Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 6568805
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Vivobook 14's performance, ease of use, battery life, price, size, and lightweight design. Many appreciate the RAM's upgradeability. However, some users note that the screen quality and touchpad could be improved, while others find the fan noise and number pad functionality less than ideal.
This summary was generated by AI based on customer reviews.
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not my expectations, it’s a good computer but minimum access for what I needed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CttH,
Thank you for sharing your comments regarding the ASUS Vivobook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404040400-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stay away from it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is not user friendly. And windows s mode will give you very hard time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear K Patel,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed, Ram
Great lap Top for Personal Use and work at home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very impressed with this laptop - It's a great buy as it small lightweight and powerful enough for all my personal work and for some business work from home It is fast extremely responsive and has enough memory for my personal use I used a HP with a i7 processor for many years and at first, I was not sure a i3 processor will be fast enough, but this laptop surprised me I will recommend anyone who is looking for something small compact and yet powerful this laptop has it all Thank you
I would recommend this to a friend Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is extremelyyyyyy slow. DONT BUY this laptop because it’s cheap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tys M,
We sincerely apologize for the slow system issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
- Pros mentioned:Performance, Processor speedCons mentioned:Number pad
ASUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for work after my last laptop stopped working and so far it has worked perfectly. I like the speed, price and performance, the one thing that I don't like is the number pad.
I would recommend this to a friend - Pros mentioned:Ram
Nice Upgradeable Laptop - Rare at this price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a STEAL for this price. Getting rid of S mode is easy. I cloned the 128 GB drive to a 1 TB M.2 drive I already had sitting around and it worked perfectly. I plan to upgrade the 8GB of memory (has one open slot). It's very sturdy and responsive. I highly recommend it at this price if you are looking for a bargain. Thanks Best Buy!
I would recommend this to a friend - Pros mentioned:Battery life, Processor speed
Good one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got my computer to work remotely, is fast reliable and the battery last a good amount of time!!! Perfect choice
I would recommend this to a friend - Pros mentioned:Processor speed
Asus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this laptop. It is really sleek and it moves really fast.
I would recommend this to a friend - Pros mentioned:Performance
Great product... just keep in mind the graphics...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, just take into account that the description is incorrect in the graphic section.... It says they are Intel Iris Xe when in fact they are Intel UHD. Otherwise the equipment is very good for office work and streaming, or an excellent entry laptop to give as a gift.
I would recommend this to a friend - Cons mentioned:Touchpad
Great computer for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my son for school. The Chromebook we had wasn’t good and this one is so much better. I don’t care for the touch pad being on same area as some of the numbers and punctuation marks etc but it’s more of a preference. It doesn’t have any negative impact on the computer working great
I would recommend this to a friend - Cons mentioned:Screen quality
Good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer, purchased for school and does everything i need it to. Display could be a bit better but overall very good.
I would recommend this to a friend - Cons mentioned:Number pad
Great buy for everyday tasks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greta laptop for the price! The number pad thing can be glitchy sometimes but I just have that feature turned off
I would recommend this to a friend - Pros mentioned:Ease of use
Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a back up laptop for email & games. Very well made and at 14 inch and portable. Highly recommend
I would recommend this to a friend - Cons mentioned:Screen quality
Returned it because it was slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it because it was slow and screen stopped working. It was very basic laptop to begin with but had issues with in few days so returned it within the 10 days.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zenmaster,
We sincerely apologize for the issues you've faced with the ASUS Vivobook 14 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404026152-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best gaming laptop on a budget
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect in every way after I upgraded the ram from 8gb to 32gb. I know that was over kill but the laptop is more than enough to handle what I use it for. The battery also isn’t the greatest. Your kinda stuck to the outlet. 45 minutes max unplugged.
I would recommend this to a friend- Pros mentioned:Performance
Good for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price, works as expected. Had some issues with Windows 11, but that is not ASUS or Best Buy's fault.
I would recommend this to a friend - Pros mentioned:Ease of use
Great for an entry level laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's easy to set up. It was installed with Window S it no big deal to removed the S.
I would recommend this to a friend A good basic laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good bargain , gets the job done, just the thing for email and you tube, maybe a little shopping
I would recommend this to a friendHigh Marks For Low Expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is actually GREAT for the price I paid. You can't beat a windows laptop for less than $300, especially for my specific use case - a simple internet machine. Just don't go heavy on the tabs to prevent it slowing down.
I would recommend this to a friend- Pros mentioned:Processor speed
Great Laptop!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is in beautiful condition. Runs very fast. Has amazing picture/screen quality.
I would recommend this to a friend