Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 6568805
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Vivobook 14's performance, ease of use, battery life, price, size, and lightweight design. Many appreciate the RAM's upgradeability. However, some users note that the screen quality and touchpad could be improved, while others find the fan noise and number pad functionality less than ideal.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Decent after removing S-Mode.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its cheap and fairly decent. It is locked down into S-Mode and removing that restriction was not very easy... When I finally removed smode, it is a light use computer. S-Mode would be great for kids or even seniors.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheCannon,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, even when I have 20 tabs open. It does not slow down
I would recommend this to a friend - Pros mentioned:Processor speed
Review for great Laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying this laptop for work. Fast and reliable! Would recommend
I would recommend this to a friend Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer for the price!! Works good for what I need it to.
I would recommend this to a friend- Pros mentioned:Performance
good choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop offers excellent performance for its price.
I would recommend this to a friend Interesting and uniquely fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I immediately noticed the numeric keypad on the trackpad and was skeptical, but my wife loves it. She was looking for a slimmer laptop that worked for her and this was it!
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product at a best price! Does everything college student needs.
I would recommend this to a friend- Pros mentioned:Performance
Great Low End Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great low end laptop, does everything I need without any issues.
I would recommend this to a friend - Cons mentioned:Touchpad
Really bad computer, don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst computer I have ever owned. Bought for my daughter for college. In less than a year several of the keyboard buttons stopped working (had to buy an external keyboard because Bestbuy couldn't figure out why, not dirty, updates were all in place, etc.). Now, with only a years use, it won't turn on. Neither Asus nor Bestbuy will stand by this purchase, which is real nice. I expected more from both, but neither would do anything to help other than tell me I can pay them $200-300 to fix a computer I paid $250 for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LucasO,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if this laptop will no longer power on. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. The keyboard not working and this laptop not powering on after a year of usage are random problems. If the laptop will not power on, boot up or it's just black screen, do the following. Try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but stays on black screen after at least 10 minutes, repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great computer for school
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my son for school. He is pleased with the performance. The size and weight of it are very convenient. He uses it for his classes, writing, and web browsing. It's a solid little computer.
I would recommend this to a friend- Pros mentioned:Ease of use
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great easy setup great purchase quick startup
I would recommend this to a friend - Pros mentioned:Processor speed
laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good speed, opens fast, fan has multiple settings, no lag,
I would recommend this to a friend Gift
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband surprised me with this because i read a lot and the screen is so much easier than my phone screen to read on.
I would recommend this to a friend- Pros mentioned:Performance
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop. Perfect for college work. No issues so far.
I would recommend this to a friend Great laptop and very reliable.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop and very reliable. I use it all the time for online gaming.
I would recommend this to a friend- Pros mentioned:Processor speed
Asus labtop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little labtop loads apps fast would recommend this product
I would recommend this to a friend Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, have it more than a year no problems so far.
I would recommend this to a friend- Pros mentioned:Ease of use
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect laptop and it’s very good to carry around to school
I would recommend this to a friend - Pros mentioned:Ease of use
Great deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Good memory. Easier to install and handle
I would recommend this to a friend Perfect for school
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for school! I had to return my previous choice due to the price but glad I found this gem that is just about the same as the one I had to return
I would recommend this to a friend