Customer Ratings & Reviews

Hi SergioC, fantastic! You've certainly made a great choice! We are extremely pleased that it suits your expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo

Hi Harry, We are glad to hear that you are happy with the sound quality of your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi ALewis, Thank you for sharing your feedback on your Sony WF1000XM5. We're sorry to hear that you're experiencing issues with the fit and Bluetooth connectivity. The fit of earbuds can vary greatly depending on the shape of your ears, and we recommend trying the different sizes of ear tips included with your WF1000XM5 to find the best fit. We also recommend following the guidelines on this link to ensure optimal fit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839


As for the Bluetooth connectivity, please ensure that your device's firmware is up to date and that there are no obstructions or interference between your earbuds and the connected device. You can also switch the sound quality mode to Prioritize Stable Connection. For additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Regards,
Sam

Hi Odekain, Thank you for sharing your positive experience with your new Sony WF1000XM5! We're so glad to hear that you like the comfortable fit and excellent battery life of your WF1000XM5. Thanks for choosing Sony! -Sam

Hey dMenace,

Fantastic! You've definitely made a great choice! We are truly happy to know your satisfaction with the very comfortable fit design and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for sharing your awesome experience and for choosing Sony!

- Romeo

Hi DeanS, Thanks for the 5-star rating! We're glad you like your new earphones. Enjoy and thanks for choosing Sony. -Craig

That's awesome, poppag! Enjoy and thanks for choosing Sony. -Craig

Hi Dave2019, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl

Hi KAIBIL,

Fabulous! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for recommending our WF-1000XM5!

Best regards,

Romeo

Hi Dyel92, Awesome! We're glad to hear you like the great sound quality of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi Nazgul,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about its fit is greatly appreciated.

For optimum fit and comfort, make sure that you are wearing the headphones properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The Sony Headphones Connect app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi BEAR0415,

Fabulous! We are so happy to hear that you love your WF-1000XM5, and that you are satisfied with its long-lasting battery life, exceptional microphone & sound quality, and superb performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Just1guy, We're very grateful for this positive feedback! Good to know you've made the upgrade. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi MoisesJ,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Luis,

We regret to hear about what happened to the other Sony headphones. You made the right choice upgrading to the Sony WF-1000XM5! We're glad that your son is enjoying the sound quality and user-friendly functions of the headphones.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi ErikE, amazing! We're glad you like the sound quality and noise canceling feature of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

Hi GREAT, You've made an excellent choice! We're so thrilled to hear you feel the WF-1000XM5 is the best sounding earbud headphones you've ever owned and you are enjoying all the wonderful technologies that make the WF-1000XM5 so versatile. We really appreciate the recommendation. Thank you for giving the product a perfect rating and for choosing Sony! -Jess

Hi BilalM,

Thank you for the review and we're glad to hear that you like the headphones. Make sure that you properly wear the headphones. See the link below for details.

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Thank you for choosing Sony!

-David

Hi MadeleineA, awesome! Glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl

Hi there,

That's fantastic to hear! We're thrilled that the WF-1000XM5 earbuds are your best training investment and that you love them very much.

Thanks for choosing Sony.

Best regards,
Eliab