Customer Ratings & Reviews

While the printer is an overall good product, there are a few issues. One, the printer has a tendency to curl the paper during printing Second, when sending multiple files to be printed, it seems to have limited memory to deal with this.

Like the printer for the most part. Does not get 5 stars because there are some compatibility issues between printer software and drivers and Windows 11. Brother is blaming Microsoft. However, it is their software/drivers. Feel they have the responsibility to update their software.

Store didn't have any ink 229 XL for this printer.

Very happy with this printer and its features. Works better than old epson.

good printer ink lasts but slow when printing colors or sending a fax

I cannot make the printer connect to my desk computer. I want .pdf documents mailed but cannot get them into the computer.

Works great. Like the wired and wireless options. Timely shipping.

Very heavy. Expensive ink cartridges. WiFi sometimes slow.

I had high hopes for this printer. The second day I was using it to print my business labels. It started leaving a dark red line down the center of every label. I followed all the prompts to try to get it to stop doing that without any luck I will be returning it this week.

On balance over the ten months we have had this printer, it has worked less than it has not worked. It repeatedly refuses to connect to our computers over wifi. I have been able to fix this a few times after several hours of trying everything, but as of today, nothing is working. And guess what - the warranty is apparently only ten months; it expired two days ago. What a piece of junk. Don't throw your money away on it.

Do not buy this printer. It is slow and blows through ink even when printing mostly black and white documents. The multipurpose (envelope) tray is too small and wrinkles the envelopes when printing. The printer periodically defaults to double sided print when neither the printer or the document is set to double sided. This is the worst printer I’ve ever owned. I will be getting rid of it and replacing it with a different brand.

We are a small church that prints 35 bulletins weekly. We bought this printer in April 2025 and it died in July They gave us a new one but that voids your extended warranty. Got the new one 8/2025 but they made me purchase another exted. warranty. Printer is broken again Oct. 2025. BUYER BEWARE!

POOR PRINTER , JUNK BROKE OUT OF THE BOX. LOST $100.00 TO WARRANTY. REFUNDED WITH BEST BUT GIFT. WOULD NOT RECOMMEND THIS PRINTER OR BEST BUY. STAPLE WILL REFUND ALL OF YOUR MONEY IF PRODUCT IS DEFECTIVE IN CASH OR CREDIT CARD NO QUESTIONS ASKED.

Very expensive toner that runs out very quickly. Afraid to even try off brand toner.

Horrible printer, terrible customer service from Brother.

This printer only uses Brother ink and has cost me over 300 a month in printer in absolutely a waste of money.

The paper gets heated as it prints and is then curved and does not lay flat.

The Brother MFC-L3780CDW Wireless Color All-in-One printer is an exciting addition to the world of home and small office printing. With its impressive array of features, it brings a lot to the table, but there are a few areas where it could use some improvement. Let's start with the positives. The MFC-L3780CDW offers an extensive set of functions that make it a versatile choice for both home and office users. Its wireless connectivity ensures that you can print from your smartphone or laptop with ease. The color printing capability is a standout feature, offering vivid and sharp prints that are perfect for professional documents and colorful presentations. One of the most appreciated aspects of this printer is its fast print speed. It's capable of churning out 25 pages per minute, which is quite impressive for a printer in this price range. The automatic document feeder (ADF) is a great time-saver, making it a breeze to scan, copy, or fax multi-page documents. The 250-sheet paper tray capacity means fewer interruptions for paper reloads.Moreover, Brother has a solid reputation for reliability, and the MFC-L3780CDW lives up to this reputation. It's a workhorse that can handle a heavy workload without breaking a sweat. The user-friendly touchscreen interface makes it easy to navigate through the printer's settings and functions, even for those who aren't tech-savvy. Now, let's delve into the shortcomings. One of the noticeable downsides is the size and weight of this printer. It's quite bulky and heavy, which might be an issue if you have limited desk space. The design could be more compact and aesthetically pleasing.Another drawback is the cost of replacement toner cartridges. While the initial purchase price is reasonable, the long-term cost of consumables can add up quickly. It's important to consider this ongoing expense when budgeting for this printer. The scanner quality is decent, but it's not the best in its class. If you need high-quality scans for professional purposes, you might want to look at dedicated scanners. The same can be said for photo printing – while it's passable for basic needs, don't expect gallery-quality prints. Finally, Brother's mobile app, while functional, could use some improvement in terms of user-friendliness and features. It's not as intuitive as some of the competition. In summary, the Brother MFC-L3780CDW Wireless Color All-in-One printer is a reliable and versatile workhorse with impressive color printing capabilities and a range of useful features. However, it's let down by its bulky design, ongoing consumable costs, and slightly subpar scanner and photo printing quality. For those looking for an all-in-one solution with solid overall performance, this printer deserves a 4 out of 5 stars. With some improvements in design and consumable costs, it could easily earn a perfect score.

I felt that scanning needed exrtra steps for saving scans in the location where i wanted to have them so retured it and purchased an Epson scanner.

You keep changing the model numbers and this is supposed to be better than the one I had but it is not for the price. Then we tried to buy another one and now they are out of stock