Customer Ratings & Reviews

Between the screen freezes and touch misses, what is there to like???? I am disappointed in this purchase. The sound is great, graphics are great, however, in the middle of typing the mouse jumps to another part of the screen and refuses to return to the location I placed it. While scrolling, the screen freezes. Definitely not worth the money unless productivity and accomplishing ANYTHING is not your concern.

Laptop condition is good,I use for my interviews and it is perfect

For a home laptop is ok but if you need a strong and fast computer for business this is not the best option Avg 3,5 / 5

Screen randomly turns off sometimes. Doesn’t hold a charge very well

I have a HP 3 in one printer print,scan,fax. I loaded it to this HP & the scanner did not automatically load as it should have. You have to do 3 steps to use the scan. That is un acceptable !

I feel the laptop is not as powerful as the configurations should be. Had some issues with the brightness level also.

Laptop is good and has latest technology with 360 degrees screen rotation

product average price ok shipping time was very good

Good over all rating but if we get office 365 is free then great

Need more time to get used to unit but so far ok. Thanks

I thought this was going to be a good laptop when I purchased it, but the keys stick and the caps lock doesn’t work properly. I will be taking it in soon, with school and holidays I haven’t been able to.

I bought openbox but not worth it.. it keeps on restarting…

Keypad mouse sticks sound muffled. Monitor color is good.

Geek squad service is extremely poor at this location. They were about to send me home with a broken laptop saying it was fixed.Gave us the run around, getting us to visit the store and not able to fix the problem. The two reps and supervisor were cocky and very poor with their customer service. I should not even give this 1 star. I was lied to when I purchased a store warranty. Such bad service and management. Never visit this horrible store.

My trusted laptop crashed, wouldn't power up and I needed to replace it. I couldn't shop online in advance, I was looking for a Laptop with specific features, storage, memory, ports. I told the salesperson the exact model I was interested in & he looked it up and & said they didn't have it & sold me something else, which lacked the features I needed & others I didn't need, required extra add ons to make up for the missing ports & such. It turns out Best Buy did have that exact laptop available from 2 makers HP & Dell. The laptop didn't have a number pad or ssd slot, ran hot, the headphone jack didn't work, the keyboard layout was horrible making typing impossible due to the overly large touch pad & lack of a number pad which I wanted. I reset the computer before I returned it but it didn't actually clear the device. Please don't try to sell the customer something they don't want and listen to them when they tell you what they want, especially when you carry the exact same product.

Not as advertised, its not 2k resolution, customer service and corporate have done nothing to assist nor correct their advertising ,also did not allow refund nor discount!!!! Contacting bbb & consulting attorney for help & possible class action lawsuit

Returned, did not have numeric keyboard or DVD drive.

I get alot of Black screen flicker where the display would restart, and my videos would stop and I have to refresh the webpage.. This is despite there being 4gb of RAM still avaiable & CPU not being stressed.

Number keyboard is not in a normal place it easily used by me

Seems like it may work out, nothing much was offered with the features i need.