Customer Ratings & Reviews
- Model:
- WD53DBA900HZ
- |
- SKU:
- 6569235
Customer reviews
Rating 4.5 out of 5 stars with 487 reviews
(487 customer reviews)Rating by feature
- Capacity4.8
Rating 4.8 out of 5 stars
- Dry Time4.2
Rating 4.2 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo's overall and drying performance, ease of use, quiet operation, roomy capacity, and convenient detergent dispenser. The design is also considered a beautiful touch. However, some customers have concerns about the long cycle times and the machine's heavy weight. Other less common issues include wrinkle reduction, overall size, and maintenance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Washer/Dryer Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome technology packed unit. Considering purchasing another unit.
I would recommend this to a friendRated 5 out of 5 stars
Worth the investment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very happy with the product. It does everything thats needed with a lot of nice little features.
I would recommend this to a friendRated 5 out of 5 stars
❤️
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this guy! Takes a little while on AI Wash but what a convenience to not move clothes around.
I would recommend this to a friendRated 5 out of 5 stars
AWESOME!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is AWESOME! Couldn’t be more pleased with the quality and aesthetic of this all-in-one.
I would recommend this to a friendRated 5 out of 5 stars
Samsung BespokeOne washer and electric dryer combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer and dryer machine is fantastic! It helps you to save time and electricity
I would recommend this to a friendRated 5 out of 5 stars
Best washer and dryer all in one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really recommend this washer and dryer! Customer service was on point as well!
I would recommend this to a friendRated 5 out of 5 stars
Excellent washer/dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer dryer space saver great product 100% recommended
I would recommend this to a friendRated 5 out of 5 stars
Great product!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this unit! It works great and saves us time!
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works so wonderfully! I should have bought this years ago!
I would recommend this to a friendRated 4 out of 5 stars
Bespoke Samsung combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful, but need to figure out stuffs before use.
I would recommend this to a friendRated 5 out of 5 stars
Samsung Washer /Dryer Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it takes less space we really like it. No issues
I would recommend this to a friend- Cons mentioned:Cycle time
Rated 1 out of 5 stars
A horror
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product definitely not as good as advertised. Clothes never seem to get dry, even super small loads take over 2hours to dry. Not worth the hype or price! Missed my return window otherwise definitely would have returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that doesn't fully dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147877524) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Cycle time
Rated 1 out of 5 stars
For now the purchase idea is not good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea of one in all is good but it still needs a lot of improvement. But washing and drying takes almost 7 hours—it's a failure for Samsung. They'll probably improve, but for now, I wouldn't recommend it to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Portillo,
We are aware of the significance of having functional appliances at home. We are here to assist you with your laundry combo.
The Laundry Combo detects your laundry's type, weight, and soil level and then selects the wash cycle settings accordingly. If your laundry is heavily soiled, the Laundry Combo will add more detergent, washing time, and rinse count, and it will select appropriate settings to handle delicate items.
We'd be delighted to speak with you and discuss how we can assist. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148588699) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Rated 5 out of 5 stars
All in One
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product it has the looks, quality and performance
I would recommend this to a friend- Cons mentioned:Wrinkle reduction
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely hate this machine. regret buying. Everything comes out so wrinkled. Never had this issue with my old dryer that cost $300. Paid all this money to have my clothes look like wrinkled newspaper
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Edwin,
We are aware of your disappointment with your laundry combo. We want to assist you.
Please click the link below to prevent your clothes from wrinkling after using the dryer. Check the embedded words on the steps.
Laundry is tangled or wrinkled after washing
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148529293) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Rated 1 out of 5 stars
Garbage Product.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pile of garbage! Dumps entire container of fabric softener each cycle. Contacted Samsung who tells you to take apart a filter after every wash and clean it. Unacceptable. Garbage product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link to the user manual; kindly go to page 41 for a guide on how to change the amount of softener that will be used each cycle.
User manual.
https://downloadcenter.samsung.com/content/UM/202407/20240715104812449/OID74251_IB_T-PJT_WD8000D_7LCD_EN_CFR_MES_240712.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147929763) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Rated 3 out of 5 stars
Long dry even on high
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate because it takes 2-3 times to completely dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your dryer always functions at its best, SalenaS. Let's help you.
We recommend following the resources below to rectify your dryer's drying performance. Please browse the hyperlink and watch the embedded video (See hyperlink "clean the lint filter") for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149942563, to help our team locate your information when you message us.
Have a great day.
-John
- Cons mentioned:Maintenance
Rated 1 out of 5 stars
Lots of maintenance issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This expensive machine is a great idea, but it has constant maintenance issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We understand how you feel regarding this washer and dryer. We are here to help you in any way possible.
We would like to speak to you directly to gather more information about the maintenance concern and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149357890), to help our team pull up your information.
Have a great day!
^Rodel
Rated 1 out of 5 stars
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer keeps stopping and saying there’s an issue with the drainage system. Can’t find anything blocking the drain or issues with the filter. Hasn’t even lasted one month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KatieL,
We are aware of the difficulties you had with your laundry combo. We can give you the information you need.
We shared the manual link below for steps to help with your concern. Please refer to page 79 under " Does not drain and/or spin."
User manual
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151877279) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Rated 1 out of 5 stars
Poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled item the customer service on the phone was horrible. I communicated through out the waiting for my delivery was told it was on its way. I called at 9pm to see what happened to my delivery was told my delivery was now going to be until next week and I was hung up on. Will never spend my money here again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChiroyaG,
Thank you for choosing Samsung for your laundry needs. We're sorry to hear that you had concerns with the delivery of the fridge, for which you later cancelled the order. We would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly



































