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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2351 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers frequently mention the positive aspects of the 15.6" Touch-Screen Full HD Laptop, including its responsive touch screen, strong performance, user-friendly interface, and lightweight design. Many appreciate its good value for the price and ample RAM. However, some users point out that the battery life could be improved, and a few note concerns about fan noise and the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,351 reviews
  • Rated 1 out of 5 stars

    Extremely slow and clunky user experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this thing after a week. Could not beleive how slow it was to do the most mundane tasks. Opening settings takes twenty seconds, there is a lag any time you type and webpages time out. Felt like a lemon straight of the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Wifi

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst laptop possible, gives absolutely no WiFi options and says it’s not meant to run windows on it when it’s a Windows laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bit disapointed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard is too loose. Sometimes freezes. Although price is appealing little bit disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer just under a month and it has already stopped charging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy and HP sucks! Bad customer service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this computer it’s junk! Died after 50 days and Best Buy customer service sucks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    wi-fi sucks on this machine.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't count on the wi-fi working. Mine went out after 7 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Needs a separate operating system hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device doesn’t have a separate small hard drive that only supports operating system installation which is always available in case of reinstall issues and malware problems.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waist your money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work from the moment she opened kt on christmas day. This is rhe 2nd HP thats been complet crap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wont turn on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this computer for less than 2 months. Ive turned it on probably 10 times and now it wont power up. Best buy “tech support” said to just try and return it. I wont buy this computer again nor one from best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    S mode is dumb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    S mode is dumb. Terrible idea. Spend a little more money to avoid the Microsoft coup. I returned it after 4 days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mousepad frequently gets stuck. Things get highlighted without touching anything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    FRAUD

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was used and defective "from the factory" Wasted several days of my life and several trips back to store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Zero Stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overheats and froze up when trying to set it up !!! Haven't been able to even use yet !!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was defective. HP support couldn’t help. Returned laptop to store to exchange for another brand

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overheating

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overheating occurred after several hours of using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop Went bad in one week. I had to bring it back to the store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cant turn it on post MS crowd strike day. need hel

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cant turn it on post MS crowd strike day. need help

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop ordered online-not in store.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received and not working, have to return for replacement already

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No use for a pc as a Mac user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no use for it and bought Apple Mac book 2 instead

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    A Lot Of Bang For The Buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the laptop, it’s speed and storage capacities are very good for a “budget” item. It could use some extra USB ports. The I7 processor is great for daily use as well as the touch screen.

    I would recommend this to a friend