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Customer reviews

Rating 4.3 out of 5 stars with 930 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize this 14" laptop as easy to use, portable, and affordable, praising its performance for everyday tasks. Positive feedback also highlights its lightweight design and adequate size for portability. While some users experienced issues with the screen and limited memory, the majority found the laptop to be a good value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-930 of 930 reviews
  • Rated 1 out of 5 stars

    came with a bad battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this laptop for school. used it on and off for about 3 weeks before class. night before class I plugged it in so it would be fully charged for the next day. Go to turn it on to find out it did not charge at all. I have reset everything, tried a different charger everything google has told me to. it has been more than 15 days so I can't return it and now have to try to use my warranty to get a new battery. I did not save the receipt, which is my bad, but it was working find so I thought I was all set. I've never had a brand-new device not charge and come with a bad battery. go with a different laptop this one is a headache.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t even turn on

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for nursing school and as soon as it came in I plugged it in for a few hours before setting it up. When I tried to turn it on the screen flashes and goes black. I didn’t have the money to pay for a warranty so I just wasted so much money on a computer that doesn’t even work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow bootup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow bootup Not fast enough for me to use . The bootup is extremely slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy ! Useless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY! I’m so annoyed I bought this laptop for work and it literally does not work. It constantly freezes and internets begins to lag especially when I’m on team on zoom. I’m even more annoyed because they only give you 14 days to return and literally after the 14th day is when all of this nonsense begin. This laptop is useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware Windows 11 S-mode

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop does not load non-Microsoft programs when in S-mode. I did not know this and spent hours online with the GeekSquad, and they didn't know why I could not load Chrome browser or even run the GeekSquad remote troubleshooting software. Microsoft says S-mode can be disabled, but I was unable to do it. Finally gave up and returned the laptop. Wasted half a day on this!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hp laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is slow and I have to reset the clock every time I log in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash straight out of the box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute trash. Right out of the box and it was glitching and slow. Wouldnt even open the internet. I tried resetting, turning on and off, everything. Piece of junk. You get what you pay for. I will be returning this garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy It’s slow and takes forever I will be returning .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Slow returned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically got what I paid for, returned item, laptop was So So Slow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    very slow computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so slow. couldn’t even surf internet. returned it right away.

    No, I would not recommend this to a friend