Customer Ratings & Reviews
- Model:
- GTW485ASWWB
- SKU:
- 6570096
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the washer's cleaning performance, ease of use, and large capacity as major benefits. The spin cycle is also appreciated for leaving clothes only slightly damp, and some find the price to be economical. However, some customers have noted concerns about the noise level and reliability, as well as potential balance issues.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was great..,Works well …would recommend to others!!!
I would recommend this to a friend- Cons mentioned:Noise level
Washer Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When washing machine makes a lot of noise. I addition, the softener does not go thru the hole
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your new washer may sound different from your prior unit because of the newer technology. Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. We recommend you review the support article on the GE Appliances website titled: "Top Load Washer - Normal Sounds." When using fabric softener, be sure to select the "Extra Rinse or "Deep Rinse" option. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this washing machine. The tub is huge.
I would recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome very nice for the price the way it wash awesome
I would recommend this to a friendGE washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is a nice upgrade. Washes clothes really well.
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the washer, so far everything is ok
I would recommend this to a friendLets see
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the laundry, i just bought it, but it looks good
I would recommend this to a friend- Cons mentioned:Noise level
Loud cycles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very loud. The installer mentioned that it was loud at first. But, it never got better.
No, I would not recommend this to a friend Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pickup from warehouse, bring it home to unload and setup. two loads after running break-in. It wouldn't go through the spin cycle. After talking to Best Buy, I had to call G.E. to set appointment for repair. They didn't have any close appointment's, so Best Buy replaced it, after going through all the hoops. Still worry about this machine, if it's going to do the same thing!!
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call in a repair after the 1st load, due to belt came off.
No, I would not recommend this to a friendBB lost my replacement order
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work on first use. Didn't drain or spin. Ordered a replacement but apparently Best Buy lost my replacement order. Been without a properly functioning washer for 3 weeks now waiting for the replacement, but received no text alerts that the replacement would be arriving tomorrow. Logon to their site and see no pending replacement orders. Reach out to their support and they have no record of the replacement order. Their solution: want me to wait yet another 3 weeks for another replacement. All the while ignoring the fact that I have had to pay out of pocket time & money to go to a laundromat instead and now they want me to do that for 3 more weeks and don't even have the courtesy to offer to make this right in way.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Would not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy my older ge washer 15 years old was a better machine worse purchase I ever made in my life. New products will never last as long as older products. Obvius ge has not done qa testing of sound level during actual machine use.Thums down sorry I made purchase.
No, I would not recommend this to a friend Retired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too soon to comment, too soon to comment too soon to comment
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your initial thoughts! We’re confident your washer will continue to meet your needs, and we'd love to hear more about your experience as you use it. Lauren@GEAppliances
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are having problems with unit it’s not easy to use. Have to wash clothes twice to get the soap and softener out.
No, I would not recommend this to a friendGn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average price Quality It shakes a little being new, I don't understand why it has the size to hold the king size
No, I would not recommend this to a friendTears Up My Wash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It tears up my sheets and towels! Today it tore my nice mattress pad to cottony shreds. I washed it on bulky and loaded per their video instructions. I wash my towels and sheets on the “towels and sheet” setting. It twists them and rips them. Jean, slacks and sleeves get twisted tightly, too. I hate this washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this happened and recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. -Vikki@GEAppliances
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on 6/18/2025, broke on 7/27/2025. Literally didn't even last 6 weeks. Best buy won't allow me to return and GE cannot get me an appointment for someone to even come look at it until August 12th. Terrible
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your new washer stopped working and you had to use your warranty. If you are still having an issue with your washer, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Joyce@GEAppliances
Loud banging during rinse and dpin cycle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On our third load of clothes the washer drum began to slam the inside walls of the washer. So much the washer was moving around the floor. I checked to see if the washing machine was level and it was. I repositioned the clothes multiple times and it still made a slamming sound. The only thing I can think was the washer drum must be out of balance or possibly broken. I processed a return and pick up through the Best Buy App. The person who assisted me on the return and scheduled a home pickup was excellent. Best Buy customer service is always great experience.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out and sharing your experience. Based on your description, it sounds like the wash load was out of balance. During an out of balance load, the basket will "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. In an out-of-balance load condition, the tub may meet the cabinet of the washer. If the issue continued after checking to ensure it was level and attempting to redistribute the load, we would have suggested having our trained service team check the unit. We hope we can restore your faith in our brand.
Don't buy engery efficient washers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sorry to say but this washer is not worth a darn. My first load was sweats all the same color didn't come clean at all.Wash these item twice ,still look the same. Then wash kitchen towels let soak and towels didn't come clean. Rewash and still look the same. The old washing machine was the best. Technology sucks. Not happy Thanks
No, I would not recommend this to a friendGE Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 3 weeks, the washer did not operate. I called GE and it will take a few weeks to repair as he needed to order the parts.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your washer not operating. We recommend continuing to work with our service team directly and we're confident they will provide a resolution.