Customer Ratings & Reviews

My wife just loves her new laptop computer so much more efficient than the old one.

Excellent price Would 100% recommend great for college students.

Excellent laptop and tremendous service! Great but!

While I had high expectations for this laptop as I was buying it brand new, I have been disappointed in the months since I purchased it. My previous laptop of 5 years finally kicked the bucket, so I purchased this one as a replacement because I need to have a laptop for my school and work. I have had numerous issues with the laptop's audio (cracking, not making sound at all, glitching, etc.), as well as it shutting down and generally being incredibly difficult to troubleshoot minor issues. It works a bit better than my old one (which is expected when comparing brand new vs. five years of heavy use), but given the opportunity I would not purchase an HP device again.

Had geek squad did not fully set up the printer had a follow up they did not show up disappointed

Decent laptop. Would be better if there was a keypad.

Very nice. I like to use this computer.It is easy to carry when I go to work.

Haven't gotten into too much usage, but what i see I like.

I enjoyed my experience. Great customer service. Friendly and helpful staff.

Overall nice purchase! I would recommend to anyone who is going to college

Good laptop with high speed WiFi and clear image. Perfect for school!

Great laptop. So easy to use! Great customer service.

Still learning to use a laptop. Fast opening and excellent quality color

Great product. Used to help me pass time, while out of work.in recovery.

Very easy to setup and run. No problems with wifi or wireless devices

If I could give it 0 stars I would. An employee at Best Buy suggested this laptop. I assumed he would know if it was a good laptop for what I told him I needed. I bought it for over $700. A year after I purchased it the screen went blank. Two days after the warranty expired. Then Best Buy wanted to charge me over $80 to just send it to have it fixed. That's without the cost of actually fixing it. I could send it out to someone myself and save $80. This laptop is a piece of crap. All Best Buy did was try to take advantage of me. I'm elderly and have a very limited income. I'll never buy any electronics from this manufacturer again. I will also shop somewhere else when I need anything pertaining to electronics. Just a warning before you purchase anything. Make sure its from a manufacturer who stands behind their product, as well as a retailer who is willing to try to make things right if there's a problem. Especially on a product they recommended. You can also find my review on other sites like Yelp.

Excellent laptop. It has the best specifications and is reliable.

Its a nice one and so many feature to explore, One touch do it all

great service and guidance . great value for unexpected purchase

Very good purchase I would recommend this to my family and friends