also find these steps helpful:
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Will buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second set of Sony earbuds. Best out there in my opinion. Play time is amazing as well as the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShellyR, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl