Customer Ratings & Reviews

I’ve had problems since day 3 of owning this. Keyboard stops working constantly and i have to do a restart. A couple of times I couldn’t get it turned on. Waste of my money since now I will have to buy a new one.

Only kept it for 2 weeks because the cheap trackpad was loose and felt like I was double clicking every time I click. Typical HP product, I was hesitant to buy HP because I can't stand their printers and this just confirmed why I won't buy anything else HP, even if the sale price is great. Besides for that the lock screen would turn black sometimes which was strange.

Would not purchase this Laptop.....I had nothing but issues with it. Had continual error messages and then that black screen of death. Had it in numerous times to be fixed with it only resorting back to its same issues, Best Buy replaced it and had the same thing happen with the new one, fixed it and same issues - so took back and replaced with a different brand.

I had problems with my notebook. It would turn off by itself and I had a user login that, in addition to not allowing me to perform any actions, deleted whatever I saved when I entered the demo screen. I didn't have access to this user's password to prevent this. After numerous attempts, I decided to return the notebook to the store. But I believe that this is not a common occurrence, so I had no luck, but I recommend the purchase. I returned it and they took great care of me! Thank you!

I really couldn't review this product because Best Buy sold me this Open Box product labeled as "Excellent condition" (which implies Like New) but Touch Pad, Keyboard, Wifi were all broke so I couldn't even configure the OS and had to return it the same day I received it.

Loved my computer but after 2 months it’s not working. Will not turn on or reboot.

Sometimes the computer goes into “sleep” mode due to inactivity and will NOT respond no matter how many buttons you push. The screen remains black. Its so annoying and it takes an unreasonable time to become responsive again.

Had so many issues ..didn’t enjoy it since month 1. Terrible investment and no support from anyone without a warranty regardless of geek squad protection. I wish I had better things to say

There is no way to remove Microsoft Start, and to remove the unwanted information feeds that lurk in every window. I can't use the computer I bought, which is why the rating overall is POOR. I used to trust HP but this Microsoft Start makes it impossible for me to actually use the computer. It needs to go away forever! If I can't get rid of Microsoft Start, I think I will trash the computer and never buy another, and just live with the failing hard drive on my old machine until it dies and then resort to using the library machines when I must.

Audio is not functioning. Contacted geek squad 3 times for help with the matter. Still no audio.

The keys are too sensitive. If I hoover over the key pad while checking my email it will erase an email that I haven't read yet.

Laptop goes blank or shows dark screen once in a while. No kessington lock hole

The laptop is good. But can't even type a simple document without buying a subscription to Microsoft office ...

I bought an open box that was supposed to be in great condition.. The screen dimmer function didn't work. Gerk squad was going to take 12 days to be able to look at it beyond the return date. When I went to buy a new one, it was no longer on sale and $400 higher in price. So much hassle because somebody signed off on a computer that didn't work well. Aside, from the screen dimmer, it seemed like a great laptop

computer had sound issues from day one. it was even worked on remotely by hp and it still only worked for a few minutes and then no sound again. this seams to be an ongoing problem with the hp envy

The laptop is bit slow and its screen is not working good

I got a defective product. The Bluetooth connectivity was bad. I tried to exchange it, but the exchange product was never shipped. I am disappointed with Bestbuy customer service experience.

I can see where this could be a great laptop, but I needed something with a little bit faster.

Stopped working two months ago. Not sure what’s wrong. The issue began with the blacking out and now it won’t load anything.

Nice laptop in box, problem with Bluetooth, under warranty they couldn’t fix it , Best Buy too , returning it to HP after days of calls and waiting, bad customer support.