Customer Ratings & Reviews

It is the best well made laptop. I have tried several and this is the best.

I ordered the laptop from BestBuy on June 1st, with delivery promised by June 4th. For nearly three weeks, the order status remained “delayed” without any proactive update from BestBuy. I reached out via chat twice, and both agents confirmed that if the laptop wasn’t shipped, I could cancel the order and receive a refund. Trusting this, I waited. Then on June 23rd, to my shock, the status on BestBuy’s website suddenly showed that the laptop had been “delivered” back on June 4th, with a return window that had already expired on June 21st — two days before the status was even updated. The payment was also charged only on June 23rd, after the supposed delivery and return period had both passed. Because of this misinformation and delay, my cousin — who was supposed to bring the laptop to India — left the US without it. I now have no way of accessing or using the laptop, making it completely useless to me. I tried escalating through every available channel — customer support chats, phone calls, even a store visit — but was repeatedly told that since the return window had closed, nothing could be done. The only offer made was store credit, which is of no value to me as I live in India and cannot use it. This entire experience has been marked by misleading communication, indifference, and a complete lack of accountability. I feel utterly helpless and wronged. I placed my trust in BestBuy, followed every instruction, and still ended up suffering both financially and emotionally — with no resolution. For international buyers in particular: if anything goes wrong, don’t expect help. You will be on your own.

So far so good. It’s hard to review in such a short period of time.

Bought it for my son. Amazing product. Great for school, work, and great for privacy.

Excellent laptop and image. Good sound too , battery

Love this computer so useful for studying and it’s awesome too for drawing and the speakers are insane quality I was shocked

Very nice, love the keyboard lights up I don’t need my cheaters!! I can flip it and it’s fast and the color dark blue is awesome

the best laptop, very convenient, I advise everyone to buy it

Terrible CPU. Get a Dell. Only had it for 30 days and it won't charge passed 78% and the computer is starting to make odd sounds while doing task.

It's a great laptop, great battery life, great screen, and great keyboard

I loved the computer until I could not use it to type without shutting it down on the side; keeping off for 30 seconds and then it would type. I was afraid they shut off button would wear out. Wanted to keep my computer for 2 weeks to fix, but I just bought is a few months before and was able to get another computer after turning this one in. The manager, George, really helped me with this problem. Thank you

It’s a very good product at a very good price with great customer service.

This computer has so many amazing features!! Love the pen!!

Great picture and battery life has been good. Added a Bluetooth mouse from Lenovo.

Great service! I like how easy it was and love how theyre so reliable. Worth it

The product I received was not working, probably had bad luck and received a faulty device. The display did look great, though.

I picked up the Yoga 9i at a killer deal over the weekend and on paper it checked all the boxes (thin, light, beautiful screen, grrat battery life and touch screen/pen). Design: What can I say, the laptop is pretty close to perfect from a design standpoint. The all aluminum chassis in the gorgeous blue matte finish is a sight to behold. Build quality: Nothing about the construction or material of this laptop feel cheap, this is nearing Apple level of fit and finish. Keyboard/Trackpad: The keyboard is one of the best I have ever used with perfect key travel and a satisfying clickiness. The glass frosted trackpad is responsive to all gestures and the diveboard style doesnt feel cheap. The only that could have made it better would be if it were a haptic trackpad. Display: It's a 120hz OLED display that gets plenty bright for nearly any situation you might fin yourself. But the screen is ultra-glossy and theas Ive seen reported by some texh-tuber snd general users , the 2.8k variant suffers from screen door effect. The shows up as cross hatching on the screen especially the brightness is raised, which make it.more obvious. Battery: Since this isnt a gaming laptop normal daily usage I managed around 8 hours basic task (Google docs, google chrome and Youtube). It comes with a canvas and faux leather tote that allows for a degree of protection and place for the carpenter style pen. I am no computer artist ny any stretch, but is very responsive. This lead to a point I had above with the screen door effect being most obvious. Those are only a few opinions around a week's usage. To some this would be the perfect all around laptop, but in my use case the overly glossy screen cross hatching due to the touch layer.

pros: good screen cheaper than alternatives (discount only) good performance pen, tablet mode work well smooth 120hz, thin bezel design looks good pen, cover bag included cons: laggy sometimes especially after boosting up pen doesn't work first few days hot when under load fan sometimes on even doing nothing 80% battery wont last 4h (truly terrible) minor bugs in tablet mode verdict: if you can find this new with discount and dont mind the fan and heat, this is good laptop for college/work/light gaming

Best Buy is a liar they sell used junk and cover it up with messy glue so you can’t see scratches had a very bad experience

I've had the laptop less than two months, I can't get it to power on or charge.