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Customer reviews

Rating 4.5 out of 5 stars with 481 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers express satisfaction with the 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo's overall and drying performance, ease of use, quiet operation, roomy capacity, and convenient detergent dispenser. The design is also considered a beautiful touch. However, some customers have concerns about the long cycle times and the machine's heavy weight. Other less common issues include wrinkle reduction, overall size, and maintenance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 481 reviews
  • Rated 4 out of 5 stars

    Very good Item

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, it has a variety of cycles with good explanations of when to use each one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sad suds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time delivered- item was dented and sent back. When delivered 2nd time, unit also had small dents-was not properly installed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello StephenP,

      To better assist you with receiving a dented unit and your feedback about your delivery and installation experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great so far, my only regret is we shouldve purchased sooner

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year of service the washer has failed. It will not drain after the rinse schedule. We will see how good the Best buy warranty is.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JohnC,

      We understand how you feel when the laundry combo is not draining. Let's help you.

      Below is the manual link with steps to help with your unit. Please refer to page 79 under "Does not drain and/or spin".

      User manual
      https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151755633) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 2 out of 5 stars

    Mix feeling's.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for about 2 weeks maybe 3 and it needed to be serviced. It said it doesnt have an adequate water supply. My water hoses and water pressure is fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A real game changer for all in ones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your clothes come out clean and dry and can do a medium load in about 2.5 hrs. Great if you have a toy hauler with hookups in the garage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer and dryer!!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo it’s amazing, lots of functions to help the laundry.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    RETURNED RIGHT AWAY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    READ THE REVIEWS BEFORE PURCHASING MOST WERE GOOD SO I DECIDED TO PURCHASE. BIG MISAKE, I PUT IN A LOAD OF JEANS AND TOWELS THAT TOOK 4.5 HRS. REGULAR LOAD OF CLOTHES TOOK A DECENT AMT OF TIME BUT WHAT I DIDNT CARE FOR IS THE FACT THAT YOU OBV HAVE TO STOP THE DRYER CYLCE IF YOU WANT TO ADD DRYER SHEETS.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi,

      Thank you for choosing Samsung for your laundry needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day!

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Awesome washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really surprised me, I'm super satisfied with the technology of this machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washwr is the best thing could hallen in my life!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Combo washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, save time convenient, good quality, never disappointed buying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Combo washer dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as advertised Nice to not have to move clothes from washer to dryer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken machine with NO HELP FROM SAMSUNG

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this machine November 2024 and February 2025 it stopped working: the touch screen wont allow me to turn on the machine just like that after perfect working for just 2 months. It is now a lemon and Samsung is of no help: US turn me over to latin America and they send me back to US and believe it or not the person hung up on me. $2,000!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Andrew,

      The washer is essential in every household. Let’s gather the information you need to ensure your clothes are clean after each cycle.

      The link below will help you ensure that you have clean clothes once the cycle is complete. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.

      Samsung washing machine power issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01203022/

      Should you need more assistance with the washer and dryer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148421754) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine! Wife loves it. Throw it in and it’s done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing - washes and drys clothes in one cycle, lots of modes to choose from. Overall very happy with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful function washer and dryer combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another beautiful washer and driver from Samsung. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung all in one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and is quiet but you have to get used to a long cycle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/Dryer Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome technology packed unit. Considering purchasing another unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the investment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very happy with the product. It does everything thats needed with a lot of nice little features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ❤️

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this guy! Takes a little while on AI Wash but what a convenience to not move clothes around.

    I would recommend this to a friend