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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 484 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo's overall and drying performance, ease of use, quiet operation, roomy capacity, and convenient detergent dispenser. The design is also considered a beautiful touch. However, some customers have concerns about the long cycle times and the machine's heavy weight. Other less common issues include wrinkle reduction, overall size, and maintenance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 484 reviews
  • Rated 5 out of 5 stars

    Game changer, life saver

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this combo, the fact you never have to worry about switching clothes over or forgetting about them in the washer just to have to wash again, amazing!!! Have always loved Samsung products and I know this will exceed our expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer/dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but alittle more instruction would have helped...Great Installer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laundry is much easier with this machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good machine. Samsung will need to work out some kinks with the design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thing!! We were so bad at flipping the luandry over and having to rewash. Now we start a load and never think about it until we need it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems like a great upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t received the product yet but I love my old Samsung washer and dryer that did me well throughout 5 years. I sold them still in working condition. I also have the Samsung Bespoke Smart Fridge and am happy with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased this item it is a top-notch quality item.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very convenient, needs to be worth it.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient, but sometimes it takes a while to dry. Having service issue and having a bit of trouble getting service scheduled.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      David, we understand the significance of a working washer-dryer combo set in your household. Let us help you out.

      Please refer to page 82 of the combo unit's manual under "Items are not dried" to learn the possible causes and their solution:
      https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please include reference number 1151277972 in your message so our team can locate your information.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Samsung washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting a all in one washer/dryer was a smart investment. Great features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Repair parts are NOT available in North America

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repair parts are not available for this unit. I've tried every possible avenue to obtain a lint screen (critical for this unit to function) from Samsung, Samsung Parts, and local Samsung-authorized repair. The screen is NOT available, turning this $2000 appliance into a vey expensive and frustrating paper-weight. Shame on Samsung for sellimg an appliance that they refuse to support.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Erik S,

      A lint screen is essential for safe and proper operation, and not being able to obtain one understandably leaves you feeling stuck and disappointed. That is not the ownership experience we want anyone to have.

      We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your home appliance.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number 1152189399 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    2-1 convivence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. I really enjoy the idea of 1 appliance in order to make room for storage in my laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best wager and dry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the most effective washer I ever had, and if you choose the wrinkle less option, it is like you got it back from dry cleaner. Love it.

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 3 out of 5 stars

    no good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not for large families, it takes a long time to dry and sometimes you have to add more time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know the frustration of dealing with a dryer taking a long time to dry, Mecha. We're here to help.

      Here is a link to troubleshooting steps for when your dryer takes too long to dry. The link also provides resources to check for cleaning the lint filter, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options.

      The dryer cycle takes too long:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long

      We've also included a guide about properly loading the dryer for reference.

      The best laundry load size for your Samsung dryer:
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147308838) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Washer dryer combo. Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer dryer combo are fantastic! It is efficient and I love the fact you get all the notifications through out the wash and dry cycles. I can also stream my music to the washer dryer combo while I am in the laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stellar

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine works beautifully! The ease of loading all our laundry just once without switching machines is a dream come true!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE EXPERIENCE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a washer-dryer combo from Best Buy, and the entire experience has been a nightmare. First, the delivery was delayed twice without proper notification, leaving me scrambling to rearrange my schedule. When the unit finally arrived, the delivery team left it in the middle of my laundry room and refused to install it, even though I had paid for installation. To make matters worse, the washer-dryer combo turned out to be defective. It stopped working within a week of use. I called customer service, and the response was shockingly unhelpful. I was bounced between departments, given conflicting information, and ultimately told it would take weeks to get a technician out to inspect the unit. Now I’m stuck with an expensive, non-functional appliance and no clear resolution. This was my first major purchase from Best Buy, and it will absolutely be my last. Their lack of accountability and poor service is unacceptable. I would strongly recommend looking elsewhere for your appliance needs. Brian

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Exactly what I have been expecting plus more

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I planned on buying one and after his passing it was something I then debated about. Ultimately I bought it and I am extremely happy just as my husband would have been. Our family absolutely love it

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance
    Cons mentioned:
    Cycle time

    Rated 1 out of 5 stars

    Too long to wash a load.$

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice all in one washer/dryer. Washes very good. However the down side is; It takes tooooo long to wash. 5 to 6 hours to wash and dry one load.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Cisco O,

      I can see how waiting for a load to finish can really throw off your day. Let's take a closer look and see if there's a way to help it run more efficiently.

      I've shared a Samsung support link below to help troubleshoot your washing machine if it's spinning poorly. The page includes six checkpoints, each with step-by-step guidance. It also contains hyperlinks to additional resources for further assistance.

      Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1149567582 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one, work perfectly and send message when done the cycle, work with power outlet 120volt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung AI washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking unit. Look forward to save time and energy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little all in one device. If you are replacing an older style and have it vented outside than you will end up having that vent hole in your wall exposed .

    I would recommend this to a friend