Customer Ratings & Reviews
- Model:
- VKP1-MYQ
- SKU:
- 6547075
Rating by feature
- Video Quality
Rating 4.5 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the MyQ Smart Garage Video Keypad's camera quality and ease of use, with many finding the installation process quick and simple. The keypad also provides added security and convenience with its motion detection and night vision capabilities. However, customers express concerns regarding battery life and connectivity issues, with some reporting that the app's performance can be unreliable.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
Simple garage access
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this to replace an old keypad. Great build quality and added security of a camera with motion sensing.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello LALopez, thank you for your kind words and for sharing your feedback on the myQ Video Keypad. We appreciate the time it took to set up and experience as well. Should you need technical support in the future, please email social@chamberlain.com. We are happy to help. Thank you.
My Q video door operner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Q good service good product secured your door for home security from best buy
I would recommend this to a friend- Pros mentioned:Camera quality
Perfect Addition to Garage Door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I love being able to give everyone their own code and the camera is crystal clear. Perfect!
I would recommend this to a friend - Cons mentioned:Battery life
Good product, terrible battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product but I wouldn’t recommend it due to the extremely short battery life. We have to recharge it every week.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Chris, thank you for taking the time to review our product. We are sorry to see the myQ Video Keypad has not met your expectations. To help improve the battery life we suggest lowering the motion sensitivity which can be done within the myQ app. To do so access your Video Keypad settings page
Tap the Motion Detection tab
Toggle the Motion Sensitivity menu to select your preferred settings.
Should you need further technical support feel free to email social@chamberlain.com. We are happy to help.
- Pros mentioned:Camera quality
Pros and cons
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent image but you need to remove the battery to recharge it. Also you need to pay a subscription to store videos
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi Bill, thank you for taking the time to review our product. Your feedback is valued and will be shared with our team.
Obstinate set-up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have all my garage doors on MyQ but this device doesn't seem to stay connected to the internet. The three openers all work perfectly.
I would recommend this to a friend- Cons mentioned:Connectivity
Always going offline
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keypad constantly goes offline from my WiFi network several times each day.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello,
We’re sorry to hear about the trouble you’re experiencing with your myQ Smart Garage Video Keypad, and we’d be happy to help.
You can check your Wi‑Fi signal strength directly in the myQ app under the Video Keypad’s Device Management Settings.
To improve your connection, here are a few helpful options:
Move your Wi‑Fi router closer to the device, if possible.
Use a Wi‑Fi extender to strengthen the signal in your garage area.
The Video Keypad needs to be within 50 ft of your router when using a 5GHz network.
If you connect to a 2.4GHz network, the range increases to 150 ft.
For the best performance, we recommend connecting your Video Keypad to a 2.4GHz network.
If you're still having issues after checking these steps, please email us at social@myq.com, and include the email address associated with your myQ account. We’ll be glad to assist you further.
New gadget
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had the chance to get a review purchased as a house warming gift
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, we appreciate the time you took for rating us. We will be happy to address any issues or questions you have. Feel free to reach our support team at 800-528-9131 M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. or email us at social@chamberlain.com.
- Pros mentioned:Ease of use
Awesome Keypad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I have an extra camera to view my driveway even when someone is not using the keypad.
I would recommend this to a friend MyQ Garage Door Opener
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase....so far it works well! They should let you know that the video option is by subscription only and that they give you the first 30 days free as a trial
I would recommend this to a friendCamera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Angle of camera lacked good coverage for what I need
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, Jane. Thank you for choosing Chamberlain and for taking the time to rating our products. Should you have any questions or need further assistance, feel free to reach us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT.
- Pros mentioned:Camera quality
Perfect pad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have for kids and guest. The camera is an added bonus.
I would recommend this to a friend Erkie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit works As intended however would be nice if it had the flat mount instead of it having be purchased separately
I would recommend this to a friendGarage doo opener and so much more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product as long as you have the right garage door opener to use it with. It gives me a view that my ring can’t reach and allows codes for multiple people
I would recommend this to a friendKeypad Myq
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its hard to integrate it with existing sync module of myQ, pairing with garage controller is also difficult. Overall I couldn't integrate it with it yet and get it working.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Thank you for sharing your review with us. We would like to apologize for the issue, and we will be more than happy to look further into this matter for you. We are able to help at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
- Pros mentioned:Camera quality
Nice key pad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice keypad. comes with a camera big buttons very nice. I love it better when its on sale.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi Princeaiman68, thank you for your feedback on the myQ Video Keypad! We put customer experience and satisfaction as our priority, and we appreciate the time it took to setup and experience this product as well. We appreciate your feedback and will be shared with our myQ team. Thank you for your kind words. Should you have any comments, concerns or questions feel free to contact customer support. https://support.chamberlaingroup.com/s/contact-us
- Pros mentioned:Camera quality
Super
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great I’m in love with this item crystal clear is awesome
I would recommend this to a friend Great security/accessibility addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny as it adds security and provides accessibility to the whole family.
I would recommend this to a friend- Pros mentioned:Camera quality
Clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice video camera keypad. Great images..
I would recommend this to a friend - Cons mentioned:Battery life
Good product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. Battery life isn't the best but other than that it's wonderful!
I would recommend this to a friend