Customer Ratings & Reviews

On January 22, 2025 I went to bestbuy.com to order a new HP OfficeJetPro 9125e and was redirected to the HP.com Store where ordering the printer and extra ink cartridges were easy and seamless. Delivery was prompt. I unpacked and plugged in the unit. You first have to download the HP Smart app. I required this printer to recognize several devices for printing and scanning purposes. It was the most painful process that i ever experienced and the printer or scanner did not recognize any of our PC's without multiple convoluted steps. HP online chat assistant Fahad valiantly assisted me with one device. Nothing about this was 'plug & play' so be prepared. Also the touch screen is very small so if you have large fingers you will have a very difficult time navigating. HP made the printing world more complicated with this product.

I have owned 10 HP printers in the last 20 years. I wanted a different HP model, but decided not to wait, and got this 9125 at the store instead. After 1 day of use (maybe 40 pages used) I did an HP update, that totally froze the internal software in the machine. My 'computer tech' told me it is a constant issue with HP, and never recommends updates. I returned it, and got a Brother thru Amazon

I am glad i made this purchase. This all in one works very well and gets the job done.

Air print is great! Reliable and dependable. Just what I needed for occasional printing needs.

Love everything about it! The app is an added, easy bonus!

Worked good until it didnt. Dealing with hp for printer under warranty is a nightmare. Said it would take until dec 3 to get a replacement printer unless i pd expedited shipping. I pd for that. Printer comes without printhead and since mine was stuck on the right they had to send a printhead and starter ink. That caame the day after. The printer wouldnt align, then it kept saying cartridges leaking. Had to call hp, and was on the phone 3 hrs and still no good. Was told they had to send out new head and cartridges. Thwy would expedite,. Im still waiting. Had to call again, 4 days later was told its still processing, to call back in 48 hrs. And it would be nice to talk to someone that you can understand, not broken unintelligible english.

NEVER buy an HP printer. It is the biggest headache I have ever had. There were so many issues with the setup-- most notably the ink cartridges-- and I had to return it. Literally horrible in all realms. Essentially: HP had a scam awhile ago because their printers were rigged to only use HP cartridges. The thing is, though, is that many of the printers don't even recognize HP cartridges. I have stayed on the phone for hours with HP personnel so that they could fix the issues that kept occurring with the cartridges being unrecognizable and apparently it's a very large issue. I strongly recommend buying from a different brand that isn't such a hassle.

Stalled in setup. Can’t activate software, so I can’t access control screen on the Printer. HP support has been unhelpful on online chat or on phone chat (no callback). But here’s the odd thing: I am able to print from three devices; I can’t, however, use the control panel on the printer, so I won’t be able to use it as a copier. VERY unhappy with this product.

Not worth the plastic the printer is housed in. I am about to trash my third HP PRINTER. One minute it works perfectly, the next minute it crashes. Each time it's a different issue and no resolution possible, suggesting faulty software. Will not buy ever again

After having problems with my Epson, I decided to go with a HP. Bad move. Unboxed it. Set it up and then it stopped communicating via WiFi and USB. Works like a champ making copies, but I didn't pay for a copier only. Into day 3 with HP Tech (lack of) Support. I've given them a deadline of noon today. If it's not fixed it's going back. Absolutely ridiculous that it was faulty out of the box.

Primarily used for scanning as ink would run out quickly. Maybe printed 100 pages total. Now the cartridges are stuck and won't print or scan. Minimally used, now broken and "out of warranty" based on HP support team. Would not recommend

Turns out if you dont have the subscription, it will disable the printing features…

This should be illegal. You pay $400 for this printer, it won’t work unless you have internet access and they make you sign up for a subscription to use the printer or pay $179 for ink.

Horrible. Slowest most unreliable printer I have ever used.

Do not buy an hp printer they are the worst printers you can buy